Download - LARGE POWER USERS GUIDE - UMEME
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 1
LARGE POWERUSERS GUIDE
2020
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Who We Are
Uganda’s main electricity distribution company, listed on the Uganda Securities Exchange and cross listed on the Nairobi Securities Exchange. We operate a 20 year electricity distribution concession from the Government of Uganda. Following reforms in 1999, Uganda adopted a single buyer electricity sector model, where Uganda Electricity Transmission Company Limited (UETCL) is the System Operator, responsible for purchasing electricity from all Independent Power Producers, import and export of electricity. UETCL is our sole supplier.
As a distributor, we supply electricity to customers, involving operation, maintenance and upgrade of power infrastructure, electricity retail and provision of related services. The Electricity Regulatory Authority are responsible for sector regulation, with their mandate including setting operating standards and appropriate end user tariffs.
Powering communities, business and industry for a prosperous
Uganda
OurVision
To supply our customers with safe, reliable electricity through an efficient distribution network
and with passionate people, while delivering sustainable
shareholder value.
OurMission
SafetyCustomer Service
IntegrityTeamworkInnovation
OurValues
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Small and Medium IndustrialSupplied at 415V with maximum demand up to 500kVA
Large IndustrialSupplied at 11kV or 33kV with maximum demand of 1500kVA
Extra Large IndustrialSupplied at 11kV or 33kV with average demand exceeding 1500kVA (dealing in Manufacturing)
Who are Large Power Users? (LPUs)
Where to Apply
Uganda Investment Authority One Stop Centre (OSC) – Umeme Office
These are categorised as below:
**The electricity network operates at a frequency of 50Hz
Call or Whatsapp us through 0313360050 for more details
Prospective customers should apply through the nearest Umeme Service Centre during the planning stages of the construction. The manager will organize a site visit within 3 working days and assess network capacity to support the intended business.
The full list of service centres is on Page 10.
OSC is located at Twed Plaza along Lumumba Avenue in Uganda Investment Authority Office. It was established to enable the local and foreign investors access the services to start up a business. Among the offices/agencies found at OSC is Umeme. Together with the area Umeme offices, the OSC forecasts the load requirements in Industrial parks and liaises with the Engineering teams across the energy sector chain to bridge the network gaps.
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What are Wayleaves?
Requirements for a Connection
Our Standard Charges for a Connection
Procedure
Rights of way acquired by persons/entities who have applied for supply, provision and installation and maintenance of equipment necessary to supply electricity to their premises.
Where a site visit reveals the need for wayleaves, the applicant will be notified in writing. In response, the applicant must provide proof that wayleaves were acquired in writing from affected property owners before a connection can be effected.
Umeme will support the applicant with useful technical advice to aid this process.
Prospective customers should notify their local Umeme Service Centre Manager during planning stages. The Service Centre Manager will organise a site visit within 3 working days and assess network capacity to support the intended business. Following the outcome of the site assessment, the Customer will be advised on the next steps by the Service Centre Manager. An application for electricity by the customer should be addressed to the Service Centre Manager, with a copy sent to the Regional Manager.
All payments can be made through the following Banks. Do not make direct payments to any of our staff or contractors.
Item Amount
Inspection Fees Small Industrial 88,500
Medium & Large Industrial 118,000
Security Deposit Small Industrial 200,000
Medium Industrial 1,000,000
Large Industrial 2,000,000
Cost of Works (incl Labour and Transport)
Varies depending on material requirements.
Type of Connection RequirementsSmall Industrial • Certificate of Completion of Internal Wiring
• Copy of Certificate of Incorporation (Companies).
• Customer identification documents (National ID).
Medium Industrial Copy of Proof of Ownership or Tenancy (deeds or tenancy agreement)
High Industrial Duly filled wayleaves consent form (where applicable)
**Customer can visit any of our service centers to obtain more information or visit our web site.
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Our Partner Banks:
Our Commitment to YouWe promise to effect new connections without unnecessary delays to the following timelines:
**An invoice will be valid for 30 days from issuance
Site Visit - 3 days
Detailed Survey and Drawings (If applicable)
- 5 Days
Quotation - 1 Day
Invoice - 1 Day
Construction and Commissioning - 15 Days
Standard Chartered, Bank Of Africa, KCB, DFCU Bank, Citi Bank, Housing Finance Bank, Stanbic Bank, Equity Bank, Post Bank, Diamond Trust Bank, Orient Bank, United Bank for Africa, Finance Trust Bank, Absa Bank, Centenary Bank and Bank Of Baroda, NC Bank
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*Forms can also be obtained from district offices. Please visit link for details https://www.umeme.co.ug/help/faqs
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Download the AMR Web Access Agreement Form from our website.
Fill in the form and submit it to the Umeme district office which covers your area.
Your request will be reviewed by the district supervisor and if approved, you will be contacted with your login details.
Log into the Online AMR System and access your consumption data and load profiles.
The Automated Meter Reading (AMR) is a technology of remote collection of energy consumption and other meter data to a central location for billing, troubleshooting, and further analysis aimed at improving on the service delivery to its Large Power Users
Automated Meter Reading (AMR) for Large Power Users
Web Access
You can view your consumption and load profile data over the internet. Below are the steps through which you can obtain login details.
