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mPAINmPAIN-Mobile Patient Admission -Mobile Patient Admission Information NetworkInformation Network
An m-health initiative by JPN Apex trauma Centre, AIIMSAn m-health initiative by JPN Apex trauma Centre, AIIMS
Dr Deepak AgrawalDr Deepak AgrawalHead, department of ITHead, department of IT
JPN Apex Trauma centre,JPN Apex Trauma centre,AIIMS, New DelhiAIIMS, New Delhi
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BackgroundBackground• There are long waiting lists for
admission in public funded hospitals• For some specialised procedures like
Neurosurgery waiting list currently exceeds 3 years!
• Lack of transparency & accountability in the admission process
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BACKGROUNDBACKGROUND
• In absence of a automated system, there is chaos at the admission counter
• Patients & relatives have to travel daily from long distances till they get admitted
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BACKGROUNDBACKGROUND• Mobile penetration in India exceeds
80%
• Almost every family has access to mobile
• Pilot study at JPNATC shows that all patients could give a mobile number at the time of registration
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INTRODUCTIONINTRODUCTION• Although Call-centres are common in
commercial industries like telecom, the concept has been alien to hospitals.
• Hospitals usually have reception desks which manage general enquiries and appointments.
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INTRODUCTIONINTRODUCTION
• An integrated call-centre on the other hand manages extensive backend administrative chores and services besides providing a host of patient related activities on a common platform.
• JPN Apex Trauma Centre has a mature EMR system making it ideal for case study
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AIMS & OBJECTIVESAIMS & OBJECTIVES
• To streamline the process admission and minimize wait times for patients by using m-health initiatives.
• A secondary objective was to improve transparency and accountability in the admission system
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• Target group:–General public and patients visiting
hospitals
• Geographical reach:–All over India (As patients come from
various states from all over the country to AIIMS)
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M-PAIN- A new module M-PAIN- A new module developed at JPTAC, AIIMSdeveloped at JPTAC, AIIMS
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Features of m-PAINFeatures of m-PAIN• Accessible over
Intranet & Internet
• Fully integrated to dedicated Call-Centre (+91-11- 4040-1010)
• Integrated with SMS gateway
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Home page- mPAINHome page- mPAIN
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Home page- mPAINHome page- mPAIN
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Patient details are automatically Patient details are automatically pulled from the existing databasepulled from the existing database
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Date for admission is automatically given by Date for admission is automatically given by the system based on a especially developed the system based on a especially developed
algorithmalgorithm
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mPAIN- Call Centre mPAIN- Call Centre IntegrationIntegration
• The call-centre phones up the patients within a week to check for completion of formalities & sending sms updates
• The call centre updates the information on the web application
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mPAINmPAIN• The system
automatically displays the patients in queue based on the number of empty beds
• SMS & voice call is made to successful patients
• SMS is sent to unsuccessful patients
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TECHNICAL OVERVIEWTECHNICAL OVERVIEW• Hardware
–HP proliant rack mounted servers
• Software–PHP,AJAX, .net, Javasript, Perl for
connection
• Platform–Linux OS; Windows
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AchievementsAchievements• Patients no longer have to queue up
daily for admission• The system has resulted in markedly
enhanced convenience & comfort for patients & relatives
• Increased transparency & accountability in the system
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USPUSP
• Independent of make of mobile phone!!–SMS & voice call based
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INTERACTIVITYINTERACTIVITY• Fully functional call centre with all
applications integrated and real time availability.
• Even illiterate people can interact, get appointments, discuss their problems and have their questions sent (by email) to concerned doctors without any technological barrier
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Sustainability & ScalabilitySustainability & Scalability• The total expenditure is presently
around Rs 1 lakh/ month (including a nine seater call centre)
• The width and breadth of the initiative is immense. One tele-centre can cover multiple hospitals, or at state level and even at national level
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Vision for mobile technology Vision for mobile technology in Indiain India
• Our vision is to have mobiles as enabling devices for the empowerment of society so that appropriate information is available without end-user technological barriers to the masses.
• For this, a back end call centre which collates all data, integrates with mobile application and acts as an ‘human middleware’ to the masses is essential.
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THANK YOUTHANK YOU