Download - Kapture for real estate software
KAPTURE CRM For Real Estate
Challenges in Real Estate
Multiple Lead sources Leads coming from multiple channel partners, third party sites, brokers, calls, emails, website, social media etc.
Loss of leads Loss of quality leads due to poor tracking and missed follow ups.
Project management No systems to check site availability and progress.
Marketing budgets No ROI based sales and marketing analytics tools to plan budgets.
Brokers and channels Communication gap between the company and its brokers/agents & customers.
Payments and collections Unstructured payment & collection formats with poor follow ups.
Pre Sales Lead Capturing Lead Source Tracking Mailer and SMS Campaigns Marketing Audits Call Center Management
Sales Sales Actions Sales Tracking Invoicing & Agreements Customer 360
Project Management Creating projects Availability chart Payment schedules
Kapture CRM Kapture is a cloud based CRM software that simplifies your sales , marketing and operation activities and gives you end to end business automation. Our software is customized as per the Real Estate Industry.
Customer Service Multi Channel Customer Support Quicker query resolution
Lead Capturing Integrate multiple lead sources
Website
Phone Social Media
Partner sites
Offline Media
1
Unify all your marketing channels at one place Single dashboard for all campaigns See live status of each campaign
Lead Source Tracking Measure effectiveness of Marketing Campaigns 2
Mailer & SMS Campaigns Plan your customer journey – till the end 3
Mark
Mark
Mark
Welcome mailer!
1st Slab
2nd Slab Delayed
All customers
All customers
All prospects
Set communication templates and automatically deliver notifications to the leads for project updates. • Custom Content Templates • Automated Communications • Continuous Engagement
E Mails SMS
Mailer & SMS Campaigns Create custom target audiences 3
Filter customers from CRM and create multiple target groups for multiple campaigns
Marketing Audits
Get accountability on regional offices marketing campaigns.
Audit On-going Campaigns
Photos of OOH campaigns (events) with timestamp and location details.
Photos of OOH campaigns (billboards) with timestamp and location details.
Western Express Highway
11/03/2016 16:00 hrs.
4
Call Center Management Inbound and Outbound Calls 5
Integrate any cloud telephonic number with the CRM
Get real time call recordings and call history of each customer
Get all incoming calls in the CRM
Pop up form to fill in enquiry details during the call
Make bulk outbound calls from the CRM
Get detailed analytics - total, missed and received calls
Sales Actions Productivity tools for efficient management of leads 6
• Detailed enquiry page for each enquiry • Get project wise enquiries • Assign enquiries to team • Create a follow up action • Track progress of each enquiry • Dig deep inside to get a historical view of each
enquiry
300 ENQUIRIES
200 ENQUIRIES
Sky View Apartments
Villa Apartments
Sales Tracking 7 Track your on field sales team
Track sales teams route map through out the day through mobile app check-in and check-out
Daily attendance of employees with the Mobile CRM app.
Track sales employees real time location on field
Invoices, Agreements, Payment receipts Auto generate and deliver quotations and invoices to the customer and let your sales teams focus on the important matters 8
Automatic generation of quotations and invoices
Deliver the same in desired templates with brand letter heads
Integrate payment gateway links for one click payments and download payment receipts
Set tax rates and payment schedules for auto email
Attach contracts, land agreements and other important documents to each customer profile
9 Customer 360 Capture detailed KYC information and understand each customer’s unique requirements
Maintain individual customer profiles
Label each customer based on priority and type
Set meeting patterns and custom rate plans against each customer
Assign employees to VIP customers
Stay updated with each customer’s past interactions through customer history
Creating Projects Get a 360 degree view of all projects and track their progress through the pipeline 10
Create multiple projects and view detailed project pages for each project
View sold vs. available units, total vs. active enquiries against each block
Add units, blocks, details and rates of each to the project
View pending vs. received payments against each block
11 Availability Chart Know the real time availability status
View available units for a specific project while taking any enquiries
View availability chart for any project in real time
Payment Schedules Stay updated with all payments – whether pending or cleared 12
Create payment schedules
Send payment follow ups and reminders automatically
Set payment credit limits to individual customer
Keep track of all payments
Integrate with any accounting software with API capabilities
Sea View
Loved your Argan Oil. It is super amazing!
Customer Service Allow your customer to send feedback and complaints through multiple channels. 13
Customer Service Help your customer service team to solve issues faster 14
Have all customer information on finger tips before every interaction
Open – Assign – Resolve - Close tickets easily
15 Mobile App Take business along - Everything in your mobile.
16 Reports & Dashboards Choose your own dashboard and generate 300+ analytical reports with our report engine