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Management for the ModernMTSO
Who Says Transcription Can’t be Innovative?
All information methods and concepts contained in or disclosed by this document isconfidential and proprietary to Multimodal Technologies Inc. By accepting this material
the recipient agrees that this material as well as the information and concepts containedtherein will be held in confidence and will not be reproduced in whole or in part withoutexpress written permission from Multimodal Technologies, Inc. Client use of M*Modal
tools or information (excluding any services or tools provided to the Client that arecovered under a separate written agreement) is subject to the terms of a legal
agreement between the Client and M*Modal.
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Agenda What is transcription and why is it still
relevant? Editing for quality and efficiency The Career-Minded MT Managing for efficiency Transcription Innovation in the World of
Meaningful Use
Company Confidential
What is transcription and why is it stillrelevant? Editing for quality and efficiency The Career-Minded MT Managing for efficiency Transcription Innovation in the World of
Meaningful Use
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What is Transcription?
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Electronic Health Record Universe Two opposing needs Enterprise need for
structured andcoded informationcapture Physician’s practical
need for a fast andeasy method forcreating clinical notes.
Company Confidential4
Two opposing needs Enterprise need for
structured andcoded informationcapture Physician’s practical
need for a fast andeasy method forcreating clinical notes.
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The Current Situation
Direct Data Entry:Structured andencoded information.
Dictation:Fast and easy,expressive.
Company Confidential5
Tedious, manual Time-consuming Documentation lacks
expressiveness of naturallanguage
Transcription can be expensive Longer turn-around times Clinical data lost, documents
neither structured nor encoded.
Direct Data Entry:Structured andencoded information.
Lack of interoperability – within and across organizations
Dictation:Fast and easy,expressive.
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RealityMedical Transcription is competing with –• Front-end speech recognition• EHR – Direct entry
• Front-end speech rec• Templating• Direct data entry
Hospitals are looking for the most cost-effective solution…
Company Confidential
Medical Transcription is competing with –• Front-end speech recognition• EHR – Direct entry
• Front-end speech rec• Templating• Direct data entry
Hospitals are looking for the most cost-effective solution…
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The Competition
“Front-end” speech recognition• Physician self-edit• “Once and done”• Physician behavior modification
• What do I need to say?• How do I need to say it?• For the fewest edits
Company Confidential
“Front-end” speech recognition• Physician self-edit• “Once and done”• Physician behavior modification
• What do I need to say?• How do I need to say it?• For the fewest edits
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The Doctor’s Reality
“The patient experienced paresthesias”“paresthesias”
“paresthesias”“paresthesias”
“spell that”
“the patient experienced numbness”
Company Confidential
“The patient experienced paresthesias”“paresthesias”
“paresthesias”“paresthesias”
“spell that”
“the patient experienced numbness”
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The Doctor’s Reality
Company Confidential9
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Value of Narrative DictationDoesn’t interfere with the doctor’s day• Where and when he wants to do it• Lots of information in a little bit of time• Comprehensive information• Documents intuition and inclination• Physician behavior modification -
None!
Company Confidential
Doesn’t interfere with the doctor’s day• Where and when he wants to do it• Lots of information in a little bit of time• Comprehensive information• Documents intuition and inclination• Physician behavior modification -
None!
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The “Chart Reader”
“…when Dragon Medical was integratedwith the organization’s EHR, emergencydepartment (ED) transcription costs wentfrom $1.4 million per year to zero.2
2 - Shepherd (July 22nd, 2009) Vive La Voice. For the Record. Vol. 21 No. 14 P. 24Company Confidential
“…when Dragon Medical was integratedwith the organization’s EHR, emergencydepartment (ED) transcription costs wentfrom $1.4 million per year to zero.2
2 - Shepherd (July 22nd, 2009) Vive La Voice. For the Record. Vol. 21 No. 14 P. 2411
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The “Scribe”Strategy: Could You Use a Scribe?
Are your patient encounters hampered by incessantcharting and documenting? Perhaps a medical
scribe can help.
By Shirley Grace
http://www.physicianspractice.com/display/article/1462168/1590060
Company Confidential
Strategy: Could You Use a Scribe?
Are your patient encounters hampered by incessantcharting and documenting? Perhaps a medical
scribe can help.
