Largest growth opportunities reported in Mobile Device Management, Managed Print,and Business Continuity

Network ManagementSecurity ManagementServer ManagementSoftware/PatchingStorage ManagementDesktop ManagementEmailEmail

Network ManagementSecurity ManagementServer ManagementSoftware/PatchingStorage ManagementDesktop ManagementEmailEmail

Help DeskDatabase ManagementCustom app devApplication ManagementBusiness Continuity / DRManaged PrintMobile device MgmtMobile device Mgmt

Help DeskDatabase ManagementCustom app devApplication ManagementBusiness Continuity / DRManaged PrintMobile device MgmtMobile device Mgmt

Waiting to see impact of cloud

Focusing on core competencies4 1%

3 1%

Unsure of ROI2 5 %

Lack in-houseexpertise

17%

Protect customer base 61%Increase sales revenue 57%Minimize financial risk 52%Build recurring revenue 52%Service utilization 52%Penetrate new accounts 48%Get to market quickly 42%Control all of offering 40%

92% of customersunderstand Managed Services.

46% of customers report “mature” understanding

In worldwide spending for IT outsourcing

$ 2 5 1B Worldwide business process outsourcing market CAGR growth

+5 .3 %

Managed Service Providers Worldwide3 0 ,0 0 0

Intel announces Wake-on-LANenabling PC’sto be remotelymanaged

Connectwiselaunches on-premises PSA

Autotask launches cloudbased PSA

MSP Allianceformed

Kaseya launchesRMM

N-Able launchesRMM

Microsoft announcesSmall BusinessServer

LevelPlatformslaunchesRMM

MSP Universitystartsclasses

IntelannouncesvPro

MSP Partnerscommunitylaunched

MSPMentorbursts ontothe scene

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Managed services is the practice of

outsourcing day-to-day IT management

responsibilities as a strategic method for

improving operations. This can include

outsourcing Production Support and

lifecycle build/maintenance activities.