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Kaiser Permanente Mental Health & WellnessUsing Patient Reported Outcomes to Promote Shared Decision Making,
Privilege the Patient Voice, and Deliver Exceptional Care
Cosette Taillac, LCSW National Strategic Leader for Mental Health & Wellness
1 | Copyright © 2018 Kaiser Foundation Health Plan, Inc.
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Mental Health and Wellness Strategy Overview
What is Feedback Informed Care and why do it?
Highlighting the Therapeutic Alliance
Feedback Informed Care at Kaiser Permanente
The near future: Suicide Prevention
Agenda
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Our Strategy to transform KP mental health and wellness:
2018—2020
Our model for mental health and wellness
Feedback
Informed
Care
Anti-stigma
Campaign
National
Advocacy
Groups
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• Average treated person is better off than 80% of the
untreated sample
• As effective (or often better) than widely accepted medical
treatments
The good news:
Behavioral health treatment works
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• Dropout rates in psychotherapy are high (60% with
substance use tx)
• We don’t identify patients who aren’t getting better, or are
getting worse
• Clinicians are not good at identifying when patients are
getting worse, but insist they can tell!
• On average, clinicians do not get better outcomes as they
gain experience, but do gain confidence that they are more
effective
The bad news:
Much room for improvement
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• The largest study to date on the effect of experience on
outcome
• 75 therapists followed over 17 years
• On average outcomes declined over time
The evolution of psychotherapy
6
Goldberg. SB. Rousmaniere, T., Miller, S.D., Whipple, J.,Nielsen, S.L. Hoyt, W.T., & Wampold, B.E. (2016). Do
psychotherapists improve with time and experience? A longitudinal study of real world outcome data. Journal of
Counseling Psychology, 63, 1-11.
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• Soliciting feedback from every patient, every session using
standardized outcome measure
• Outcome monitoring and feedback is an evidence-based
practice
• Atheoretical and Transdiagnostic – enhances other treatment
(including other EBPs)
• Patient progress graphed over time and compared to
“expected” response- treats to a target
Feedback informed care is foundational
Experience
5, 10, 15, 25
years
Training
MFT, LCSW,
PhD, MD
Model
CBT, DBT, ACT,
EMDR etc.
What is the
answer?
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Why feedback informed care?
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The evolution of psychotherapy
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Lambert’s twelve trials
• All 12 RCT’s showed significant gains for feedback condition
10
22
39
45
IMPROVEMENT
Feedback Effects for At Risk Cases
Treatment As Usual With Feedback to Client and Therapist With Support Tools (ETR)
No Feedback
Collaborative
Feedback
Collaborative
Feedback with
Support Tools
(e.g., ETR)
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• Feedback condition had 3.5 times higher odds of
experiencing reliable change
• Feedback condition had less than half the odds of
experiencing deterioration
Lambert and Shimokawa (2011)
meta-analysis
11
Lambert, M. J., & Shimokawa, K. (2011). Collecting client feedback. Psychotherapy, 48, 72-79.
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• Efficacy of patient feedback in group
psychotherapy with soldiers referred for
substance abuse treatment
– 2014 RCT, Psychotherapy Research
• Feedback condition:
- Better clinician & commander ratings
- Reduced dropouts
- Better outcomes
Substance use treatment and feedback informed care
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After implementing feedback informed care:
Public behavioral health clinic achieved
outcomes comparable to randomized control
trials of depression and feedback
Southwest behavioral health public behavioral health clinic
Reese, R. J., Duncan, B. L., Bohanske, R. T., Owen, J. J., & Minami, T. (2014). Benchmarking outcomes in a
public behavioral health setting: Feedback as a quality improvement strategy
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Measurement-Based Care vs Standard for
Medication Treatment of MDD 1
• Randomized controlled trial with blind raters
• Results: Feedback condition led to:
▪ More patients achieving response (86.9% vs 62.7%)
▪ More patients achieving remission (73.8% vs 28.8%)
▪ Shorter time to response and remission (response:
5.6wks vs 11.6wks; remission: 10.2wks vs 19.2wks)
▪ More dosage adjustments (44 vs 23) and higher
dosages, but no increase in visits, side effects, or
attrition
87
74
63
29
0
10
20
30
40
50
60
70
80
90
100
Patients Achieving Response Patients Achieving Remission
Feedback TAU
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1 Guo et al - Measurement-based care vs Standard Care for Major Depression: A randomized controlled trial with blind raters. American Journal of
Psychiatry, Oct 2015
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Therapeutic alliance
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Therapeutic alliance
“I’m right there in the room, and no one even acknowledges me.”
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• Agreement on goals
• Agreement on treatment plan
• Mutual understanding, trust and respect between a clinician
and a patient
Therapeutic alliance measures
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“I have found little that is good about human beings on
the whole. In my opinion, most of them are trash.
— Sigmund Freud
“I keep my ideals, because in spite of everything I still
believe that people are really good at heart.
— Anne Frank
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• Asking about the therapeutic alliance communicates value
and respect toward the patient
• Allows for mid course corrections
• Promotes retention and enhances outcomes
Value and respect achieves better outcomes
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• Over 1000 RCTs on the Alliance 1
• Consistent Findings: Therapeutic alliance is a more robust
predictor of outcome than:
- Theoretical orientation
- Years of experience
- Professional discipline
It’s not the what – it’s the who
21 1 Orlinsky, Rønnestad, & Willutzki, 2004
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• Treatment of depression collaborative research program
(TDCRP) – compared IPT, CBT, medication, and placebo
• Patient’s perception of alliance at session #2 was the
best predictor of outcome across all treatment
conditions 1
• Top third of psychiatrists giving a placebo got better
outcomes then bottom third giving meds 2
• Patients of the best therapists improved 50% more and
dropped out 50% less
Relationships matter
22
1 Elkin, I. Et al. (1989). The NIMH TDCRP: General effectiveness of treatments. Archives of General Psychiatry, 46, 971-82.
