Download - Kick Off Presentation ODG 25th August FINAL
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7/31/2019 Kick Off Presentation ODG 25th August FINAL
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One Day Governance
Kick-off Presentation
to
V. Ponnuraj
Commissioner SSLR, Government of Karnataka
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OUR UNDERSTANDING
One Day Governance
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Project Rationale Why ODG?
Growing population
Increased number of schemes
Limited work-force (posts sanctioned long back)
Resulting in inefficiency and mismanagement
Unreasonable work-load on existing employees
Growing public expectations on account of
high awareness level and
improved service levels in private sector and
technology advances
There is
urgent need
to bring
drasticimprovements
in the way
public
services aredelivered
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Vision and Objectives
Servicelevel
Improvements
Over TheCounter
One DayGovernance
CustomizedServiceDelivery
ParticipativeGovernance
InteractiveGovernance
OBJECTIVES Improved
quality of
service Alternate
channel Remote access
Reduced time
Reduced Cost
of access
New Public
Services Improved
Governance
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Underlying Principles for Service Level
Improvements
Reduce the human interface
Speed up the service delivery, improve the efficiency and reduce
corruption
Re-engineer government processes
Reduce number of actors in a process
Reduce number of levels in processing
Remove process inefficiencies
Use IT as enabler of change Go Digital Data, Process and Communication
Inter-department sharing of data and information
Common
Change
Enablers
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ORGANIZATIONAL OVERVIEW
One Day Governance
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7/31/2019 Kick Off Presentation ODG 25th August FINAL
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DISTRICT
District Commissioner
SUB - DIVISIONS
Asst. Commissioner
TALUKS
Tashildars
HOBLI
Dep. Tashildar & RI
VILLAGE
Village Accountant
Organization Structure (Overview)
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Organization Structure
Field Level
Taluk LevelSub-Division LevelDistrict Level
District Commissioner
Additional District Commr.
Office Assistant
Sirasdhars
First Division Assistant
Second Division Assistant
Assistant Commissioner
Tashildars
First Division Assistant
Second Division Assistant
Tashildars
Sirasdhars
First Division Assistant
Second Division Assistant
Deputy Tashildar
Revenue Inspector
Village Accountant
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24. DVS
25. Rural Certificate
26. Birth & Death Certificate
27. Antya Samskara Certificate
28. Land Sale & Purchase Permission
29. Violation Of 79a & 79b
30. RRT Misc
31. Child Labour/ Bonded Labour
32. Evection33. Non Creamy Layer Certificate
34. Jana Samparka
35. 94C
36. Attrocity
37. Process
38. Est Survey
39. RK Survey
40. Phodi
41. Tatkal Phodi42. 11E Sketch
43. IMP
44. Misc-survey Papers
45. RTI
46. AGM Certificate
1. HC
2. LAQ
3. ALN
4. Cmrf
5. Irr
6. Lnd-1 & 2
7. FOR
8. CAL
9. Royalty10. ELN
11. PGC
12. Stamp License
13. Freedom Fighter pension
14. RK CA
15. LRF 79A & 79B
16. EST-1 & 2
17. NSAP
18. MAG19. RRT
20. MUTATION
21. IH
22. FOOD
23. OTHER RECOVERY
47. AGL Certificate
48. AG Certificate
49. Bonafide Certificate
50. C & I Certificate
51. Caste Certificate (Cat-A)
52. Caste Certificate (SC/ST)
53. Income Certificate
54. Income Certificate for CA
55. IGN-OAP56. Land Holding Certificate
57. Land Less Certificate
58. NSAP
59. No Govt. Job Certificate
60. NTC
61. OBC (Central)
62. PHP
63. Re-Marriage Certificate
64. Residence Certificate
65. SSY
66. S & M F CERTIFICATE
67. Surviving Family member Certificate
68. Un Employment Certificate
69. DWP
Services provided at Taluk Level
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Services provided at Taluk Level
# Category Detailed Work type
1 ADM Jamabandi
Anevari
RI & VA Daftar Inspection
D.C.B
Land Conversion
Freedom Fighter Pension
Public Grievances
R.T.I Applications
CMR Fund
2 Land Land Grant
KLR Act.94A, 94B, 94C
Purchase Permission
NOC for sale of Granted Land
Survey (Boundry, phodi, conversion)
Water ways & Path Dispute
Land Acquisition
Government Land Eviction
Irrigation
# Category Detailed Work type
3 Records Mutations
of Rights 79 A & B Violations
R.T.C Correction
Old J'Slips
Inheritence RecordsDispute on Mutation
Tahsildar Court Cases
R.T.C Amalgamation
4 Land Caste and Income certificate
Caste Certificate (Cat-A)
Caste Certificate (Sc/St)
Income CertificateIncome Certificate For
compassionate appointment
OBC
5 Certified R.K.
Copies Survey R.K.
