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Communicating in hierarchiesLecture 2.2
University of Alberta
ALES 204
Nancy Bray
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Lecture Outline
1.Organizations and hierarchy
2.Communicating in hierarchies
3.Hierarchies and the digital age
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1. Organizations and hierarchy
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What is a hierarchy?
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5Source: Wikipedia
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777
Why hierarchies?
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Disadvantages
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2. Communicating in hierarchies
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Structure of communication
YouYouCo-worker 1Co-worker 1 Co-worker 2Co-worker 2
BossBoss
Subordinate 1Subordinate 1 Subordinate 2Subordinate 2
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Upward communication
YouYou
BossBoss
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Lateral communication
YouYouCo-worker 1Co-worker 1 Co-worker 2Co-worker 2
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Downward communication
YouYou
Subordinate 1Subordinate 1 Subordinate 2Subordinate 2
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Overall tone
Upward
Lateral
Downward
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Forms of address
Upward
Lateral
Downward
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Requests
Upward
Lateral
Downward
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From the outside in
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3. Hierarchies and the digital age
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Other forms of organization
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Matrix
Flat
Network
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Matrix
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Flat
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NetworksThe Internet hates hierarchy
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Powershop
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John Maeda: How art, technology and design inform creative leaders
Maeda is President of Rhode Island School of Design
From 13:23
http://www.ted.com/talks/john_maeda_how_art_technology_and_design_inform_creative_leaders.html
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Take away
Types of communication in a hierarchy
Change your communication style to suit the hierarchy
Beware of networks vs. hierarchy
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Photo Credits
President Obama by Intel Photos on flickr flow by IcK9s [M. H. Stephens] on flickr looking in window by Pink Sherbet Photography on flickr map of the internet by opte project on flickr networks by sjcockell on flickr silos by Michele Massetani on flickr
