07/11/2010Jonathan Charles Website Manual
Version 1.11
Jonathan Charles Website Manual
Version 1.1Based on Internet explorer 7 | Win XP
07/11/2010 2
Table of content – Part 1
No. Title No. Content Page
1.
1.1
1.2
Enter the website
Forgot password?
Introduction of the landing page
Select options to enter the website
07
08
09
2.
2.1
2.2
2.3
News page
What’s new? Page
Newsletter page
Adverts page
2.1.1
2.1.2
2.1.3
Introduction
What’s new? Page – Introduction of product releases
What’s new? Page – Print
What’s new? Page – Send to a friend
Introduction
Introduction
10
11
12
13
14
15
3. About us Introduction 16
4.
4.1
Showcase page Introduction
Items in a showcase linked to catalogue
17
Jonathan Charles Website Manual Version 1.1
07/11/2010 3
Table of content – Part 2
No. Title No. Content Page
5. Take Care Introduction 19
6.
6.1
Contact us Introduction
Dealer Locator Map
20
21
7. Links Introduction 22
8. Catalogue Landing page introduction 23
8.1
8.2
Quick search
Advanced search
8.2.1
8.2.2
8.2.3
8.2.4
Introduction
Advanced search – Search by Products
Advanced search – Search by Collections
Advanced search – Search by Rooms
Advanced search – Search by Availability
Advanced search – Search by New Introductions
24
25
26
27
28
29
Jonathan Charles Website Manual Version 1.1
07/11/2010 4
Table of content – Part 3
No. Title No. Content Page
8.3 View search results
8.3.1
8.3.2
8.3.3
8.3.4
8.3.5
8.3.6
Introduction
Sort by function
View item – Enlarged (Magnifier glass) and in detail
View item – Production Information
Print item
Related Products, Alternative Products, Scenes & Availability
Quick Ship Introduction
30
32
33
34
35
36
37
8.4 My Personal Collection
8.4.1
8.4.2
8.4.3
Introduction
Print my collection
Email my collection to a friend
Introduction of other features (Create folder,
edit folder, remove folder)
38
39
40
41
Jonathan Charles Website Manual Version 1.1
07/11/2010 5
Table of content – Part 4
No. Title No. Content Page
9.0
9.1
9.2
Registration Introduction
Limited Access Account
Trade Access Account
42
43
44
10.0
10.1
10.2
10.3
My Account Introduction
Edit
Change password
Newsletter subscription
Customize browsing preferences
45
46
47
48
49
11.0
11.1
11.2
11.3
Salesman tools Introduction
Unconfirmed dealer
Confirmed dealer
My dealer map
50
51
52
Jonathan Charles Website Manual Version 1.1
07/11/2010 6
Table of content – Part 5
No. Title No. Content Page
12.
12.1
Trouble shooting Help yourself. How to clear cache?
Contact technical support
53
54
Jonathan Charles Website Manual Version 1.1
07/11/2010 7
1.0 Enter the website – Landing page - introduction
This is the ‘Landing page’ of our website. You can select your preferred language. You have the possibility as already registered user to get directly into our catalogue. Click on your email address shown and it re-directs the site. If you are not owner of the email address shown, then please click on ‘Sign in with a different account’.
2. Click on here to get directly to the catalogue
1. Select your country language
3. Sign in here if you are not Iny.
Jonathan Charles Website Manual Version 1.1
07/11/2010 8
1.1 Enter the website – Landing page - Select options to enter website
3. Sign in here if you need to enter the website as a different visitor. Enter you email address/password as shown on the right.
2. Click on here to get directly to the catalogue
1. Select your country language
Jonathan Charles Website Manual Version 1.1
07/11/2010 9
1.2 Enter the website – Landing page – Forgot password?
1. Click on ‘Forgot your password’ if you can’t remember it. Request to reset your password from our customer service.
2. Enter your email address in the next screen shown above.A new password will be send to your email account. Check your inbox, copy the new password and enter when you go on website to login.
Jonathan Charles Website Manual Version 1.1
07/11/2010 10
2.0 News page – Introduction
4. Click on [What’s new] to see the product releases
5. Click on [Newsletter] to download the latest news.
6. Click on [Adverts] to see our ad releases in various magazines.
3. Click here to view Jonathan Charles Video
7. Click ‘Read more’ to get into the What’s New?’ section
This is the ‘News’ section. There you can get on What’s new to read bout new product introductions. Click on ‘Newsletter’ and see the latest news and if you want you can download a PDF. Click on ‘Our Adverts’ and you will see JC’s published print ads.
