Leading Up, Down, & All
Around
Objectives• Appreciate the importance of influence
in leadership.• ID key principles of 360 degree leadership.• Understand and ID ways of investing in
relationship chemistry.• Practice communicating with clarity.• Value the importance and skill of engaging
in crucial conversations.• Engage in knowledge & skill development in
communicating up, down and all around.
Page 7-3
Chart Your Organization
Board
President/CEO
VP Admin
VP Acad
VP SA EX Dir
Exec Svcs
DEAN DEAN DEAN DIRECTOR
DEAN
Council
Assoc Dean
Prog Chair
Dept Chair
Prog Coord
Dep Director
Page 7-4
Being a 360° Leader
Leading From the Middle
• Myth #1: The Position Myth• Myth #2: The Destination Myth• Myth #3: The Influence Myth• Myth #4: The Inexperience Myth• Myth #5: The Freedom Myth• Myth #6: The Potential Myth• Myth #7: The All-or-Nothing Myth
Page 7-6
The Challenges 360° Leaders Face
1. The Tension Challenge2. The Frustration Challenge3. The Multi-Hat Challenge4. The Ego Challenge5. The Fulfillment Challenge6. The Vision Challenge7. The Influence Challenge
Page 7-7
The Multi-Hat Challenge
The Multi-Hat Challenge (cont’d)
How to Handle the Multi-Hat Challenge
• The Hat Sets the Context • Don’t Use One Hat to
Accomplish a Task Required for Another Hat
• When You Change Hats, Don’t Change Your Personality
• Don’t Neglect Any Hat You Are Responsible to Wear
• Remain Flexible
Page 7-10
Leading Up, Down, & All Around: Being a 360° Leader
Page 7-11
Five Levels of Leadership
Page 7-12
Leading Up
Summarize leading up challenges• How far up do you reach?
• What kind of response have you been getting?
• What mechanisms support or facilitate your ability to lead up?
• What obstacles restrict leading up?
• If you could change just one thing to facilitate leading up, what would that be?
The Principles 360° Leaders Need to Lead Up
• Lead yourself exceptionally well.• Lighten your leader’s load.• Be willing to do what others won’t.• Do more than manage—lead!• Invest in relational chemistry.• Be prepared every time you take your
leader’s time.• Know when to push and when to back
off.• Become a go-to player.• Be better tomorrow than you are today.
Page 7-16
Key Principles of Managing & Leading Up1. Manage yourself exceptionally
well.2. Know your leader exceptionally
well.3. Lighten your leader’s load.4. Invest in relational chemistry.5. Be prepared (10X).6. Step into the breach when you
leader’s leadership is waning.7. Speak truth to power.
Page 7-17
Manage/Know Yourself• What is your DiSC/Indra Style?
• Your leader’s DiSC/Indra style?
• What are your preferences for Control or Affiliation? Leader?
• What are your strengths? Leader?
• Can you manage your leader’s talents? How?
Page 7-18
Leading Up
or Kissing Up
Investing in Relationships
Brainstorm ways to invest in
Relationship Chemistry with
your leader?
Page 7-19
Your Stump Speech
• This is where we’re going.• This is why we’re going
there.• This is who is going with us.• This is how we’re going to
get there.
Page 7-20
• Who do we serve? • What is our core
strength? • What is our core score? • What actions can we
take today?
Great Leaders
Page 7-21/22
THREE CIRCLES OF THE HEDGEHOG CONCEPT
WHAT YOU ARE DEEPLY PASSIONATE ABOUT
WHAT YOU CAN BE THE BEST IN THE WORLD AT WHAT DRIVES YOUR
ECONOMIC ENGINE
The Hedgehog Concept
Crucial Conversations• Remember the fundamentals of
good communication.– 97% of communication non verbal!
• Be in the right place cognitively.
• Practice the 5 Rs if conflict in play.
• PLAN, PRACTICE, PREPARE!!!
Speaking Truth to Power
• Advocate your position clearly and succinctly.
• Illustrate your position by sharing the thinking behind it.
• Publicly test your views and invite and encourage others to do so as well prior to leading up.
• Inquire into the views of others and actively explore their thinking.
Page 7-24
Speaking Truth to Power: Opening Statement
• Name the issue.• Select a specific example. • Describe your passions.• Clarify what is at stake.• Identify the contributions. • Indicate your wishes. • Invite your leader to respond.
You have sixty seconds to do it all.
Page 7-25
Leading DownPractices Commitments
Challenge the Process Search out challenging opportunitiesExperiment, take risks!
Inspire a shared vision Envision and uplifting futureEnlist others
Enable others to act Foster collaborationStrengthen people by empowerment
Model the Way Set the exampleAchieve small wins
Encourage the heart Recognize individual contributionsCelebrate!
Page 7-28
The Principles 360° Leaders Need to Lead Down
• Walk slowly through the halls.• See everyone as a “10.”• Develop each team member as a
person.• Place people in their strength zones.• Model the behavior your desire.• Transfer the vision.• Reward the results.
—John C. Maxwell
Page 7-29
Key Principles of Managing & Leading Down
• Connect and communicate.• See everyone as a “10.”• Develop each team member as a
person.• Place people in their strength
zones.• Model the behavior your desire.• Inspire and focus the vision.• Encourage, recognize, and reward.
Page 7-30
How Full Is Your Bucket?
Donald O. Clifton
Tom Rath
Fast Facts From How Full Is Your Bucket?• The number-one reason people leave
their jobs: They don't feel appreciated.• 65% of Americans received no
recognition in the workplace last year.• A study found that negative employees
can scare off every customer they speak with—for good.
• 9 out of 10 people say they are more productive when they're around positive people.
• The magic ratio: 5 positive interactions for every 1 negative interaction.
Page 7-32
Leading Across• Do you lead across now? How?
• How much of your time (%) is spent leading across?
• What hurts/helps your ability to lead across?
• If you could, what one thing would you change to facilitate your ability to lead across?
The Principles 360° Leaders Need to Lead Across
• Understand, practice, and complete the leadership loop.
• Put completing fellow leaders ahead of competing with them.
• Be a friend.• Avoid office politics.• Expand your circle of
acquaintances.• Let the best idea win.• Don’t pretend you’re perfect.
Page 7-41
The Leadership Loop
Page 7-42
CompetingScarcity mind-set
Me first
Destroys trust
Thinks win-lose
Single thinking(my good ideas)
Excluding others
CompletingAbundance mind-set
Organization first
Develops trust
Thinks win-win
Shared thinking(our great ideas)
Including others
Competing vs Completing
Page 7-43
The Magic 7 for Leading• Leading Up
• Leading Down
• Leading All Around
Page 7-45
The Value of 360° Leaders• A leadership team is more
effective than just one leader.• Leaders are needed at every level
of the organization.• Leading successfully at one level
is a qualifier for leading at the next level.
• Good leaders in the middle make better leaders at the top.
• 360° leaders possess qualities every organization needs.
Page 7-46
Reflection