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Management in the Digital Age
PRESENTER: Stephen Lynch @StephenLynch
Vistage Presentation - Aug 2014 || @RESULTSdotcom
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PRESENTATION AVAILABLE POST PRESENTATION:
www.RESULTS.com/slides
Management in the Digital Age
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This is a fantastic time to be entering the business world,
because business is going to change more in the next 10 years than it has in the last 50
– Bill Gates
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“It is not the strongest who survive, nor the most intelligent,
but the ones most responsiveto change”
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Digital Darwinism = when technology and society evolve faster than your
company’s ability to adapt
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I like the people
I work with.
Someday I’ll meet
them in person.
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ALIGNMENT
company-wide goal
Company goal
Team goal 1
Individual goal 1
Team goal 2
Individual goal 2
Individual goal 3
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MANAGEMENT
CHANGE
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STANDARDIZED
Industrial age
work
CUSTOMIZEDNetwork age
work
LABOUR:obediencesystemsprocessesproductivity
TALENT:initiative
innovationcreativitypassion
Management 1.0
Management 2.0
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1.0 is NOT WORKING
MANAGEMENT
▪ 92% of organizations do not measure KPIs
▪ 90% of strategies fail due to poor execution
▪ Only 27% of employees have access to
their company strategic plan
▪ Only 5% understand their company strategy
▪ Only 15% of employees know their
company’s top priorities
▪ Only 6% of employees know their own
priorities
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GOALS & TASKS
▪ 70% of employees want regular conversations about their Goals with their manager
▪ But, only 36% of employees report their managers are having such conversations
ACCOUNTABILITY & RESULTS
▪ 67% of employees want regular performance feedback from their manager
▪ But, only 29% report actually getting feedback on their results from their manager
FEEDBACK
EMPLOYEES WANT MORE
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MEETINGSare NOT WORKING
▪ 15% of an organization’s collective time is
spent in meetings
▪ 67% of meetings are rated as “ineffective”
by managers
▪ 92% of people admit multitasking during
meetings (checking email, unrelated work)
▪ $37 Billion wasted on unproductive
meetings per year in the USA
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18%
actively disengaged
52%
not engaged
30%
engaged
DISENGAGED
70% of employees are
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Top 3 Reasons why employees leave companies:
1.
Lack of faith in leadership
team
2.
disengaged; demotivated
3.
unappreciated
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What does good management look like?
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Drivers●●●●
●
Enhancers● People-focused managers● Build strong relationships and trust● Give encouraging feedback● Keep employees happy &
motivated.● Focus on taking care of people
“Drivers” vs. “Enhancers”
Which style of management is the most likely to increase employee engagement?
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If you don’t have middle management,
you are middle
management!
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“We are going to have to reinvent management; the way we lead, we plan, we organise, we hire, we motivate... because today, organisations are facing a set of challenges that are truly unprecedented."
– Gary Hamel
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2.0
MANAGEMENT
"We leave the manner of accomplishing the mission to the soldier, allowing them the freedom to take whatever steps deemed necessary based on the situation."
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Radical
Transparency
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RED
YELLOW
GREEN
Traffic light concept
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In the past we used spreadsheets
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don’t engage peopleSPREADSHEETS
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Now we use software
+ multiple integrations
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Always aim for the STARS, if you miss…
..you’ll at least reach the moon
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Everyone knows their ACCOUNTABILITIES
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Key Performance Indicators
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Projects + Tasks
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ALIGNMENT
company-wide goal
Company goal
Team goal 1
Individual goal 1
Team goal 2
Individual goal 2
Individual goal 3
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See how other teams are PERFORMING
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Drill down to identify ISSUES
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Looks like someone is struggling GOALS MISSED?
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What’s happening here?LET’S HELP…
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Assign a TASK to address the issue
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Strategy Centre 1-Page Plan
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Strategy Centre Thought Leadership Library
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PRODUCTIVE Meetings + Live notes
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RESULTS focused management dashboard
A COMPLETE SOLUTION FOR SMB
IDENTIFY WHAT’S HAPPENING IN YOUR BUSINESS RIGHT NOW
VISIBILITY INTO WHAT DIFFERENT PEOPLE AND TEAMS ARE WORKING ON
IDENTIFY WHICH AREAS ARE WORKING WELL AND WHICH REQUIRE ATTENTION
UNDERSTAND WHO’S EXCELLING AND WHO NEEDS HELP
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