Litigation Support Solutions in a Managed Services Environment:
Where Do You Start?
R.P. Smith, Manager of Practice Support, Jones Walker LLP
Scott Berger, Director of Discovery Management, Iris Data Services, Inc.
Stephen Dooley, Senior Manager - Electronic Discovery & Litigation Support, Sullivan & Cromwell LLP
Panelists
Agenda
• Introduction
• Jones Walker’s Journey to Managed Services
• Benefits of Managed Services Agreement
• Closing Remarks
• Q & A
Jones Walker’s Journey to Managed Services
• Business Needs Identified• Steps Taken• Formed a Review Committee• Developed list of must-have features• Demo, Demo, Demo!• Scoring of Platforms• Engaged Infrastructure Team• Pricing of required infrastructure• Looked for Alternatives of Hosting In-House
What is a Managed Services Partnership?
• Understanding the firm’s goals• Understanding firm’s culture• Collaborating to define the elements of
the partnership• Defining the stages of a successful
implementation• Outlining the various support systems in
the partnership• Educating & marketing the partnership
throughout the firm• Calendaring ongoing business reviews
Benefits of Managed Services Agreement
Benefits for Provider• Partnership - Alignment• Support model• Increase value that existing personnel are
providing to firm and firm clients• Turnkey solution for firms
Benefits of Managed Services Agreement
Benefits for Law Firm• Security• Cost Savings/Value• Predictability• Supported by eDiscovery
service experts and application veterans
Closing Remarks
Thank You!