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Energy Rebate Framework
As a customer, you could invest in power line extension undertaken as part of
customer connection installations and get compensated for it through Energy Rebates.
The Energy Rebate Framework is an initiative introduced by the Electricity Regulatory Authority to reimburse customers for approved investments in line extensions
undertaken as part of customer connection installations. the compensation is undertaken by the licensees (in this case Umeme) over time through offsets of monthly energy billed.
Who is eligible for Energy Rebate?
Industrial customers; • With maximum demand above 500KVA• Located in an industrial park /any other location approved by ERA• Constructing a network in an area that can connect 10 potential customers within one year of commissioning• Minimum length of network should be 500Metres
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Declining Block Tariff
What is a Declining Block Tariff?
Electricity Regulatory Authority (ERA) has introduced a declining block tariff, which will give opportunity to industrialist customers to enjoy discounted power rates after achieving a defined threshold consumption. Threshold consumption will be set for each customer and any units consumed above the threshold will be charged lower rates.
Who Qualifies?
Declining block tariff will initially be for the industrial customers billing on codes 30 and 40 i.e. Large and Extra-Large Industrial customers. How will the Declining Block Tariff work?
Industrialists will be allocated individual threshold for electricity consumption and when they hit the target, electricity consumed after the threshold will be sold at discounted rates. As an example, a manufacturer that normally consumes 1,000 units, is given a target to consume 1,200 units and instead consumes 1,300 units. The targeted 1200 units would be charged at normal tariff rates (Block 1 Rates) while the additional consumption (100 units) would be charged lower tariff rates (Block 2 Rates).
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Install appropriate medium voltage and low voltage protection to prevent faults from destabilising a large portion of the network.
Install correctly sized reactive compensation equipment or capacitor banks to help maintain a good voltage profile at the supply point.
Ensure a proper earthing systems independent and separate to prevent power quality disturbances
The customer’s
role in ensuring a stable network
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WEST
Bushenyi Service Centre,Ishaka, opposite BasajjaPolice Station
Fort Portal Service Centre,Plot 7, Rukiidi (111) Street
Hoima Service Centre,Plot 10, Main Street
Kabale Service Centre,Plot 127, Kabale Road
Kasese Service Centre,Plot 39 Block 425, MargaritaRoad
Masaka Service Centre,Plot 30, Kampala-Masaka Road
Mbarara Service Centre,Plot 19, High Street
Mityana Service Centre,Plot 39, Mityana Road
Rukungiri Service Centre,Republic Road Zone
Kisoro Service Centre,Mutanda Road
Mubende Service CentreBus Park Road
Ibanda Service Centre,High Street, Plot No. 343,KazRutHouse
Lyantonde Service Centre,Kyamera Road, Plot 506,Lyantonde
Ntungamo Service Centre,Old Kabale-Mbarara Road,Ntungamo Town, Plot 87
EAST
Iganga Service Centre,Plot 109, Old Market Street
Jinja Service Centre,Plot 14/16, Oboja Road
Kamuli Service Centre,Plot 1-2 Katalo Road
Mbale Service Centre,Plot 42, Cathedral Avenue
Mukono Service Centre,Plot 98-102, Kampala Road
Soroti Service Centre,Soroti Avenue
Tororo Service Centre,1a & 1b Bazaar Street
Kayunga Service Centre,Hospital Lane
Lugazi Service Centre,Ntenga Road
Paliisa Service Centre,Outa road, YNM Building
Sironko Service Centre,Plot 1, Buwalasi View Road,Sironko Town Council
NORTH
Gulu Service Centre,Plot 28 Gulu Street
Kitgum Service Centre,Janan Luwum Road
Lira Service Centre,Plot 1 Maruzi Road
Masindi Service Centre,Masindi Port Road
CENTRAL
Bombo Service Centre,Plot 12, Kalangala Road, Bombo
Kabalagala Service Centre,Tirupati Mall, Ggaba Road,Nsambya
Kampala Metro Service Centre,Plot 5, Pilkington Road
Kasana Service Centre,Kaludo Complex, Kasana Town
Kitintale Service Centre,Plot 243, Luzira-Kitintale
Kireka Service Centre,Lico Holdings Building, Plot 103
Entebbe Service Centre,Plot 26, Kampala Road
Magyigye Service Centre,Zirobwe Road, Magigye Town
Najjanankumbi Service Centre,2nd Floor, Freedom City Mall,Namasuba, Entebbe Road
Nakulabye Service Centre,Nakulabye Plaza, Kibuga, Mengo
Nateete Service Centre,Gamba Plaza, Nalukolongo,Nateete
Ntinda Service Centre,Plot 31, Ntinda Complex
Naalya Service Centre,Quality Shopping Mall, 1st Floor
Wandegeya Service Centre,Plot 1064 & 956, Bombo Road
Wabigalo Service Centre,Nakasongola road, WabigaloTrading Center
Kiboga Service Centre,Kiboga Town, Wamala Road,Plot 506
OUR SERVICE CENTRES
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Say no to briberyNo sta� / contractor is allowed to
receive money directly on behalf of Umeme.
Call 0312 360777 if solicited
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Report all electricity emergencies through our
contact channels.
Stay Alert,Stay Safe,Save Lives.
Contact us on the LPU hotline 0313360050 for all inquires
For escalations, contact:The Head of Customer Experience at [email protected]
Or The Managing Director at [email protected]