Transcript
How we won by
putting the
customer first
James Vatiliotis
3
Digital strategy: clear principles and aims
‘Customer First’
Who are we?70
Transactions per second
1500+ Stores
28Countries
100+Airports
1.7 billionpassengers pass through our stores
1. Get the
mindset right
2. Learn to listen
3. Participate
1. Get the
mindset right
2. Listen
3. Participate
4. Impress
Supercard
The free chocolate
moment
Our Transformation
Customer First
Thank You