How is your business running?
Do you have to look at your balance sheet to answer this question, or do you have the answer at your fingertips? When this question isn't related to your financial results but refers to your processes and performance, bookkeeping can't help you; only a process analysis can. The classic form of process analysis – through observation and having people survey other people – is expensive in time and money, causes disruption and unrest within the business and produces results which are only a subjectively slanted section of reality, since processes are digitally based and supported using tools such as ERP, CRM, BPM and other transaction systems.
Our innovative and IT-‐supported form of process analysis produces results which are 100% accurate compared to classic process analyses yet brings time and cost savings of up to 70%. These process analyses can be easily repeated as often as desired without much effort and are the prerequisite for a continuous improvement process in your business.
The technology used by ProcessGold is called "process mining". In order to analyse processes, we require only the standard log files of the IT systems in use, which contain information about who (users) did what (process stamp) when (timestamp) during which business transaction (case ID, assignment or order number, for example). These data enable a reconstruction of the processes and provide a wealth of information about each individual business transaction (procedure, persons involved, running and processing times and so on). An animation of all business transactions provides a hitherto unknown visual representation of the manner in which your business is really running and reveals immediate optimisation potential. The technology is so capable that the process does not have to be described ahead of time; it is automatically generated by the system, using mathematical algorithms. The rapid and precise analysis enables the detection of problems and a rapid and precise intervention at the correct juncture within the process.
Once the data and log files have been prepared and analysed, a repetition is possible at any time using current data, with little effort. You may then monitor and analyse particularly important processes on an ongoing basis, using the so-‐called process portal. For this, the data are exported from the transaction systems at pre-‐defined intervals and analysed, and the results are provided. Such a process portal, based on process mining, is the ideal basis for a continuous improvement process in your business.
Through its high degree of flexibility, process mining is suitable for the analysis of any process and for all industries. The work of process owners, as well as your colleagues from IT, audit, operational excellence, Six Sigma and quality management, can be particularly well supported using process mining. If you would like to learn how to make use of process mining for the analysis and optimisation of your business, we are available for a discussion and a presentation at any time:
ProcessGold AG Rudolf Kuhn Robert-‐Koch-‐Strasse 116d CEO 65779 Kelkheim (Taunus) Tel +49-‐178-‐8855-‐528 Germany [email protected] www.processgold.de
