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CHAPTER 10
LEADING PEOPLE
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CHAPTER OVERVIEW
The Importance of Leadership
Leadership Traits and Sources of Power
Leader Behavior
Choosing a Leadership Style
Conclusion
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LEADER BEHAVIOR
Leadership behavior in the work place towards subordinates Authoritarian VS Participative
AUTHORITARIAN PARTICIPATIVE
Uses of leaders power to enforce
obedience, to control, to commandand to make decision
Involves both leader and follower in
a process of joint decision making
Better for subordinates to listen tothe leaders instruction
Superior ask for subordinatesparticipation in sharing opinions
More concern about the productionand profit
Usually due to situation which needto concern on subordinates
Ex: cut cost and portion of the foodsproduction
Ex: Manager let banquet captain tohandle events with their own skills
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Advantages and Disadvantages
Type ofLeadership
Advantages Disadvantages
Authoritarian Manager with authoritarian can show the
image as a leader
Can avoid for too many works thatpostponed
Fast job and cut time
Easiest and most natural leadership stylefor managers
No chance and space for employees toshare knowledge and opinion
Managers will only talk to employeeswhen they make mistake
Create an environment of fear andresentment
Leading to high turnover
Participative Can do variety of job at the same time
Lead to greater creativity and result to more
effective tasks
Managers expect their employees easily
understand their job description
More mutual respect and communication
between superior and subordinate
Need more time to solve the problem occur
Information/ strategy shared to employees
will be risk
Less effective with unskilled/ lack of
knowledge employees
Some employees will not follow the
procedures, as long as the job can be done
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Factors Affecting Leadership Style
The personality of the follower
Dependent employees respond more to authoritarian
Employees who are lack of knowledge and skills(authoritarian)
Independence employees refer to participative style
Employees with ability communication skills (participative)
The nature of the tasks
Managers who want to achieve high profit during peakseason tend to use authoritarian
Participative more effective for a common sense task
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GMs LeadershipBehavior
GMs are more concern on profit and achievement
Concern with the ins and outs of the hotel
Must respond clearly in the authoritarian and participativeleadership
Most GMs tend to be more autocratic rather than democratic
Decision-making process need to work with subordinates Usually during complex problems in the management
GMs are straightforward towards employees terminatethem directly if they cannot perform
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Consideration and Initiating
Consideration: concern more towards people/employee
Initiating: concern on task and production
The management grid model:
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GMs Leadership: Task VS People
GMs must play role in controlling profit and employeewelfare
Most GMs will concern more on initiating structure
GMs want to achieve high performance and expect
everything to be perfect Too higher expectation will lead to pressure and stressful
environment
Most successful GMs will concern more towards people whoworked for them
GMs are less interesting on consideration
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LEADERSHIP STYLE
Leader need to be flexible.
Cannot always be effective by being participative orauthoritarian or any consideration is best under allcircumstances.
Knowing when to behave in certain way and alter theleadership style is important.
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When one person (A) exerts influence overanother (B) its sometimes difficult to determine ifits As behavior that causes B to act in a certain
way or just the opposite (that is, Bs behaviorcauses A to act in a certain way).
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CHOOSING A LEADERSHIP STYLE
4 important aspects of leadership behavior by Hershey andBlanchard:
Job maturity The skill, training and experience a followerbrings to a job.
Psychological maturityA followers self-confidence andself-image.
Immature followerWould be inexperienced, untrained,and possess little self-confidence.
Mature follower Highly skilled, well-qualified, possess
considerable self-esteem and confidence.
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Figure 10.3 Leader Behavior & Follower Maturity.
Follower Maturity
Initiating structure High Moderate LowLeader
BehaviorConsideration Low High Low
Low Moderate High
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How General Manager Acts
Experience subordinate Experience subordinate
Subordinate do their job
Gives a lot of freedom
Let the subordinates with themanager
Coached and trained
Balance between hands-on and
hands-off
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Leadership Style
Leadership Behavior Leadership Style
A-I and A-II Autocratic decisions.
C-I and C-II Consultative decision making.
G-II Democratic or group decisionmaking.
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GMs Decision Making
GMs can make and authoritarian or othersparticipations.
They make decision based on the situation andseemed to alter their behavior according to thesituation.
GMs also must allow some decision to be makedifferently for better acceptance and commitmentamong the subordinates.
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CONCLUSION
Person can be a manager but not a leader.
Sometimes people deliver their job or their behavior without
leadership Leadership is a process of getting the willing cooperation of
employee to perform better with organizational goal.
Leadership style is very important in decision makingprocess.