By Shirley Grace
http://www.physicianspractice.com/display/article/1462168/1590060
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The “Scribe” “Rather, they allow the physician with whom they work
to shift his focus off of his tablet PC or paper chart to hispatient. Specifically, a scribe is responsible for:”
Patient histories Transcribing exams and orders Documenting procedures Follow – labs and x-rays Recording discharge information
From a doctor, “the scribes are interpreting the interactionbetween the doctor and patient and making decisionsabout what and how to document…”
Company Confidential
“Rather, they allow the physician with whom they workto shift his focus off of his tablet PC or paper chart to hispatient. Specifically, a scribe is responsible for:”
Patient histories Transcribing exams and orders Documenting procedures Follow – labs and x-rays Recording discharge information
From a doctor, “the scribes are interpreting the interactionbetween the doctor and patient and making decisionsabout what and how to document…”
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The CDI Specialist Evolving role… “More important than coding”
“…pharmacology; knowledge of official medical codingguidelines, CMS, and private payer regulations related tothe Inpatient Prospective Payment System; an ability toanalyze and interpret medical record documentation andformulate appropriate physician queries; and an ability tobenchmark and analyze clinical documentation programperformance.”
Company Confidential
Evolving role… “More important than coding”
“…pharmacology; knowledge of official medical codingguidelines, CMS, and private payer regulations related tothe Inpatient Prospective Payment System; an ability toanalyze and interpret medical record documentation andformulate appropriate physician queries; and an ability tobenchmark and analyze clinical documentation programperformance.”
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Value of Narrative DictationCMS reduction in hospital base rates Clinical Documentation Improvement MS-DRG for coding - reimbursement Specificity requires documentation
ICD-10 POA indicators RAC review
Company Confidential
CMS reduction in hospital base rates Clinical Documentation Improvement MS-DRG for coding - reimbursement Specificity requires documentation
ICD-10 POA indicators RAC review
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Transcription and EditingBackend speech recognition plus MT editing• Efficiencies and cost savings• Cost avoidance• Comprehensive and complete documentation• High adoption by physicians
Company Confidential
Backend speech recognition plus MT editing• Efficiencies and cost savings• Cost avoidance• Comprehensive and complete documentation• High adoption by physicians
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At the end of the day…. $$ Talks….
Can human talent combined withtechnology solve the problem?
Company Confidential17
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Where does that leave us?Is backend speech recognition plus MT editing
the answer?• Efficiencies and cost savings• Cost avoidance• Comprehensive and complete documentation• High adoption by physicians• Pricing opportunities
Yes!
Company Confidential
Is backend speech recognition plus MT editingthe answer?
• Efficiencies and cost savings• Cost avoidance• Comprehensive and complete documentation• High adoption by physicians• Pricing opportunities
Yes!
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Throw away everything you thinkyou know…
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Technology Reality # 1Technology will not compensate for Poor work habits Inefficient management practices Insufficient training Poor quality Illogical pricing practices Unfair MT compensation Weaknesses in the transcription platform
Company Confidential
Technology will not compensate for Poor work habits Inefficient management practices Insufficient training Poor quality Illogical pricing practices Unfair MT compensation Weaknesses in the transcription platform
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Technology Reality # 2Assuming you can use speech recognition to
hire unskilled MTs at lower line rates will Increase head count and expense Decrease quality Increase expenses… Decrease your value proposition
even if “percent productivity increase” betweentyping and editing goes through the ceiling
Company Confidential
Assuming you can use speech recognition tohire unskilled MTs at lower line rates will Increase head count and expense Decrease quality Increase expenses… Decrease your value proposition
even if “percent productivity increase” betweentyping and editing goes through the ceiling
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Technology Reality # 3“Percent productivity gained” is not – The correct metric to use to measure
results of speech recognition. The correct metric to use to determine MT
compensation.
You get paid for increased output, not for ahigh “percent gain” …
Company Confidential
“Percent productivity gained” is not – The correct metric to use to measure
results of speech recognition. The correct metric to use to determine MT
compensation.
You get paid for increased output, not for ahigh “percent gain” …
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Technology Reality # 4The highest producing MTs will see lower
productivity PERCENT gains.BUT - Keeping highest producing typists out of
speech does not benefit you It does not benefit the MT Who does it benefit? Why are most case studies for inhouse
MTs?
Company Confidential
The highest producing MTs will see lowerproductivity PERCENT gains.
