Download - Likeability In Business
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Likeability in Business
How social skills make and break careers
© KSW 2009
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People would rather work with someone they like —even if that person is incompetent
Harvard Business Review 2005 Non-profit (NGO) – For profit Large – Small North American – European
Competence – Likeability
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Competent jerk
Loveable fool
Loveable star
Incompetent jerk
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What they found…
Loveable Star
Incompetent Jerk
Competent Jerk
Loveable Fool
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What makes someone likeable?
The ability to “connect” with people Being interested in, and liking others Positive attitude
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Don’t be “shy”—come out and talk
Being shy and being introverted are not the same thing
Be conscious of the messages you might be sending
Social skills can be learned and improved
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Beware of “TMI”
Too much information can make you seem crass, rude and vulgar
Don’t over share and don’t pry
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Share Credit
Make sure team members get credit for their contributions
Be generous with your time and praise Let people know their ideas will be heard
and valued
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Accept Responsibility
Everyone makes mistakes—own up to yours
Don’t waste time trying to shift blame Immediately start looking for
opportunities…
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Show interest in others
Ask questions Use listening
“prompts” Celebrate and
Commiserate
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Build up your Social Skills
Convey confidence and approachability Discover how to read people Practice conversation
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Seek help, support and guidance when you need it
www.karensouthallwatts.com