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Knowledge management in DG CONNECT
September 2013
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DG CONNECT
We reorganized in 2012 to
• facilitate knowledge creation and exchange
• unleash the creative talents of staff
• ensure a better integration of R&D, innovation, policy, and regulation
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A Knowledge Manifesto
July Principles:
•People: Empower knowledge workers
•Process: Central role to knowledge
•Technology: Connected platform
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WHAT
• People: 5% creativity timeConcept AgreementsCDR KS objectives
• Process: An open culture; senior BTOs, MTs, MetricsDigital is everywhere
• Technology: Connected
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Metrics
• Knowing what we need to know
• 50 units, 180 priorities, 1000+ indicators
• Dashboard: 4 pillars, 20 indicators
• What we do
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Businesses are Going Social
7
• Companies all over the world are launching enterprise social networks to promote internal communication and collaboration
• From corporate giants (Deutsche Bank, PWC) to Int'l Orgs (The World Bank) to young tech startups (Groupon)
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Why?
8
• To increase conversations horizontally and vertically
• To better join up large organisations
• To better align around the big picture
To more efficiently and effectively use their human capital
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Why we chose Jive
• Asked 250 CONNECT staff for input
• Matched against market
• Key learnings are independent of platform
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Changing the way we work
1. Gathering inputs quickly and broadly2. Knowing what's going on3. Saving time in meetings4. Listening to staff5. Making it easier to find things6. One place for meeting records with external parties
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LIVE DEMO
• Robert's blog
• Senior Management BTOs
• Big data group
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Staff engaging with content
Staff creating new content
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Next steps
• Strategic alignment:– Metrics– Networks
• Free movement: Connected
• Radar: DG network; Stakeholders; TCs