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© Steve Dorfman • Driven to Excel, Inc.
Leadership & Modern Communication
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© Steve Dorfman • Driven to Excel, Inc.
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© Steve Dorfman • Driven to Excel, Inc.
Preferred method ofbusiness communication?
Why?
• Groups of 4 • 4 minutes
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© Steve Dorfman • Driven to Excel, Inc.
• “Outside the box”
• “To the next level”
• “We take you from you are to where you want to be”
• “We’re a full-service firm”
• “We always give 110%”
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© Steve Dorfman • Driven to Excel, Inc.
I’m sure you know that…(we can’t do that)
As you might imagine…(we’re able to honor ourpricing for 30 days)
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© Steve Dorfman • Driven to Excel, Inc.
To be honest with you…
Candidly…
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© Steve Dorfman • Driven to Excel, Inc.
I disagree; you’re wrong.
One could argue that…
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© Steve Dorfman • Driven to Excel, Inc.
What were you looking for, in…
What’s the #1 thing you demandor want most out of __________?
Consulting / Selling
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© Steve Dorfman • Driven to Excel, Inc.
What do you mean?
How do you mean?
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© Steve Dorfman • Driven to Excel, Inc.
Leader: Lead Thyself
“During my workday, I’m most distracted by: _______________.”
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© Steve Dorfman • Driven to Excel, Inc.
I didn’t invite him to the YPLG
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© Steve Dorfman • Driven to Excel, Inc.
I didn’t invite him to the YPLG
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I didn’t invite him to the YPLG
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© Steve Dorfman • Driven to Excel, Inc.
I didn’t invite him to the YPLG
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© Steve Dorfman • Driven to Excel, Inc.
I didn’t invite him to the YPLG
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© Steve Dorfman • Driven to Excel, Inc.
I didn’t invite him to the YPLG
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© Steve Dorfman • Driven to Excel, Inc.
I didn’t invite him to the YPLG
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© Steve Dorfman • Driven to Excel, Inc.
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© Steve Dorfman • Driven to Excel, Inc.
Paris in thethe Spring
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© Steve Dorfman • Driven to Excel, Inc.
Free Tool:
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© Steve Dorfman • Driven to Excel, Inc.
1. Discuss a time when:• Something was miscommunicated; misinterpreted• Was it eventually resolved? If yes, how?
- Or -2. Discuss a time when:• Technology may have gotten in the way
of effectively communicating
• Groups of 4 • 4 - 5 minutes
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© Steve Dorfman • Driven to Excel, Inc.
As of January 2014:• 58% of American adults have a smartphone• 42% of American adults own a tablet
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© Steve Dorfman • Driven to Excel, Inc.
Nothing hidden, being truthful and honest, doing complete work, working from an empowering context, and doing very well what you do, doing it as it was meant to be done or better, and without cutting corners.
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© Steve Dorfman • Driven to Excel, Inc.
In other words, HONORING ONE’S WORD:Doing what you know to do, doing what you said you would do and on time, doing what others would expect you to do even if you haven’t said you would do it, and saying when you are not doing this as soon as you realize you won’t be doing it or won’t be doing it on time.
Landmark Education
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• Sherry Turkle: Connected, but alone? • Jerry Seinfeld on Modern Communication• Impeccable E-mailing Quick Tips (Top 30)• Integrity Definition (Landmark Education)• No Phone Zone Pledge (PDF)
DrivenToExcel.com/ModernCommunication
© Steve Dorfman • Driven to Excel, Inc.
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DAILY TIPS: 3 Ways to Sign Up Now
Steve Dorfman, Customer Experience Officer
1. Text:
3. Scan:
2.Type:
conta.cc
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