Download - Knowledge Capture Initiative Summary Report
Knowledge CaptureInitiative Snapshot
KMRM Consulting, LLC
Discovery Selling Team Building
Process Capture Initiative
Document & Records
ManagementKMRM Consulting, LLC
Continuous Improvement
One-on-One Vmax
Leadership Training
Strategic Planning
Discovery Selling Team Building
Process Capture Initiative
Document & Records
Management
Process Capture Initiative
Identify existing documented policies and processes to get a snapshot of where the Company is now The “snapshot” is an intrinsic piece of
Continuous Improvement. How can you enter into a path of improvements unless you know where you are and what needs to be improved?
KMRM Consulting, LLC
Process Capture Initiative
Identify duplicate and contradictory documents for risk management Auditing the N-drive
KMRM Consulting, LLC
?
Process Capture Initiative
Identify processes and documentation of processes that need to be updated, revised or deleted Emergency Action Plan Quality Control Manual Quality Assurance Manual Process Flow Chart
KMRM Consulting, LLC
Process Capture Initiative
Heighten awareness of job processes and responsibilities for the purpose of better job accountability toward each other Who does what… when and how Kickoff Meeting Agenda and project information Process Flow Diagram project
KMRM Consulting, LLC
Process Capture Initiative
Format existing and newly generated policies and processes into templates for standardization Use KMRM templates Consistent information Identical layout People know where/how to find what they need
KMRM Consulting, LLC
Process Capture Initiative
Print hardcopy of policies and processes in departmental notebooks for tactile reference
KMRM Consulting, LLC
Process Capture Initiative
Establish an electronic deliverable (Wiki) to provide universal access Findability Usability Searchability Intellectual Asset
KMRM Consulting, LLC
Knowledge Management =people + process + technology
KM Drivers: Achieving organizational efficiency Dealing with communication problems Information overload Knowledge loss Managing and dealing with change Reinventing the wheel syndrome Complexity of knowledge domain Maintain competitive advantage
KMRM Consulting, LLC
People… developing relationships through: Individual interviews One-on-one meetings Staff meetings Production meetings Safety meetings Team Leader meetings
KMRM Consulting, LLC
Process… the five phases of process management: The Reactive Phase: realizing the need for
process improvement Documentation Phase: collecting data Stability Phase: make unstable processes
stable, then stable into better Corrective Action Phase: tweaking the process
design in a cycle of continuous improvement Preventive Action Phase: preventing defects
and errors before they occur
KMRM Consulting, LLC
KMRM Consulting, LLC
Technology… the wiki KMRM’s “customer-driven solution” Powerful communication tool Only effective if used
KMRM Consulting, LLC
Q & A
Short Break Return Hand out and go over notebooks
KMRM Consulting, LLC
Department Notebooks
KMRM Consulting, LLC
Contents
Letter from KMRM Department abbreviations for Wiki and N-drive Wiki style sheet Using links Definitions of Terms used Blank copies of both Policy & Process Templates CW Process for Writing Policies and Processes
KMRM Consulting, LLC
Department Specific
Printed copy of individual process pages found on the wiki The ones for which your department is responsible Edited for standardization Supporting documents and forms are not in your
binder; these reside in the uploaded documents and files folder
KMRM Consulting, LLC
Appendix
Guide to writing policies and processes Why document policies and processes? Policies and processes diagram
KMRM Consulting, LLC
Wiki Reminders
KMRM Consulting, LLC
Writing policies and processes
KMRM Consulting, LLC
Use the policy and process templates option when creating a new page on the wiki
Writing policies and processes
When selecting a name for your policy or process page, begin with your department abbreviation; for syspro processes, type “SYS” immediately following your department abbreviation Example:
“ACT SYS Supplier Query”
KMRM Consulting, LLC
Writing policies and processes
Place the page in the “Policies and Processes” folder
KMRM Consulting, LLC
Writing policies and processes
Keep all policies and processes in the “Policies and Processes” folder
KMRM Consulting, LLC
Architecture
KMRM Consulting, LLC
Policies and processes folder Each department has an
“uploaded files and docs” folder
Each project has a folder Create new folders as necessary
Links
Use the globe with chain link icon while in edit mode
Link to wiki page, wiki folder, email address or URL Link to supporting forms, documents, and other
processes
KMRM Consulting, LLC
Searching
Front page Pages and files Tagging
KMRM Consulting, LLC
Working Collaboratively
Create a page; fill in the process information Have users read and edit the page Use the comments box for discussion Change from “work in progress” to “original” when
finalized
KMRM Consulting, LLC
Appreciation Luncheon
KMRM Consulting, LLC
KMRM.com
KMRM Consulting, LLC