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• Founded in 1994• Jeff Bezos, Chief Executive
• Started only with books
• Expanded to Music and Video Segments in 1998
• Released Kindle (1stGeneration) in 2007• Kindle Fire release in 2011
• International Growth
Introduction
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Mission
‘To leverage technology and the expertise of our invaluable employees to provide our
customers with the best shopping experience on the
Internet.’
Vision
‘To be earth’s most customer
centric company; to build a place
where people can come to find and discover anything they might want to buy online.’
Values
Customer Obsession
Innovation
Ownership
Frugality
About Amazon
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Objective
‘Not to discount a small number of products for a
limited period of time, but to offer
low prices everyday and apply them
broadly across our entire product
range.’
Core Value Proposition
Price
Convenience
Selection
Strategy
‘To ‘Get Big Fast’ by investing
aggressively in new product
categories and new businesses, by
spending money on brand
awareness and getting new customers.’
About Amazon
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Amazon…
The Amazon logo was created to represent the message that it sells everything from A to Z (the arrow connects the two letters) and also represents the smile that customers would experience by shopping on the Amazon.com Web site (the arrow becomes a smile).5
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Business Process
The Amazon business process is built around three main operations:
• Browsing : User looks for books available at Amazon.
• Manage account : Check content of user shopping cart , stock of seller , add and remove products.
• Shop : First browse to find products , place in the shopping basket , then complete the purchase.
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Business Model
• Amazon-to-Buyer Sale Approach• Multi level E-Commerce• Customer Tracking• it operates 7 websites that support their
business operation global and offers 20 million items for sale
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How Amazon works?
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How Amazon works?
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Amazon web services
• Elastic Compute Cloud (EC2)
• Rent computing resources by the hour• Basic unit of accounting = instance-hour
• Additional costs for bandwidth
• Simple Storage Service (S3)• Persistent storage• Charge by the GB/month• Additional costs for bandwidth
• And …11
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Amazon Web Services drives these companies
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Companies Owned by Amazon
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Stickiness
Holds customers and keeps them coming back for more!
Measurement: *Time spent at a website*Number of visits per person*Number of pages viewed
How long do you stay @ Amazon ?
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Products & Services
Content
Relevance
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Variety
5 Speed & Delivery
1
Easy Navigation
Convenience
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Auctions & zShops
eBooks/Kindle
E-commerce Platform/
Web Services
Marketplace
OnLine Book Retailing
Partherships &
Logistic Services
Business Model Evolution
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Strategy
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Product
Amazon has built up a huge product base, and sells almost everything, including:
Kindle Books DVDs Mobile phones/tablets Gaming consoles and games Clothes for men/women and children Jewelry Gardening equipment …..20
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Price
• Everyday low pricing.
• Amazon remains competitive by pricing its units below that of its competition.
• The price for the Kindle ($200) is below the iPad (Starting at $500) and priced competitively with the Nook ($250).
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Place
• a globally recognized website.
• Allows customers to purchase the products electronically through its online interface.
• The nature of Amazon’s placement makes it easy for customers to conveniently purchase its products.
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Promotion:
• Amazon.com is a household name.
• reaching customers by Internet advertisements, television commercials, and tailored email alerts.
• Amazon.com can mine their databases to gauge a … : specific shopper’s desires instantaneously tailor products to fit that
shopper’s behavior price products accordingly
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Amazon Statistics
Who visits amazon.com?Audience Demographics
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Statistics
Where are this site’s visitors located?
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Number of Amazon.com employees from 2007 to 2014
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Revenue Model
• a retail site with a sales revenue model.
• small percentage of the sale price of each item.
• allows companies to advertise their products.
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Net sales revenue of Amazon from 2004 to 2014 (in billion U.S. dollars)
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Global net revenue of Amazon.com from 2006 to 2014 (in billion U.S. $)
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Net revenue of Amazon from 2006 to 2014, by region (in billion U.S. dollars)
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Marketing Communications
1. Increase customer traffic to our web sites.
2. Create awareness of our products and services.
3. Promote repeat purchases.
4. Develop incremental product and service revenue opportunities.
5. Strengthen and broaden the Amazon.com brand name.31
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Target MarketShoppers• Late Majority and Laggard Internet Shoppers• College Students• Price Conscious Shoppers• Early adapters (kindle)
Sellers• Current Low Performing Sellers• Third Party retailers• Online Sellers
Developers• Web developers32
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Value chain Analysis
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SEO Analysis
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SEO Analysis
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Top sites in United States
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Amazon in Top Sites
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Amazon in Top Site
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Power of suppliers
Threat of Substitutes
Competitive Rivalry
Threat of new entrants
Power of buyer
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Competitive Rivalry
High – search engines
High –the little capital needed to start up.
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Power of suppliers
Low - standardized products
Low – global shipping has increased the amount of suppliers available.
High – specialized products and brands increase switching cost for buyers so the suppliers have higher power.
High – online shops making it easier for publishers
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Power of buyer
High –there is a large variety of online shops and comparison websites to compare best prices
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Threat of new entrants
Low –a strong brand Low – economies of scaleLow – strong experience High – Capital requirement entry is a low for online businesses
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Threat of Substitutes
High – physical stores and touch ,feel , hear factors
High – Renting products online instead of buying them
textbookflix.com and bookrenter.com
High – the internet is a global market
Low – Catalogue / mail order although t as popular still a substitute to online buying
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Competitors
Brick and mortar store
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Competitors
Direct
Competitors
• Target• Walmart• Overstock.com• Barnes and Noble• Apple (Media)• Samsung (Media)• Ebay• Netflix (Media)
Indirect
Competitors
• Google• Brick and mortar store• Third-Party Wholesale
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KSFs/Competitors
Brand Recognition
Breadth of Products
Quality Perception/Value
Breadth of Channel Coverage
Geographic Coverage
Financial Performance(POA/ROI), Profitability
Scale Indicator
Very Strong
Strong
Average
Weak
Media Segment
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Electronics/General Merchandise Segment
KSFs/Competitors
Brand Recognition
Breadth of Products
Quality Perception/Value
Breadth of Channel Coverage
Geographic Coverage
Financial Performance(POA/ROI), Profitability
Scale Indicator
Very Strong
Strong
Average
Weak
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other Segment
KSFs/Competitors
Brand Recognition
Breadth of Products
Quality Perception/Value
Breadth of Channel Coverage
Geographic Coverage
Financial Performance(ROA or ROI), Profitability
Scale Indicator
Very Strong
Strong
Average
Weak
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Competirors
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Economics attributes framework
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Strategies For Success
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Revenue growth of Amazon.com and eBay Inc.
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• Efficient Supply Chain and Logistics• Product availability, Breadth• Low prices• Innovative new offerings
• Kindle, Cloud, Web Services, etc.
• Ease of shopping• Strategic acquisitions and investments
• Woot.com, IMDB.com, Zappos.com, etc.
Key Successful Factors (KSF)
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Portfolio Analysis
Competitive Position
Mar
ket
Gro
wth
Rat
e
High
Hig
h
Low
Low
E-Book (Kindle)
Music downloads
Online Book Sales
Online consumer goods
Stars ProblemChildren
Cash Cow Dogs
Amazon On Demand
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What Makes Amazon Customer Service So Satisfying?
1.Customer First Culture2.Convenience3.Personalization4.Proactivity5.Trust
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Innovation
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Thank you
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