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Services provided at Taluk Level
# Category Detailed Work type
6 Calamities Flood Damage
Drought
Fire
Public works
7 MagisterialCases CrPC. Sec. 107, 109, 110,
145, etc..
Gun License Renewal and Grant
Paper Title Verification
Explosive License Verification
Un Natural Death ReportsIdentification Parades
Dying Declarations
# Category Detailed Work type
8 Social Security Indira Gandhi Old Age Pension
Scheme National Family Benefit Scheme
Phisically Handicap Pension
Sandya Suraksha SchemeDestitute widow Pension
Adarsha Vivaha
Funeral Fund for BPL Card
Holders
Aam Admi Bhima Yojana
9 Election
10 Food
11 Establishment
12 Muzarai Tasthik
Annuaity
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Services provided at Taluk Level
# Category Detailed Work type
13 Statistical Birth and Death Certificates
Birth and Death Reports
Rain fall Report
Town and Rural Price Collection
ReportAgriculture Labor Report
Season Report
Crop Cutting Reports
14OtherRecovery
Court Recovery
Other Government Dues
15 Royalty Quarry LeaseSand Mining
16 Land Reforms 79 A & B Violations Verification
N.T.C
Tribunal Cases
# Category Detailed Work type
17RDS(Nemmadi)
Agriculture Family Member
Certificate
Agriculture Labor Certificate
Bonafide Certificate
Land Holding Certificate
Land Less Certificate
National Family Benefit Scheme
No Govt. Job Certificate
Re-Marriage Certificate
Residence Certificate
Small and Marginal Farmer
CertificateSurvival Family Member
Certificate
Unemployment Certificate
Living Certificate
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Services provided at DC and AC Level
District Commissioner Office issues:
1. Domicile Certificate for Passport
2. Solvency Certificate
3. Conversion of Agriculture Land to Non-Agriculture Land
4. Issuing of Gun Licenses
5. Permission for using explosives
6. Permission for running movie theatres
Sub-Division Office issues:
1. Agriculture Labor Certificate
2. Solvency Certificate
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OUR APPROACH
One Day Governance
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Our Approach
Business ProcessRe-engineering /
The Grant Thornton team brings to this project a proven methodology for delivering technical assistance in
the area of e-services enablement. Our consistent approach has been instrumental in delivering customized
solutions to enhance service delivery for public agencies.
In order to create and sustain a world-class services delivery system, we propose the following approach:
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Project Start-up
Business ProcessRe-engineering /
Key objectives of this phase:
Understand the concerns and challenges to be overcome through engagement
Identify key stakeholders, formalize review and approval mechanisms
Capture expectations of various stakeholder groups
Definition of services, measurement of effectiveness of service delivery and setting of service standards
As-Is process mapping
Assessment of existing skills and capabilities
Assessment of existing IT infrastructure
Key objectives of this phase:
Desktop Review
Organization Overview
Functions and Services
Existing report review
Orientation by Commissioner on Vision and Project Objectives
As-Is Environment Assessment
Our Approach
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Key objectives of this phase:
Current workflow and business flow followed in various divisions
Process of movement of files in the department
The approval and planning process
The status tracking process
The regulatory and statutory requirements of each division
As-Is Process Mapping
Benchmarking
Key objectives of this phase:
Conducting Best-practice Study
Identifying Service level parameters
Comparison of As-Is processes based on best-practices Based upon service delivery effectiveness measured during As-Is assessment phase, perform root cause
analysis and identify gaps in service delivery
Perform impact assessment and identify prioritized portfolio of processes to be re-engineered
Derive re-engineered To-be business process alternatives
Define process metrics and benchmarks
Our Approach
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Key objectives of this phase:
Define and Design the process and technologies required to optimally support the new processes.
Design inputs for to-be process design will be drawn from following:
- Best Practice considerations
- Issues and challenges identified in As Is Process Assessment
- Organizational goal and aspirations / Stakeholder Needs
- Technology enablement opportunities identified
To-Be Process Mapping
Functional Requirement Specifications
Key objectives of this phase:
Define the requirements that the solution must address to realize the proposed future state vision Classifying and Identifying process quantitative and qualitative characteristics, such as: Cycle and active times;
Quality improvements; and, Customer service improvements.