BUT - Keeping highest producing typists out of
speech does not benefit you It does not benefit the MT Who does it benefit? Why are most case studies for inhouse
MTs?
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Technology Reality # 5Global workforce do not compare – Productivity for MTs expected to deliver to
the customer to Productivity for MTs expected to send to
QA What benefit is a 200% gain for work – Requiring 3 levels of QA? That results in quality or TAT penalties? That results in lost business?
Company Confidential
Global workforce do not compare – Productivity for MTs expected to deliver to
the customer to Productivity for MTs expected to send to
QA What benefit is a 200% gain for work – Requiring 3 levels of QA? That results in quality or TAT penalties? That results in lost business?
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From a Physician at RSNA..after reviewing draft text produced by
M*Modal’s front-end speech using an un-trained profile…
“this is better than what I’m getting from<unnamed MTSO> MTs…”
If you are not delivering quality, none ofthe other arguments matter.
Company Confidential
..after reviewing draft text produced byM*Modal’s front-end speech using an un-trained profile…
“this is better than what I’m getting from<unnamed MTSO> MTs…”
If you are not delivering quality, none ofthe other arguments matter.
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Technology Reality # 6High productivity means nothing if utilization
(how much of your total volume you areediting) is low
Where is the “sweet spot”?
Company Confidential
High productivity means nothing if utilization(how much of your total volume you areediting) is low
Where is the “sweet spot”?
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Technology Reality # 7
Don’t lose your best MTs! Without them, you’re just a commodity
Company Confidential27
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Commoditization“I’ll do the same thing cheaper” vs“I’ll add value to your documentation”
Given a choice, would you pay more toone electric company than to another? Who cares about the electric company as
long as the lights are on? You all know which companies(y) will
survive if you all become the electriccompany.
Company Confidential
“I’ll do the same thing cheaper” vs“I’ll add value to your documentation”
Given a choice, would you pay more toone electric company than to another? Who cares about the electric company as
long as the lights are on? You all know which companies(y) will
survive if you all become the electriccompany.
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Technology Reality # 8Speech recognition will never be perfect.
Never. No matter how well “the engine learns”
and how many times MTs make everycorrection If speech recognition could be perfect,
there would be no more medicaltranscription
Company Confidential
Speech recognition will never be perfect.Never. No matter how well “the engine learns”
and how many times MTs make everycorrection If speech recognition could be perfect,
there would be no more medicaltranscription
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Technology Reality # 9It is incorrect to measure effectiveness of
speech recognition by using a “wordaccuracy” score. A draft that is 100% word accurate can
require a lot of editing! Ask any MT –
“Would you feel comfortable delivering a100% verbatim accurate document?”
Company Confidential
It is incorrect to measure effectiveness ofspeech recognition by using a “wordaccuracy” score. A draft that is 100% word accurate can
require a lot of editing! Ask any MT –
“Would you feel comfortable delivering a100% verbatim accurate document?”
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Technology Reality # 10Errors in final documents are not the result
of speech recognition! These are MT errors. Addressing quality problems by removing
work from speech recognition is silly! If an MT typing from scratch produces
errors, do you remove the work fromtranscription?
Company Confidential
Errors in final documents are not the resultof speech recognition! These are MT errors. Addressing quality problems by removing
work from speech recognition is silly! If an MT typing from scratch produces
errors, do you remove the work fromtranscription?
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Technology Reality # 11Willingness to fulfill every individual
preference for format and style is not adifferentiation point! If your value proposition is providing
custom formats, you will customers to thenext company to offer the same at a lowerprice. Anyone can manipulate document format. Not everyone understands how to deliver
valuable documentation.
Company Confidential
Willingness to fulfill every individualpreference for format and style is not adifferentiation point! If your value proposition is providing
custom formats, you will customers to thenext company to offer the same at a lowerprice. Anyone can manipulate document format. Not everyone understands how to deliver
valuable documentation.
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Technology Reality # 12You will not see the same results when
speech recognition is kept invisible as youdo when processes are changed toaccommodate speech Do not pay your MTs the same line rates
for the two scenarios Do not charge your customers the same
line rates for these two scenarios.
Company Confidential
You will not see the same results whenspeech recognition is kept invisible as youdo when processes are changed toaccommodate speech Do not pay your MTs the same line rates
for the two scenarios Do not charge your customers the same
line rates for these two scenarios.
