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No time to work on
improvements?
Find it with Kanban!
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Case I’ll tell about was like this...
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ITSM is the answer, but...
...hardly can be implemented by the books.
ADOPT & ADAPT instead!
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Gather stakeholders
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Collect & prioritise ideas
1.Area
2.Issue
3.Possible solution
4.Recommendations
5.Priority
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What is Kanban board?
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Start Small
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Scale Fast
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Give 7 values instead of rules
RULES RULES
RULES RULES RULES
RULES RULES
RULES
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1. Bring ideas
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2. Participate
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3. Share ownership
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4. Keep busy & be fair
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5. Focus on scope
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6. Focus on making progress
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7. Values/rules are flexible
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What is lean?
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Improvements & efficiency
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Solve the root cause
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Build-in Continuous Improvement
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Results
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For inspiration
• 10 Kanban boards and their context
• 10 pitfalls when implementing Kanban
• Introducing Kanban in Operations
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Let’s experiment and share!
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Thank you! Questions?
linkedin.com/in/vivanov
+371 29160633
v.ivanovs
@vivanovs (Vladimir_ITSM)