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Julien Cornet Senior eBusiness Consultant @ Semetis
Google Analytics User Conference
26 August 2014 Diamant Business Center – Brussels
Remarketing Re-engage your audience with Google Analytics
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Audiences and segmentation
Remarketing with Google Analytics
Tips
Takeaways
Remarketing today
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Remarketing today Remarketing is a powerful way to re-engage
with users who have already demonstrated an affinity for a site.
Dan Stone
New powerful tools
Always ON
Win-Win for customer & advertiser
“ „
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Remarketing today
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Remarketing today
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Remarketing today
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Remarketing today
Customer behavior is getting more complex.
Customer
Multi-device Online Offline
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Remarketing today
Customers are expecting relevancy. à Provide a custom/relevant experience
Relevancy
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Remarketing today
Timing is everything with remarketing. àHow quickly does my remarketing strategy needs to start? àHow long before the user no longer needs my product or service?
Timing
Urgency Buying Cycle
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Remarketing with Google Analytics
Google Analytics can help you implement a relevant,
qualitative remarketing strategy.
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Remarketing with Google Analytics
Setup
<script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-9999999-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'stats.g.doubleclick.net/dc.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script>
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Remarketing with Google Analytics
Setup
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Remarketing with Google Analytics
Setup
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Remarketing with Google Analytics
Setup Link with AdWords account that will require access to the newly created list.
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Remarketing with Google Analytics
Setup in AdWords • Create a Separate campaign for your
remarketing. • Create an ad group for each audience. • Add the GA audiences as targeting.
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Remarketing with Google Analytics
Setup in AdWords + Targeting àInterests & Remarketing àRemarketing lists
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Audiences and segmentation
Create audiences within remarketing menu
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Audiences and segmentation
New segmentation model: basic segment
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Audiences and segmentation
New segmentation model: (users | sessions)
Note: Using two or more users filters will be multi-session.
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Audiences and segmentation
New segmentation model: tips When multiple conditions in a filter, consider the impact of choosing sessions vs. users.
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Audiences and segmentation
New segmentation model: tips Order when user and session filters are used together: àUser filters applied first, then session filters
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Audiences and segmentation
New segmentation model: tips Sequencing: Add Step
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Audiences and segmentation
Strategy Identify objectives à Sales? à User engagement? à Retention? à Recurrence?
Then, identify the matching audiences. Example audiences: àEcommerce site (sale or lead generation objective) àPublisher (user engagement objective)
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Audiences and segmentation
Example: Ecommerce/lead site 1. Users who have visited step X|Y|Z of the funnel and have not made a
transaction (repeat with all steps). 2. Users who have abandonned the conversion funnel at step X|Y|Z (use
‘exit page contains’). 3. Users who have visited the site several times but have not converted. 4. Users who have visited the site several times and have converted (only if
relevant) + add higher than average basket. 5. Users who have spent longer than average, who have visited a product
section and who have not converted. 6. Users who have used a particular device.
Tip 1: Use Ecommerce tracking. Tip 2: Duplicate your lists and change the cookie duration for more accuracy and bidding flexibility (membership duration of 1 day, 7 days, 30 days, …).
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Audiences and segmentation
Example: Publisher 1. New heavy users: first time users who have visited more than the
average pages/session. 2. Loyal heavy users: return users who have visited more than the average
pages/session. 3. All site visitors (use this one with caution). 4. Visitors who have visited pages of a particular category (use specific
creative). 5. Social users: users who came to the site via a social medium, they may
be likely to share your content with others. 6. Specific sets of users based on socio demo.
Tip 1: Create several lists in order to maximise bidding control. Tip 2: Use ‘Page Depth’ as indicator of pages/session.
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Audiences and segmentation
What’s next ?
• Accurate dynamic remarketing (with Enhanced Ecommerce & Merchant Center).
• Off l ine l is ts (exc lus ion or upsel l ) w i th measurement protocol.
• Accurate cross device targeting (UA). • Enhanced Ecommerce will allow most accurate
lists for sales objectives.
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Tips
Frequency Capping Use high frequency delivery as long as it is relevant with your user’s buying cycle and/or your objective. à Use ‘days to transaction’ report to understand buying cycle.
Message Message/creative àCustomize as much as possible. àGeneric is better than inappropriate.
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Tips
Smart Lists
Based on your historical conversion data, Analy(cs can es(mate which users are most likely to convert during subsequent visits. Remarke(ng to this audience lets you op(mize your marke(ng
budget based on the users who are closest to conver(ng. “ „
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Tips
Testing Remarketing is complex and it won’t be getting any simpler. The best way to find out which audience works best for your objectives is to test.
Deeplinking Whenever possible, deeplink to where users back to where they were to complete the action. Especially if you are using custom messages or product based remarketing.
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Tips
Invest in appropriate creatives Your remarketing audiences are also your most qualitative ones. Show them your best creatives, and customise the message.
Test button & time range To save time when testing out segments, use test button and short time range.
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Tips
User bucket dimension Way to segment user randomly.
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Takeaways 1. Remarketing is always on
2. Use data • Understand your business & product cycle • Understand user’s buying cycle
3. Deliver a positive user experience • Frequency capping, • Deeplinking
4. Use technology • Use advanced segmentation • Use Smart Lists
5. Always be testing !