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Technology Reality # 13“You get what you say” - “type what you
hear” is not “standardization” or“optimization” for documentation! It is optimization for the speech
recognition technology! It is the furthest thing there is from useful
standards that will drive quality,compliance, and usability.
Company Confidential
“You get what you say” - “type what youhear” is not “standardization” or“optimization” for documentation! It is optimization for the speech
recognition technology! It is the furthest thing there is from useful
standards that will drive quality,compliance, and usability.
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Technology Reality # 14 Know what your customer wants Know what you want to sell Price accordingly Pay MTs accordingly
Every other industry in the worldunderstands this concept!
Company Confidential
Know what your customer wants Know what you want to sell Price accordingly Pay MTs accordingly
Every other industry in the worldunderstands this concept!
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Would you charge the same to sell a Jetta asyou would for this?
Company Confidential36
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What is your Value Prop?
Company Confidential37
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Managing for Efficiency
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Productivity Analysis
Optimal Account ImplementationStrong Performance ManagementStrong Workforce Management
Physician and HIM best practicesStandard requirementsTiered Pay Structure
80%
>100%
>90%
Verbatim Editing
Company Confidential39
Basic SR ImplementationTechnical implementationMinimal trainingAccount conversion
3 - 6 months experience (FT – PT)Basic Performance managementBasic workforce management
Optimal Account ImplementationStrong Performance ManagementStrong Workforce Management
25%
50%
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Hospital versus the Service Employee versus IC FT versus PT
Enforced schedule vs “Oprah Effect” Training versus “throw it over the fence” Management versus 100 MTs/supervisor Requirements changed to accommodate
speech vs invisibility Doctors forced to accept change vs
invisible to doctors
Company Confidential
Employee versus IC FT versus PT
Enforced schedule vs “Oprah Effect” Training versus “throw it over the fence” Management versus 100 MTs/supervisor Requirements changed to accommodate
speech vs invisibility Doctors forced to accept change vs
invisible to doctors
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Platform factors…Is productivity lost to: Poor audio Slow downloads Slow patient lookups Manual ADT matching Manual template – WT matching Lack of productivity and reference tools – Reference materials and spellcheckers Text expansion
Company Confidential
Is productivity lost to: Poor audio Slow downloads Slow patient lookups Manual ADT matching Manual template – WT matching Lack of productivity and reference tools – Reference materials and spellcheckers Text expansion
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Balancing Efficiency and RequirementsDictationPractices
No changefor doctors
Prod
uctiv
ity
Proc
ess
Leve
l
Company Confidential42
Prod
uctiv
ity
Proc
ess
Leve
l
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Workforce Management
WorkforceManagement
Output –not “%Gain”
Editing –Typing
distribution
HeadcountImpact
Output – not “% Gain”
Editing – Typing distribution 75% rule
Use productive typists
FTE/PTE work assignment
Total efficiency – Headcount impact Gap analysis Assign editing to highproducers
Company Confidential43
WorkforceManagement
Editing –Typing
distribution
FTE/PTEwork
assignment
GapAnalysis
Output – not “% Gain”
Editing – Typing distribution 75% rule
Use productive typists
FTE/PTE work assignment
Total efficiency – Headcount impact Gap analysis Assign editing to highproducers
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The Career-Minded MT Professionalism Remote workers Scheduling Productivity based pay The Independent Contractor The “Avon-lady MT” I’m not budging
Compensation Training and education Credentialing
Company Confidential
Professionalism Remote workers Scheduling Productivity based pay The Independent Contractor The “Avon-lady MT” I’m not budging
Compensation Training and education Credentialing
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Measuring Success
Increased % gain is only one metric to be monitored! Increased OUTPUT = organizational efficiencies!
Company Confidential45
FACT!!MTE 2 with a 50% gain will produce450,000 more lines over the course ofa year than MTE 1 with a 125% gain!!!
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Output versus “% Gained”
Company Confidential46
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Productivity Reality Test
Company Confidential47
RT = how many minutes does it take to type/edit oneminute of audio?• RT of “1” means editing as fast as the doctor speaks
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Normals – Pay Impact
Company Confidential48
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Implementation Valuable Implementation Meaningful Documentation Useful Documentation Partnership Be the expert What does the provider need – not what
do they want?