1. When you enter the website without signing in, you can sign in or register from here as well. The screen will display like this (see on the right).
2. Select another language here as well.
Jonathan Charles Website Manual Version 1.1
07/11/2010 11
2.1 What’s New? page – Introduction of product releases
Read the latest product releases here
3. Use this search to dig into our archive.The results will be shown below.
Click on a result and read about it.
2. Click ‘Back’’ to get to ‘News’
1. Click on ‘Print’ to print our this article.Click ‘Tell a friend’ and send to your friend.
This is the ‘What’s New?’. Here we tell you about the latest product releases. You can dig into the archive and search item by year, month or keyword.
Jonathan Charles Website Manual Version 1.1
07/11/2010 12
2.1.1 What’s New ? page - Print this page
Click here to send to a friendClick on print
This is the ‘What’s New?’ printing option view.
Jonathan Charles Website Manual Version 1.1
07/11/2010 13
2.1.2 What’s New? page – Send to a friend
This is the ‘What’s New?’ send to a friend window. Always add a semicolon ( ; ) in between the email addresses you type when sending to multiple friends.
Jonathan Charles Website Manual Version 1.1
07/11/2010 14
2.2 Newsletter page - Introduction
This is the ‘Newsletter’ area. Dig into the archive. Search articles by year, month or keyword. Results will show up as downloadable PDF below the search. Click on back, if you want to get back to the ‘News’.
Jonathan Charles Website Manual Version 1.1
07/11/2010 15
2.3 Adverts page - Introduction
This is the ‘Advert’ area. Dig into the archive. Search our ads by year, month or keyword. The result will be shown below the search. You can also click on a magazine cover. It leads you to our ad.
Jonathan Charles Website Manual Version 1.1
07/11/2010 16
3.0 About us page - Introduction
This is the ‘About us’ area. Read about Jonathan Charles and key people. Click on the underlined name and it will lead you to content about this key person.
Jonathan Charles Website Manual Version 1.1
07/11/2010 17
4.0 Showcase page– Introduction
This is the ‘Showcase’ area. See slideshows of our furniture. Click on right panel it shows you other slideshows you can select. Click on ‘View These Products’ it shows you a list of products shown in the slideshow you are looking at. Click on one item, it simply takes you to the item in the ‘Catalogue”.
Click on ‘View These Products’ to see all items in this slideshow.
Click on one of these thumbnails.Another slideshow will start.
Jonathan Charles Website Manual Version 1.1
07/11/2010 18
4.1 Showcase page – Items in a showcase linked to catalogue
This is the ‘Showcase’ area. See slideshows of our furniture. Click on right panel it shows you other slideshows you can select. Click on ‘View These Products’ it shows you a list of products shown in the slideshow you are looking at. Click on one item, it simply takes you to the item in the ‘Catalogue”.
Click on an item to see more detail information about it. This click takes you to the item in the catalogue.
These items shown in this bar, are items shown in the slideshow.
Click on one of these thumbnails.Another slideshow will start.
Jonathan Charles Website Manual Version 1.1
07/11/2010 19
5.0 Take care page - Introduction
This is the ‘catalogue landing page’. You can start searching for JC products using ‘Search by’, you see our latest email blast, and you can use ‘My Collection’ to create customized folders by using ‘drag & drop’.This is the ‘Take care’ area. Read about our tips and tricks on how taking care of our products. Simply click through the tabs to find the information.
Jonathan Charles Website Manual Version 1.1
07/11/2010 20
6.0 Contact us page - Introduction
This is the ‘Contact us’ area. To see our contact address highlighted in the map below, simply click on it. The address area below the map will change to the area you have selected.
As a sales representative you will see this button ‘ My Dealers’.
Click on it and it will show you all the dealers you manage on a map.
To search a dealer close to you. Simply use the ‘Dealer locator’ to find the closest dealer.
You search by:1. Country2. Zip code3. Miles (10 – 250 miles
distance)
4. To activate the search you need to click on search button.
Jonathan Charles Website Manual Version 1.1
07/11/2010 21
6.1 Contact us page – Dealer Locator Map
This is the ‘Dealer locator map’ area. Search results will be shown in the yellow box. On the map red icons appear displaying the dealers’ location. Roll over the icon and the contact information will appear.
As a sales representative you will see this button ‘ My Dealers’.
