Registration Number: 5418697Name: SRI LALITHA MADHURI KOTHAPALLI

Utrecht, 20 July 2015

EXIN hereby certifies that SRI LALITHA MADHURI KOTHAPALLI hasparticipated in the examination

ITIL® Service Operation Certificate

on 18 July 2015 and has

Passed

with a score of 95% where 70% is needed.

B.W.E. TaselaarCEO EXIN