Give Power to Your People with Jobvite Customer Success
Paul TurnerVP, Customer SuccessJobvite
Agenda
• How has Customer Success been helping you• How will we help you even more• Upcoming events
Helping you with SupportBy the numbers
Cases in 2014
38,000
52%A Grades
80%Average Score
1,976 Survey Results
38%Perfect Score
42%Promoters
9%Increase over Q1
Customer Satisfaction
Q1 14 Q2 14 Q3 14 Q4 14 Q1 1574
76
78
80
82
84
86
88
Chat is the highest rated channel for support,and we’re continuing to invest in it.
24x5August Launch
1,253Customers
7,202Admins
3,299Cases
89%Satisfaction
Helping you with Self-Serve Education
Guided Learning Paths
Weekly Webinars every Wednesday
New Integrated Knowledge Portal
Helping you with Expanded Services
Engage Strategic Services
Boot Camps
Expanded on site trainings
Jobvite EngageStrategic Services
Jobvite EngageStrategic Services
Creates and utilizes a larger talent pipelineLaunch more compelling campaign programs
Drives higher recruiter adoption
Measures success with precision
And, Looks like you agree!Back-to-Back Stevie® Winners
Best Customer Success
Department
Best Front Line Support Team
Customer Service Manager of the Year
How we’ll help even more
Expanded training webinars
More Engage services, including an Engage Boot Camp and Managed ServicesNew reporting and data services
Technical Account Management
Upcoming Jobvite EventsBuy the numbers
JobviteBoot CampsFull Day: 9am-4:30pm PST
bit.ly/jobvitebootcamps
June 12 - HireSt. Pancras Hotel London, UK
July 15 - EngageJobvite HQ
July 17 - HireJobvite HQ
WebinarsJobvite New User Trainingwww.jobvite.com/company/events