Documenting the process activities and the resulting outcomes and the quality criteria and metrics
Our Approach
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Key objectives of this phase:A. Formulating Payment Terms and Penalties
B. Designing Service Level Agreements
C. Designing Bid Process Requirements
D. Designing Bid Formats
E. Formulating General Conditions of Contract
RFP Development
Bid Process Management
Key objectives of this phase:
Inviting the prospective bidders to participate in the bid process
Conducting and coordinating the pre-bid meeting and providing support for responding to bidder's queries
Providing assistance in evaluating proposals (Technical and Commercial)
The various components of an RFP, which shall be designed, will consist of 3 volumes: Functional Requirements and Technical Specifications
General Instructions and Commercial Specifications
Operational and Legal Specifications (Master Service Level Agreement)
Our Approach
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Prioritization of Services
Identification of Taluk Office and DC office
Identification of Nodal officer
Schedule to meet/ visit the site
As-Is questionnaire distribution
Way Forward
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S.no Citizen Services Days taken to deliverservice prior to ODG
Proposed Service Level forproviding services
1 Birth Registration 10-15 Days 1 day
2 Death Registration 10-15 Days 1 day
3 Agricultural labour 15 Days 1 day
4 Agriculturist 15 Days 1 day
5 Agriculturist Family Member 15-20 days 1 day
6 Certificate For Non Violation Of Section 79a & B 10-15 days 1 day
7 Family Member Survival 15-20 days 1 day
8 No Land Holding Certificate 20 days 1 day
9 No Tenancy Certificate 15-20 days 1 day
10 NOC (Land Grant Cases) 15-20 days 1 day
11 NOC (lands Granted through land Tribunal) 20 days 1 day
12 Non Creamy Layer Certificate 20 days 1 day
13 Residential Certificate 10-15 days 1 day
14 Small Farmer or Marginal Farmer Certificate 15 days 1 day
15 Solvency Certificate 15-20 days 1 day
16 Record Room Certified Copies 1 day
One Day Governance: Services &Service Levels
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Project Plan
Sl. Project Tasks Duration
A-1 1. Desktop Review
a. Organization Overview
b. Functions and Services
c. Existing report review
d. Orientation by Commissioner on Vision and Project Objectives
4 Days
A-22. Project Kick-off: Presentation to department to finalize:
a. Scope of work
Functions under scope of study
Processes under scope of study
Services under scope of study
b. Project Plan
c. Approach
1 Day
B-1 3. As-Is Studya. Services/Process Understanding
Process Flow
Underlying Issues
User Expectations
b. As-Is Process Mapping and illustration
c. Process Assessment
d. As-Is workshop with department on findings and observation
= Number of processes/2
+
1 Day for workshop
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Project Plan
Sl. Project Tasks Duration
B-2 4. To-Be Process Design
a. Best Practices Study
b. To-Be Process Mapping and illustration
c. To-Be workshop with department for feedback on re-designed
processesd. Finalization of To-Be Process Maps
7 Days + Number of processes/2
+
1 Day for workshop
+3 Days
C-1 5. FRS for proposed software system
a. Functional Architecture of proposed application
b. Functional specifications draft
c. Department review and feedback
d. Submission and Sign-off on FRS
2 Days + number of processes/4
+
3 Days
C-2 6. RFP for vendor selection
a. Technical Architecture and Specifications
b. Operational Specifications
c. RFP Draft
d. Department Review and Feedback
e. Finalization of RFP
5 Days
5 Days
20 Days
5 Days
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Services to be covered
Services to be covered during process study:S.No. Citizen Services
1. Caste and Income Certificate
2. Caste Certificate (Cat-A)
3. Caste Certificate (SC/ST)
4. OBC Certificate (Central)
5. Residence Certificate
6. Income Certificate
7. Non Tenancy Certificate
8. Living Certificate
9. Agricultural Family Member Certificate
10. Re-Marriage Certificate
11. Land less Certificate
12. Surviving Family Members Certificate
13. Income Certificate for compass
14. No Govt. Job Certificate
15. Agriculturist Certificate16. Small / Marginal farmer Certificate
17. Agricultural Labour Certificate
18. Non creamy layer Certificate
19. Land holding Certificate
20. Bonafide Certificate
21. Physically Handicapped Pens ion
22. Widow Pension
23. Sandhya Suraksha Yojane
24. National Family Benefit Scheme