Click on it and it will show you all the dealers you manage on a map.
You can refresh the search, if you are not getting a result.
It may not have a result within 10 miles, but probably within 50 miles or 250 miles.
Jonathan Charles Website Manual Version 1.1
07/11/2010 22
7.0 Links page - Introduction
This is the ‘Links’ area. Simply click on one of these logos and it will re-direct you to their website.
Jonathan Charles Website Manual Version 1.1
07/11/2010 23
8.0 Catalogue page – Landing page Introduction
Search our items here
Click on ‘My Personal Collection and start creating you personalized folders.
This is the ‘Catalogue Landing Page’ area. You want to find our items? Simply use our search (yellow box) below.We offer you to create your personalized folders for your customers. Simply try our ‘My Collection’ feature.
We display here each months’ email blast. You receive an email which when you click on the image in your email it takes you directly to this page on our website.
To have direct access to this page, of course you have to be already logged on.
When you click on the image here, it will take you to the program, collection or item etc. which we are promoting in that particular month.
When you scroll down this page, you can read more about our blast.
Jonathan Charles Website Manual Version 1.1
07/11/2010 24
8.1 Catalogue – Quick Search Introduction
This is the ‘SEARCH’ top area. You can search your item very quick by using QUICK SEARCH. You only need to enter the product code and item will be shown immediately.
Enter product code here . For example: 494080
Jonathan Charles Website Manual Version 1.1
07/11/2010 25
8.2 Catalogue page – Advanced Search - Search by Products
Advanced search by ‘PRODUCTS’ 1. Select your category (Search starts immediately)
After results of category are shown:2. Select your subcategory
Jonathan Charles Website Manual Version 1.1
07/11/2010 26
8.2.1 Catalogue page – Advanced Search - Search by Collections
Advanced search by ‘COLLECTIONS’ 1. Select your category (Search starts immediately)
After results of category are shown:2. Select your subcategory
Jonathan Charles Website Manual Version 1.1
07/11/2010 27
8.2.2 Catalogue page – Advanced Search – Search by Rooms
Advanced search by ‘ROOMS’ 1. Select your category (Search starts immediately)
After results of category are shown:2. Select your subcategory
Jonathan Charles Website Manual Version 1.1
07/11/2010 28
8.2.3 Catalogue page – Advanced Search – Search by Availability
Advanced search by ‘Availability’
1. Select countryAfter results of country are shown:2. Select type of availability to refine your search
Jonathan Charles Website Manual Version 1.1
07/11/2010 29
8.2.4 Catalogue page – Advanced search – Search by New Introductions
Advanced search by ‘NEW INTRODUCTIONS ON’
1. Select the introduction you want to look at.
Jonathan Charles Website Manual Version 1.1
07/11/2010 30
8.3 Catalogue page – View Search Results - Introduction
This is the ‘Catalogue’ area. You have browsed a search and results are displayed. The next page will describe to you all the functions on this page.
Jonathan Charles Website Manual Version 1.1
07/11/2010 31
8.3 Catalogue page – View Search Results Introduction
This is the ‘Catalogue’ area. You have browsed a search and results are displayed.
Click on ‘PRINT ALL PRODUCTS’ to print out all results.
Click on ‘Search by’ use advanced search or easily use ‘Quick search’ to get to your item.
Select amount of items listed per page.
See previous or next page for more results.
Browse search results by ‘Sort by’. Select options here.
Roll over an item with your mouse and see the pop-up window of product information
Take an item and pull it into ‘My personal collection”
Jonathan Charles Website Manual Version 1.1
07/11/2010 32
8.3.1 Catalogue page – View Search Results – Sort by function
This is the ‘Catalogue’ area. You have browsed a search and results are displayed. Above the results you see the Searched Information PANEL. You can sort the results displaying by many ways as shown below. It will simply arrange the listing as per your selected sort by preference.
Jonathan Charles Website Manual Version 1.1
07/11/2010 33
8.3.2 Catalogue page – View Search Results – View item enlarged (Magnifier glass & in detail)
This is the ‘Catalogue’ area. You are viewing a specific item you have selected.
Roll over the item image to activate MAGNIFIER GLASS.
Click on additional images to see more detail of this item.
If you click the hyperlink displayed under ‘Collection’ , e.g. PAINTED, the search starts browsing and displaying all items in the PAINTED collection.