Company Confidential
Valuable Implementation Meaningful Documentation Useful Documentation Partnership Be the expert What does the provider need – not what
do they want?
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Document Elements
Company Confidential50
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Meaningful DocumentationOld Ways• Sacrifice content for
productivity• “You get what you say”
Or• Customization• Invisible service
provider• Focus on print format• Reactive to complaints
Old Ways• Sacrifice content for
productivity• “You get what you say”
Or• Customization• Invisible service
provider• Focus on print format• Reactive to complaints
New Way Standards based on
usefulness Expert service
provider Know the HIM! Focus on content Proactive to needs
New Way Standards based on
usefulness Expert service
provider Know the HIM! Focus on content Proactive to needs
Company Confidential
Old Ways• Sacrifice content for
productivity• “You get what you say”
Or• Customization• Invisible service
provider• Focus on print format• Reactive to complaints
Old Ways• Sacrifice content for
productivity• “You get what you say”
Or• Customization• Invisible service
provider• Focus on print format• Reactive to complaints
New Way Standards based on
usefulness Expert service
provider Know the HIM! Focus on content Proactive to needs
New Way Standards based on
usefulness Expert service
provider Know the HIM! Focus on content Proactive to needs
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Standard ContentWhat content is required in each document
type for –• Patient care• Coding and billing and revenue cycle tasks• Compliance
• CMS• Pay for performance• Quality improvement – PQRI
Company Confidential
What content is required in each documenttype for –
• Patient care• Coding and billing and revenue cycle tasks• Compliance
• CMS• Pay for performance• Quality improvement – PQRI
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Service Level Options Lowest Cost Line Optimal Cost Reduction
Meaningful Clinical Document Useful clinical documentation EMR readiness Useful documentation
Premium Service Retention of demanding difficult customer Customization Keeping speech invisible
Company Confidential
Lowest Cost Line Optimal Cost Reduction
Meaningful Clinical Document Useful clinical documentation EMR readiness Useful documentation
Premium Service Retention of demanding difficult customer Customization Keeping speech invisible
53 M*Modal Proprietary and Confidential
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Lowest Cost Line Attract the low-cost seeking customer Retain the high-priced existing customer Financial incentives to hospital Driven by draft quality
Hospital requirements changed toaccommodate Transcription “as dictated” Most accurate drafts Highest productivity
Involved at typing stage if possibleCompany Confidential
Attract the low-cost seeking customer Retain the high-priced existing customer Financial incentives to hospital Driven by draft quality
Hospital requirements changed toaccommodate Transcription “as dictated” Most accurate drafts Highest productivity
Involved at typing stage if possible54 M*Modal Proprietary and Confidential
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Meaningful Clinical Document Standards based on useful content Highest quality for patient care Compliance CMS JCAHO
Ease of use for healthcare providers Physicians HIM Risk management
EMR readiness The Health Story Content requirements CDA4CDT HL7 CDA
Company Confidential55
Standards based on useful content Highest quality for patient care Compliance CMS JCAHO
Ease of use for healthcare providers Physicians HIM Risk management
EMR readiness The Health Story Content requirements CDA4CDT HL7 CDA
M*Modal Proprietary and Confidential
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Premium Service Offering Keep the demanding customer Speech invisible to hospital Customized requirements Expectations for productivity adjusted Optimal account implementation including DMs to the work type and physician level Rendering automation
Requires highest level of MTE skill Appropriate MT compensation Appropriate hospital billing
Company Confidential
Keep the demanding customer Speech invisible to hospital Customized requirements Expectations for productivity adjusted Optimal account implementation including DMs to the work type and physician level Rendering automation
Requires highest level of MTE skill Appropriate MT compensation Appropriate hospital billing
56 M*Modal Proprietary and Confidential
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Premium Service OfferingCost Impact High-cost implementation Customization = Lower productivity Higher transcription production costs Higher implementation cost
Lowest productivity benefit High-range line rates for MT Value proposition Invisible to healthcare provider Satisfy demanding physicians
Company Confidential
Cost Impact High-cost implementation Customization = Lower productivity Higher transcription production costs Higher implementation cost
Lowest productivity benefit High-range line rates for MT Value proposition Invisible to healthcare provider Satisfy demanding physicians
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Speech Technology and PricingWarning! Beware of demands for customization at
the price of a low-cost line Don’t provide a Cadillac for the price of a
bicycle
Educate customers about what they arepaying for Would they rather pay for – Physician specific preference Meaningful Clinical Documents
Company Confidential
Warning! Beware of demands for customization at
the price of a low-cost line Don’t provide a Cadillac for the price of a
bicycle
Educate customers about what they arepaying for Would they rather pay for – Physician specific preference Meaningful Clinical Documents
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Transcription and the HIMRe-connect with your HIM roots! What are the documents used for? Are they used for coding? If not, why? What works? What’s missing? “What can I do to make this document
more useful?”