2 McKay, K. M., Imel, Z. E., & Wampold, B. E. (2006). Psychiatrist effects in the psychopharmacological treatment of depression. Journal of Affective
Disorders, 92, 287-290.
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• Project match – compared Cognitive
Behavioral Therapy, 12-Step, and
Motivational Interviewing
• No differences in outcome between models
• Patient’s rating of the alliance predicted:
- treatment engagement
- drinking during treatment
- drinking at 12-month follow up
Therapeutic alliance and
substance use treatment
23
Connors, G.J., & Carroll, K.M. (1997). The therapeutic alliance and its relationship to alcoholism treatment
participation and outcome. Journal
of Consulting and Clinical Psychology, 65(4), 588-98.
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• In cases where therapist opts out of collecting data on
alliance, patients were:
- Twice as likely to drop out
- 3-4 times as likely to get worse or fail to improve
Points to consider
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The importance of checking
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Real life example: Annie
26
• Annie, 40 y/o, at intake outcomes
measure is moderately severe
• Experiences severe anxiety, panic
and IBS several times a week
while at work
• Avoids desired social interactions
due to anxiety
• Says that her anxiety has gotten so
bad that she feels crippled by it
Annie’s condition:
• Stressful job as public defender
• Boss is unprofessional and rude
• History of periodic depression
since middle school
• Anxiety became significantly worse
when she began law school 5
years ago
• Traumatic childhood
• Valedictorian and earned
scholarship to college
Annie’s background
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27
Moderately
severe Moderately
severe
ModerateMild
Sub-clinical
6/1/15 7/1/15 8/1/15 8/25/15 9/25/15
Annie’s road to recovery
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• Formally collecting feedback Improves outcomes 1, 2, 3
• IDs patients at risk for treatment failure/dropout 3,4
• Decreases chances of patient deterioration 3
• Improves therapeutic alliance 3,5
• Allows us to demonstrate the effectiveness of our services
The importance of formal feedback
28
1 Anker, Duncan, & Sparks, 2009; Kraus, Castonguay, Boswell, Nordberg, & Hayes, 2011 2 Lambert and Shimokawa (2011)
3 Youn, Kraus, and Castonguay (2012) 4 Hannan et al., 2005 5 Youn et al., 2012 Hannan, C., Lambert, M. J.,Harmon, C.,Nielsen, S. L., Smart, D. W.,
Shimokawa, K., & Sutton, S. W. (2005).
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Feedback informed care at Kaiser Permanente
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• Three clinics1 piloted a global distress measure (ACORN)
based on the OQ-45 from 2008-2010
Improvement over time
30
0.7
0.72
0.74
0.76
0.78
0.8
0.82
0.84
0.86
0.88
2008 2009 2010
Effect size
1Hayward, Redwood City, and South San Francisco Medical Centers
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• Three clinics1 piloted a global distress measure (ACORN)
based on the OQ-45 from 2008-2010
• 2011, switched to AOQ (new global distress measure, based
on the PHQ9 and GAD2); AOQ & ACORN track identically
over time.
• Severity adjusted effect sizes computed in the same way
across time & measures
Improvement over time (continued)
31
1Hayward, Redwood City, and South San Francisco Medical Centers
0
0.2
0.4
0.6
0.8
1
1.2
2008 2009 2010 2012 2014 2017
SAES
Pilot
AOQ implementation
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• Kaiser Permanente Northern and Southern California
regions are collecting patient reported outcomes on 84%
of individual visits – over 120k/month
Patient improvement
32
Effect of Treatment
0.2
Mild Effect
KP
.75-.99
0.5
Moderate
Effect
0.8
Large Effect
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Feedback informed care
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• Describe as a “mental health lab test” or test of vital signs
• Discuss results every time a patient completes it
• Confirm that today’s score fits with patient’s experience
• Link results to the patient’s reason for coming in (“if we
start to accomplish your goals for treatment, where will we
see a change in your scores?”)
• Discuss trends over time, using the graph
Clinician training: making measures
meaningful
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“It's helpful since it gives me a moment to reflect back”
“I like being able to track my mood and how I'm doing – kind of keeps me in check”
“I’m a visual person and I like to see my progress graphed over time…when it doesn’t
change, it prompts me to think about what I need to do differently”
“At first it was frustrating but then I saw it as opportunity to be truthful with myself,
when I started to see improvement I really understood why I was doing it”
“It’s much more scientific than asking ‘how are you doing today buddy?”
Patient feedback
40
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Suicide prevention
41
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Columbia suicide severity rating scale
42
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Columbia suicide severity rating scale
scoring risk satisfaction
43
• 0-2 low risk
- Passive ideation
- Active ideation, but nonspecific
- No current history or suicidal behavior
• 3 moderate risk
- Active ideation with method, but no intent or plan
- History of suicidal behavior, more than 3 months ago
• 4-6 high risk
- Active ideation with a method and intent but no plan
- Active ideation with a method, intent and plan
- Suicidal behavior within the last 3 months
Safety Plan needed for any
CSSRS Score of 3 or higher.
(Moderate or high risk.)
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From evidence-based practice to
practice-based evidence
44
• Evidence-based practice asks: What treatments work with
what diagnoses, in general?
- Examine pre-post outcomes in RCTs; clinical practice
guidelines, manualized treatments
• Practice-based evidence asks: How is this treatment with this
clinician working at this time with this patient?
- Examine real-time outcomes throughout each treatment
- Examine the therapeutic alliance in real time throughout
each treatment
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Thank you
45