Making sensorinformation and big datauseful for customersNottingham – September 24th
Dr. ing. Bendert de Graaf,Manager Operations Office Laboratory
IntroductionVitens in numbers:• Customers: 5,4 million• Connections: 2,4 million• Production locations: 97• Production: 330.000.000 m3• Distribution network: 48.000 km• Employees: 1400
Drinking water | Laboratory
Laboratory• Automated• 350.000 samples per year• 675.000 analyses per year
Black box?
• Water quality: too late• Leakage: reactive• Energy: suboptimal• Customer comm.: reactive
• Water quality: real-time• Leakage: real-time• Energy: optimal• Customer comm.: Proactief
The need for
intelligent water supply
Vitens Innovation Playground
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Energyreduction
ICTData
Real-Time Water Quality
Real-time W
Q
ICTData
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Energyreduction
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Leak detection and localization
Real-time W
QEnergyreduction
ICTData
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CWV dashboardPhonecalls
Easter Monday 10:45 AM
Time Lapse - Leak
All incoming calls
AnsweredBounced
Real-time social media
Special and Vulnerable customers
Real-time dashboard
Water distribution control roomCustomer service
Service Engineers
Phone call
Tweet
WQ sensor
DBM leakage monitor
Serious Gaming
Customer focussed processEvents like pipe burst or WQ issue
Immediate data dumpof customer mail/cellphone numbers in thisspecific area code
Inform customer by mail,sms and social mediaabout the event beforehe is trying to contact thecall centre
90% reductioncapacity call centreand increase ofcustomer satisfaction
In conclusion
More Informationhttp://sw4eu.com/
Vitens Innovation Playground
• 100.000 households• 2270 km network (5%)• 750 km2• 6 DMA’s• 106 Sensors added:
• 23 Flow• 23 Pressure• 15 Conductivity• 45 Eventlab
Vitens Strategy 2015-2017Two Strategic company goals:
1. Customer Excellence2. Sustainable use of sources and assets
Nine strategic programs:Customer Excellence1. Proactive customer communication2. Genuine customer focus3. Our company DNA (craftsmanship , groundbreaking, customer focus)4. Increase attractiveness VitensSustainable use of sources and assets5. Continuity in process automation6. Effective asset management7. Future infrastructure: from labour to data driven8. Increase water authority position9. Control our natural sources
Energy Reduction
Energyreduction
ICTData
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Pressure management
Current situation (nul):- Pressure measurement
directly after pump
Experimental setup:- Pressure measurement
at customer
Dynamic pressure management
Druk sturing Serie 1 Serie 2 Serie 3 Gemiddeld Percentage
energie
Munnekeburen kWh/m3 kWh/m3 kWh/m3 kWh/m3 verlaging
0-meting 0,324 0,320 0,321 0,322
Proef 0,298 0,294 0,294 0,295 8,3 %
1% = ~ €170.000
Explanation:
18:4420:3320:1718:49
1:20
16 November
20:2122:41
12:30
15:08Power Outage‘Colored water’:problems starting updecoloration
‘Uncolored water’:decoloration started‘Uncolored water’:decoloration started‘Colored water’:problems starting updecoloration
‘Uncolored water’:decoloration started‘Colored water’ hasarrived‘Colored water’ hasarrived‘Uncolored water’ hasarrived15:44‘Uncolored water’ hasarrived2:05‘Uncolored water’ hasarrived
6:37
3:00
‘Uncolored water’ hasarrived‘Uncolored water’ hasarrived
17 November18 November
Hours faster1. Gorredijk: 4,5 hours faster2. Oosterwolde-Drachten: 2 hours faster3. Drachten: 3 hours faster4. Oosterwolde-Drachten: 8 hours faster5. Gorredijk: 4 hours faster
11 22 33
5544
MicrobiologyTraditional culturing method (1-5 days)
• Total plate count• E. coli• Enterococcus• Aeromonas• Legionella
Confirmation with PCR/MaldiTOF (few hours)
Drinking water | Strategy
Strategy
Number of tests performed at theLaboratory
• Inorganic : 77 tests• Organic : > 500 target components
: LC and GC screening methods• Microbiology : 17 tests (microbiology, confirmed
with QPCR and MALDI-TOF)
What’s next with WQ in SW4EU?
• Install ~40 more Eventlab sensors• Install ~10-15 S::Can I::Scan sensors• Install ~10-15 Intellitect sensors• Test, validate and use in the VIP the Bactiline sensor• Change the WQ in the VIP• Perform PCA analyses