Jonathan Charles Website Manual Version 1.1
07/11/2010 34
8.3.2 Catalogue page – View Search Results – Product Information
This is the ‘Catalogue’ area. Your are now looking at one particular item. You have now opened the PRODUCT INFORMATION PANEL. All you need to know about our product is displayed there.
Jonathan Charles Website Manual Version 1.1
07/11/2010 35
8.3.3 Print item
To print an item you only have to look at the “Product information’ panel, click on the print icon and you will get to this page.You can print a full image of the item selected including the detail images, the description and dimension and related items.
Below you see your ‘Personalized footer’ is inserted on every item and collection print out.
Jonathan Charles Website Manual Version 1.1
07/11/2010 36
8.3.4 Catalogue – View Search Results – Related Products, Alternative Products, Scenes, Availability
This is the ‘Catalogue’ area. You are now seeing various PANELS. Depending on the item you selected some of the PANELS may be not appear as not every item has a related product, an alternative product or scene shot. Of course availability is always appearing.
Here you see the RELATED PRODUCTS PANEL. Click on the arrow to see the full listed amount of products to choose from.
Here you see the ALTERNATIVE PRODUCTS PANEL.Click on the arrow to see the full listed amount of products to choose from.
Here you see the ROMANTIC SCENE SHOT PANEL.
Here you see the AVAILABILITY PANEL. Select the country to browse it. QUICK SHIP ITEMS are highlighted as shown here.
Jonathan Charles Website Manual Version 1.1
07/11/2010 37
8.3.5 Catalogue – View Search Results – Availability – Quick Ship
This is the ‘Catalogue’ area. Here you see the AVAILABILITY PANEL. QUICK SHIP ITEMS are highlighted as shown here. Click on the it and find out more about JC QUICK SHIP PRODGRAM.
Jonathan Charles Website Manual Version 1.1
07/11/2010 38
8.4 Catalogue – My Personal Collection - Introduction
This is the ‘My Personal Collection’ area. Create your personalized folders. And use following features to share your collection: Print, Email, Name you collection, Remove your collection, etc.
Need some help? Click here.In the beginning your
collection is empty. Simply use DRAG & DROP to collect items from your search results listed into your collection.
The name of the folder you created will appear here in yellow
Jonathan Charles Website Manual Version 1.1
07/11/2010 39
8.4.1 Catalogue – My Personal Collection - Print
This is the ‘My Personal Collection’ area. Print your collection mode. Make use of the ‘Personalized footer’. Every print of your collection and every send to a friend will has your contact details attached for your own greater trade benefit.
Send email to Jonathan Charles or to a friend. Click here.
Click here and you will get to this page called ‘Send email to friend’
This is your personalized footer. It will always be printed and send to a friend.
Jonathan Charles Website Manual Version 1.1
07/11/2010 40
8.4.2 Catalogue – My Personal Collection – Email to a friend
This is the ‘My Personal Collection’ area. Email collection to your customers or friends. Follow the rule and use semicolon ( ; ) for separating email addresses, if you want to send to more than one customer/friend. After you submitted a message will tell you your collection has been sent.
Click here and you will get to this page called ‘Send email to friend’
Jonathan Charles Website Manual Version 1.1
07/11/2010 41
8.4.3 Catalogue – My Personal Collection – Other features
If you look at the ‘PRODUCT INFORMATION’ of an item, you can add/remove this particular item from your collection you are in. See above written in yellow. Your are now in the VANITY collection.
Remove all products in your collection, click here. A pop-up asks you YES or NO.
Create a new collection, click here. Rename your collection, click here.
Jonathan Charles Website Manual Version 1.1
07/11/2010 42
9.0 Registration – Introduction - Introduction
This is the ‘Registration’ area. There are 2 options of your choice. As a trade you will be more interested to register ‘To The Trade’ account option as it gives you greater benefit to manage your customers. The ‘Online Catalogue” Account only gives you limited access to the catalogue.
Click on one of the red buttons and you will get to the registration form.
Jonathan Charles Website Manual Version 1.1
07/11/2010 43
9.1 Registration – Introduction – Limited Access Account
This is the ‘Registration’ area. You are now in the ‘Online Catalogue’ registration. In the catalogue section you only have limited access (No availability and no new introductions seen).
1. Enter your email address, 2. Select your country, 3. Enter your Zip/Postal code.2. Starred fields are required.3. Leave box ticked, if you would like to receive further information about JC products.4. Double check your information is being entered correctly.5. Click ‘Register’ to submit your information to JC. You will be automatically logged on our website.6. A notification email will be sent to your inbox.