Company Confidential
Re-connect with your HIM roots! What are the documents used for? Are they used for coding? If not, why? What works? What’s missing? “What can I do to make this document
more useful?”
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Coding – ICD-9-MWanted – more documentation! 3 – 5 digit codes Additional digits add specificity “unspecified” is bad Severity indicators - resource consumption CC – Complications and Co-morbidity MCC – Major CC
MS-DRG
Company Confidential
Wanted – more documentation! 3 – 5 digit codes Additional digits add specificity “unspecified” is bad Severity indicators - resource consumption CC – Complications and Co-morbidity MCC – Major CC
MS-DRG
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Coding – ICD-10And even more documentation! ~ 5x the number of codes Lots more specificity required
Company Confidential61
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The CDI SpecialistThe value of complete, comprehensive
information…How can transcription help? “ICD-9-CM Coding Essentials: What every
CDI Specialist needs to know” CCDS credential Focus on documentation affecting the DRG
(diagnosis Related Group) and payment
Company Confidential
The value of complete, comprehensiveinformation…
How can transcription help? “ICD-9-CM Coding Essentials: What every
CDI Specialist needs to know” CCDS credential Focus on documentation affecting the DRG
(diagnosis Related Group) and payment
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Training
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Performance Management
EffectiveTraining
WeeklyMentoring
FinalDocumentQuality
• Monitor final quality
• Effective training
• Ongoing Mentoring
• Basic editing skills
• Can your MTEs quickly –• Create sections/subsections• Create numbered lists• Replace incorrect text• Insert text
Company Confidential64
Performance
Management
WeeklyMentoring
Most-CommonEdits
KeyboardShortcuts
FinalDocumentQuality
• Monitor final quality
• Effective training
• Ongoing Mentoring
• Basic editing skills
• Can your MTEs quickly –• Create sections/subsections• Create numbered lists• Replace incorrect text• Insert text
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Training and MentoringProvide sufficient initial training• 16 hours in 8 or 4-hour incrementsProvide ongoing feedback and mentoring• 2 hours per week for 4 – 8 weeksProvide feedback on skills• Proficiency reportsProvide feedback on MT quality• Continual QA assessment• Email “Tip of the Day”
Company Confidential
Provide sufficient initial training• 16 hours in 8 or 4-hour incrementsProvide ongoing feedback and mentoring• 2 hours per week for 4 – 8 weeksProvide feedback on skills• Proficiency reportsProvide feedback on MT quality• Continual QA assessment• Email “Tip of the Day”
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MT ResponsibilitiesProduce a Quality Document Always comes firstAccept that you will make edits Speech recognition is not perfectEdit efficiently Learn to make edits quickly
Company Confidential
Produce a Quality Document Always comes firstAccept that you will make edits Speech recognition is not perfectEdit efficiently Learn to make edits quickly
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A New MindsetEditing is more than learning keyboard
shortcuts…
An MTE must: Overcome “the power of suggestion” Attend to a bi-directional flow of
information
efficiency
Company Confidential
Editing is more than learning keyboardshortcuts…
An MTE must: Overcome “the power of suggestion” Attend to a bi-directional flow of
information
67
efficiency
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Exercise 1How many F's does the followingpassage contain?
Finished files are the resultof years of scientific study
combined with the experience of years.
Company Confidential
How many F's does the followingpassage contain?
Finished files are the resultof years of scientific study
combined with the experience of years.
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Exercise 1How many F’s did you count?
Did you get 3? If so, you missed a few.
There are actually six F’s in the passage…don’t forget to count the of’s.
Finished files are the resultof years of scientific study
combined with the experience of years.Company Confidential
How many F’s did you count?
Did you get 3? If so, you missed a few.
There are actually six F’s in the passage…don’t forget to count the of’s.
