Download - Making Every Contact Count: Making Every Early Contact Count Too: Housing Officer Pilot Training
Making Every Contact Count:
Making Every Early Contact Count
Too: Housing Officer Pilot Training
Project aims• To develop a face-to-face half-day MECC training for
housing officers
• To understand the specific needs of this group and whether we need to tailor what was currently available (e.g. e-learning)
• To consider how we can engage staff from the onset
The Training
Information PracticeWhy include US?How can WE
make it work for US?
Background to MECC
Healthy Behaviours
Sign-posting
Chat 4 Change
Our approach• Established individual and team needs via a questionnaire• Developed a half day interactive training package presented
in PowerPoint slides, practical activities and role-plays.• Included key components:
1) Why we were asking for their help – importance of MECC to all and their key involvement2) Theory – What is MECC, what are the health priorities & basic information?3) Practice – How do I build my confidence/start the conversation?4) Team approach to integrating MECC - Problem solving
Making the case for their involvement
Chris
• Started smoking at 15
• Always enjoyed a drink, now drinks daily, throughout the day
Housing officers provide brief advice
Early Death
Rings smoking cessation
Drinking daily , throughout day, smoking more heavily
Symptoms begin GP
Referred for specialist help
Hospitalised
QUITS
SMOKING
Longer Life
A ‘Sliding Doors’ Scenario
NHS cannot tackle this alone
• Housing see people sooner • NHS has to wait for people to come to them• Many don’t access healthcare services –
those who need help most• Housing may have more insight into what to
raise the issue about - understand needs• Can show people the doors into NHS & other
healthcare services
Results
• Evaluated the effectiveness of the training with pre- and post evaluation questionnaires.
Significant increases in:- Knowledge about what MECC is- Knowledge about key health messages- Confidence to raise the issue- Confidence at carrying out MECC- Knowledge about where to signpost
What did we learn?• Encourage ownership of MECC• Staff have ideas about what points within their service might
support MECC activity (e.g. housing assessment forms ask about smoking, could follow up with signposting and other questions)
• Housing officers were interested in the impact of Mental health and whether this could be incorporated into MECC.
• Suggested ‘Making EVERY contact count’ had put them off – chose to say every ‘appropriate contact’.
• Need regular encouragement – newsletters, progress of other teams
• MECC champion in each team