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Kaizen and Internal Customer Service

Graham Roberts-Phelps


Change is the only constant

• External events and shifts• Organisational evolution• Customer expectations• Business demands


Starting point

Not what you do, but who you are.


Key focus points

1. Competence2. Knowledge3. Relationships4. Easy to work with5. Inspire confidence6. Add value


• “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change”

Charles Darwin


Kaizen and Internal Customer Service

Graham Roberts-Phelps

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