Knowledge is our most important engine of production – Alfred Marshal
Knowledge is the key resource of the 21st century
Problem today is not how to find information but how to handle it!
Forethought
OutlineConcept of Knowledge
Management (KM)
Forces Driving KM
KM Systems
Impact of KM
KM Tools and Use of ICT in KM
What comes in your mind while talking about Knowledge Management? Please create a PICTURE/DIAGRAM within 5 minutes that shows your understanding on ‘Knowledge Management’. Each individual will get 1 minute for drawingSucceeding individuals should build on the
concept already drawnExecutives are requested NOT TO
communicate while drawingShare learning in plenary
4
Picture Exercise
KnowledgeTacit Explicit
Subjective, cognitive, experiential learning
Highly personalized
Difficult to formalize
Sticky knowledge
Objective, rational, technical
Policies, goals, strategies, papers, reports
Codified
Leaky knowledge
Knowledge ContinuumData = collection of facts,
measurements, statistics
Information = organized data
Knowledge = contextual, relevant, actionable information
Knowledge ManagementProcess to help organization identify,
select, organize, disseminate, transfer information
Systematic and active management of ideas, information, and knowledge residing within organization’s employees
Leverage value of intellectual capital through reuse
Reflect from the CaseWatch the video
Note key points in your notebook that relates the:
Driving forces for KM
KM processes/systems
Results of KM in the given context
Share in plenary
Driving Forces for KMIncreasing Domain
Complexity
Accelerating Market Volatility
Intensified Speed of Responsiveness
Diminishing Individual Experiences
Impact of KM
Products
Process
People
Organizational Performance
• Employee Learning• Employee Adaptability • Job Satisfaction
• Process Effectiveness• Process Efficiency• Process Innovation
• Value added products• Knowledge based products
• Return on Investment• Economies of Scale and Scope• Sustainable competitive advantage
KM TechniquesBrainstorming Story TellingKnowledge MappingCommunities of Practice (CoP)After Action Review (AAR)Exit InterviewKnowledge FairYellow PagesLesson Learned and Best Practices
KM Tools and ICTInfrastructure: groupware,
intranets, document management, KM suites
Thinking: concept mapping, creativity tools, AI
Gathering, discovering: search engines, data mining, intelligent agents
KM Tools and ICTOrganizing, storing: data
warehousing, OLAP, metadata, XML
Knowledge worker support: case based reasoning, decision support, workflow, community support, simulation
Application specific: CRM, expertise profiling, competitive intelligence
KM Systems in practice1. Enterprise-wide knowledge management systems
General-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge
2. Knowledge work systems (KWS)Specialized systems built for engineers, scientists, other
knowledge workers charged with discovering and creating new knowledge
3. Intelligent techniques Diverse group of techniques such as data mining used for
various goals: discovering knowledge, distilling knowledge, discovering optimal solutions
Network Managementa database of firm
experts, as well as accepted solutions to known problems
facilitates the communication between employees looking for knowledge and experts who have that knowledge.
Learning organization & KMPeople continually expand their capacity to
create the results they truly desire
New and expansive patterns of thinking are nurtured
Collective aspiration is set free
People are continually learning how to learn together
KM is the foundation of learning organization
To Sum UpKnowledge controls access to opportunity and
advancementKM is creation, sharing and utilization of
Knowledge systematically An integral part of every knowledge worker’s
daily responsibilitiesVarious tools can be used for managing
knowledge assetsUse of ICT is important for KM implementation
Basanta Raj SigdelBasanta Raj SigdelNASCTel. 5522160 Ext. 275Cell: 9841310840Email: [email protected]