Jonathan Charles Website Manual Version 1.1
07/11/2010 44
This is the ‘Registration’ area. You are now in the ‘Trade Account’ registration. You have full access to the catalogue and you will have greater benefits when looking for detail information about JC products and presenting to your customers. Make sure your information is correct. Your contact detail will appear as a footer on all ‘Send/Tell a friend’ emails.
1. Enter all fields.
2. Starred fields are required.
3. Leave box ticked, if you would like to receive further information about JC products.
4. Double check your information is being entered correctly.
5. Click ‘Register’ to submit your information to JC.
6. You will be automatically logged on our website.
7. A notification email will be sent to your inbox.
9.2 Registration – Introduction – Trade Access Account
Jonathan Charles Website Manual Version 1.1
07/11/2010 45
10.0 My account - Introduction
This is the My Account’ area. You have the freedom to change detail information, password, newsletter subscription and catalogue browsing view.
My account will be extended. You will have greater benefit. Such as:
• View our price list (feature coming soon)• Track your order history (feature coming
soon)• Plus much more: create a personalized
Jonathan Charles Website Manual Version 1.1
07/11/2010 46
This is the My Account’ area. You have the freedom to change detail information, password, newsletter subscription and catalogue browsing view.
10.1 My account – Edit account information
Jonathan Charles Website Manual Version 1.1
07/11/2010 47
10.2 My account – Change password
This is the My Account’ area. To change your password you only need to enter the password of your choice into below fields. Make sure your password is easy for you to remember and has more than 5 digits to keep your account safe.
Jonathan Charles Website Manual Version 1.1
07/11/2010 48
This is the My Account’ area. You have the freedom to change detail information, password, newsletter subscription and catalogue browsing view.
10.3 My account – Subscribe/Unsubscribe newsletter
Jonathan Charles Website Manual Version 1.1
07/11/2010 49
This is the My Account’ area. ‘Set up products per page’ allows you to select the amount of items shown in the catalogue per page after you have submitted your search.
10.4 My account – Customize browsing preferences
Jonathan Charles Website Manual Version 1.1
07/11/2010 50
This is the My Account’ area. As a salesman see the ‘Salesman information. The unconfirmed dealers should be confirmed or rejected within 30 days. The confirmed dealer list shows the dealers in your region.
11.0 Salesman Tools - Introduction
Jonathan Charles Website Manual Version 1.1
07/11/2010 51
This is the My Account’ area. This is the list of unconfirmed dealers. You have maximum 30 days to confirm or reject the requests. You should check this page daily for incoming requests. They might be interesting dealers or designers etc. and you may want to confirm them immediately. Simply use the search fields to find a specific dealer.
11.1 Salesman Tools – Unconfirmed dealers
Instruction1. Approve /Reject dealer > a tick box will confirm your action 2. Action > Undo action > Your action will be removed
Jonathan Charles Website Manual Version 1.1
07/11/2010 52
This is the My Account’ area. This is the list of your confirmed dealers (if you are salesman). Simply use the search, if you are looking for a specific dealer.
11.2 Salesman Tools – Confirmed dealers
Instruction1. Action > Click icon ‘W’ > download weekly activity stats of this dealer2. Action > Click icon ‘M’ .> download monthly activity of this dealer3. Action > Click on icon ‘New’ .> download latest activity of dealer
Jonathan Charles Website Manual Version 1.1
07/11/2010 53
12.0 Trouble shooting - Clear Cache and Browser History
You have trouble with our website. Before you contact our customer service, try solve the error yourself. It might be simply a browsing issue. This screenshot here shows you IE 7. There is not much difference between others, the steps are similar.
Instruction1. For Clearing Temporary Internet Files on Internet Explorer:See instructions in the video: http://www.wikihow.com/video/wht/9038/how-to-clear-internet-cache
2. For Clearing Temporary Internet Files on FIREFOX:http://support.mozilla.com/en-US/kb/How+to+clear+the+cache
Your login information won’t be deleted. Your username and password (cookie)) will be remembered still and you will hopefully see updates and less bugs.BUT if you still have issues with the website. PLEASE report them to us.
Jonathan Charles Website Manual Version 1.1
07/11/2010 54
12.1 Trouble shooting – Mail to [email protected]
You have trouble with our website. For technical support mail to ‘[email protected]’. We will help you solve the issue within 72 hours.
Jonathan Charles Website Manual Version 1.1