Finished files are the resultof years of scientific study
combined with the experience of years.69
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Exercise 1Read the following sign. Are you sure you
read what you thought?
ILOVE
PARIS IN THETHE
SPRINGTIME
Company Confidential70
ILOVE
PARIS IN THETHE
SPRINGTIME
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Exercise 1Read the following sign. Are you sure you
read what you thought?
ABIRD
IN THETHE HAND
Company Confidential71
ABIRD
IN THETHE HAND
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Human vs Machine “thinking”“The patient’s mother brings him in
today after referral from hispediatrician.”
“She says he has had several earinfections in the last year and he thinkshe might need to have tubes placed.”
Company Confidential
“The patient’s mother brings him intoday after referral from hispediatrician.”
“She says he has had several earinfections in the last year and he thinkshe might need to have tubes placed.”
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Human vs Machine “thinking”
“May I see your pen”
Company Confidential
“May I see your pen”
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Expectations1. There WILL be edits!!2. Quality will improve, but only to a certain
extent3. Variables to quality
1. Use of incorrect IDs2. Audio or voice quality3. Doctor's dictation habits4. Disorganized dictation5. Background noise6. Highly customized account instructions
Company Confidential
1. There WILL be edits!!2. Quality will improve, but only to a certain
extent3. Variables to quality
1. Use of incorrect IDs2. Audio or voice quality3. Doctor's dictation habits4. Disorganized dictation5. Background noise6. Highly customized account instructions
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“Draft” text as a tool Consider the “pre-edit” Use the context Use previously dictated terms to fill in
blanks Use the draft to research unfamiliar terms
When in doubt – look it up!…..Never assume the draft is correct!
Company Confidential
Consider the “pre-edit” Use the context Use previously dictated terms to fill in
blanks Use the draft to research unfamiliar terms
When in doubt – look it up!…..Never assume the draft is correct!
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Proficiency toolsWhat is a Keyboard Shortcut? Navigational – move from here to there Editing – Make changes and corrections Rearrange and replace Move and manipulate
Application – Command and control
Company Confidential
What is a Keyboard Shortcut? Navigational – move from here to there Editing – Make changes and corrections Rearrange and replace Move and manipulate
Application – Command and control
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Skill Impact
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The Basics Home End UP/DOWN Arrow Right/Left Arrow
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The “Helper” KeysCONTROL Makes the action BIGGER One word instead of one character One paragraph instead of one line End/Beginning of document instead of
End/Beginning of line
SHIFT Selects or “highlights” the text Prepares you to take action Delete or type-over Move or Copy
Company Confidential
CONTROL Makes the action BIGGER One word instead of one character One paragraph instead of one line End/Beginning of document instead of
End/Beginning of line
SHIFT Selects or “highlights” the text Prepares you to take action Delete or type-over Move or Copy
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More Shortcut BasicsApplication Shortcuts – Switching from one application to the next Saving your work Opening a new window
Shortcuts – Alt+Tab CTRL+N CTRL+S
Company Confidential
Application Shortcuts – Switching from one application to the next Saving your work Opening a new window
Shortcuts – Alt+Tab CTRL+N CTRL+S
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The OOPS Keys! CTRL+Z: Un-do (woohoo!) CTRL+Y: Re-do F7: Spellcheck
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Editing Practice
Company Confidential82
How would you –• Delete the red words?• Replace the purple phrases?• Change letters in the green words?
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Participate!Volunteer –• Meetings• Discussions• Voluntary training
ListenAsk questionsLearn from those with positive messagesSpeak up
Company Confidential
Volunteer –• Meetings• Discussions• Voluntary training
ListenAsk questionsLearn from those with positive messagesSpeak up
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PracticeTake every opportunity• Sharpen editing skills –
• Attention to detail
• Practice shortcuts
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Patience!
Give yourself a break!
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Persevere!
Remember the lesson of your first difficultdictator…
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Positive!• Avoid the nay-sayers• Surround yourself with those determined
to succeed• You CAN do this!
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Step Away from the Mouse….
….And let’s get started!
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More information Always Understanding – MT Editing
http://mmodal.wordpress.com
Management for the Modern MTSO
http://mmodal2.wordpress.com
Company Confidential
Always Understanding – MT Editing
http://mmodal.wordpress.com
Management for the Modern MTSO
http://mmodal2.wordpress.com
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Questions?
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