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La gestione Integrata dell’infrastruttura e dei servizi IT
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ManageEngine Portfolio
Network
Network Monitoring
NetflowAnalysis
Network Config Mgmt
Data Center
Server Monitoring
Application Perf
Monitoring
SAN
Monitoring
Desktop
Desktop Mobile
Management
Asset Management
Remote Control
ServiceDesk
Helpdesk
ITIL Service Desk
Software License Tracking
Windows Infrastructure
Active Directory
SQL Server
Exchange Server
Event Log & Compliance
Windows Event Logs
Syslog Management
Firewall Log Analyzer
Security
Vulnerability Analysis
Patch Management
Password Management
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IT360 – IT Management a 360°
Network
Network Monitoring
NetflowAnalysis
Network Config Mgmt
Data Center
Server Monitoring
Application Perf
Monitoring
SAN
Monitoring
Desktop
Desktop Mobile
Management
Asset Management
Remote Control
ServiceDesk
Helpdesk
ITIL Service Desk
Software License Tracking
Windows Infrastructure
Active Directory
SQL Server
Exchange Server
Event Log & Compliance
Windows Event Logs
Syslog Management
Firewall Log Analyzer
Security
Vulnerability Analysis
Patch Management
Password Management
Network, Data Center, HelpDesk ITIL, Asset, Desktop, MDM, Business Services
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Monitoraggio e Business Service Management
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Console Unica
Una visione integrata IT Operations e il Service Management
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IT360 – Monitoraggio Rete
• Monitoraggio di router, switch, firewall, stampanti etc. (SNMP)
• Multivendor: disponibilità di una vasta gamma di template
• Monitoraggio WAN RTT
• Monitoraggio VOIP
• Mappe della rete Personalizzabili, viste Business e Realtime Graphs
• Report e Allarmi Personalizzabili (Email/SMS, runprogram)
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IT360 – Analisi del traffico di Rete
• Analisi dettagliata del traffico di rete– Quali utenti generano traffico?– Quali applicazioni?– Fra quali sedi?
• Vantaggi:– Troubleshooting, ottimizzazione – Billing: ripartizione dei costi delle risorse di rete– Sicurezza– Previsione della risorse necessarie e Capacity Planning
• Tecnologie: NetFlow (cisco), sflow, cflow,j-flow, IPFix, CBQoS (Cisco), NBAR
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• Disk utilization, processi, RAM, Disk I/O stats, CPU etc.
• Sistemi Linux, Windows, Solaris, AIX, HP UX, etc.
• Eventlog e Syslog Monitoring
• Agentless
IT360 – Monitoraggio Server
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• VMWare Monitor
• Attraverso APIs VMware ESX/ESXi & VMs via vSphere
• HyperV Monitor
• Discovery automatica dei device Hyper-V
• Reporting & Alarms
• Citrix XenServer Monitoring (beta)
IT360 - Virtualization Monitoring
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IT360 - Virtualization Monitoring
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07/22/08
IT360 – Monitoraggio Applicazioni
• Microsoft .NET, Oracle Application Server, JbossTomcat, VMware vFabric, BEA WebLogic, SilverStream, IBM WebSphere, GlassFish
Application Server
• SAP, SAP CCMS, Oracle E-Business SuiteERP
• Oracle, MySQL, SQL Server, DB2, Sybase, PostgreSQL, Memcached, MongoDB Cassandra, Redis,
Databases
• WebSphere MQ, MS Office SharePoint, WebLogic Integration, Microsoft Message Queue (MSMQ) VMware vFabric RabbitMQ
Middleware
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07/22/08
• Web Services (SOAP), Apache, IIS, Nginx, PHP, SSL Certificate, Active Directory, LDAP, DNS, FTP, SFTP
Web Server / Web Services
• Amazon EC2, Amazon RDS, Windows AzureWebsite
Monitoring
• URL, Record & Playback HTTP Requests, URL Content, Real Browser MonitorWeb Transaction
• Amazon EC2, Amazon RDS, Windows AzureCloud
IT360 – Monitoraggio Applicazioni
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IT360 – Monitoraggio Applicazioni
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Monitoraggio della «End User Experience»
Simula il comportamento
dell’utente su applicazioni
Web
Misura costantemente i tempi di risposta
Verifica se sono rispettati
i livelli di servizio (SLA)
• Definire gli SLA di una applicazione (es. ecommerce)- SLA “Login” < 2s- SLA “aggiungi oggetto al carrello” < 5s
• APM simula il comportamento dell’utente e misura i tempi di risposta
• Verifica gli SLA allarmi in caso di violazione + SLA report
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Soluzione per il monitoraggio della SAN in ambiente eterogeneo
Supporto per Netapp, EMC, HP, IBM, Brocade, LightSand, Cisco, McData, DELL,Quantum, ADIC Qlogic, Emulex, JNI
SAN Switch, Raid, TapeLibrary, Host, HBA
Monitoraggio Fault & Performance
Reportistica
IT360 – Monitoraggio SAN
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IT360 - HelpDesk e Asset Management
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Desktop Management
Gestione dei desktop Windows/Mac:
• Inventario HW/SW dinamico
• Distribuzione SW
• Software Metering
• Patch Management
• Gestione delle configurazioni windows
• Controllo remoto
• Report Active Directory
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Mobile Device Management
• Gestione dei dispositivi mobile
– Asset management, inventory, gestione configurazioni e app., sicurezza dei dati aziendali
• Smartphones & Tablet
– Apple IOS (4.0 >)
– Android
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Mobile Device & Desktop
• integrato con il Desktop Central (gestione delle PDL)
• Gestione integrata da una console unica per tutti i dispositivi utilizzati dagli utenti
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Samsung SAFE Device
• SAFE: Samsung For Enterprise
• Mobile Device Management (MDM) per smartphone e tablet
Samsung. Oltre 100 policy per:
• La sicurezza del device
• La sicurezza dei dati
• Il carrier Management
• La gestione delle App
• SAFE device: Galaxy S3, S4, Note 2, Note 8 e Note 10.1
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Approccio Tradizionale Business Service Management
Business Service Management
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Business Service Management
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Business Service Management
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Business Service Management
Impatto sul business priorità
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Integrazione Incident Management
FaultValutazione impatto sul
BusinessPriorità
IncidentHelpDesk
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IT360 - Business Service View
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Root Cause Analysis
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IT360 - Reporting
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Console iPad
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