Download - Margo Field - Work Health Australia
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Margo FieldChief Advisor Work Healthy Australia
Early Intervention for stress related claims. An evidence based program
that employees love.
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Early Intervention for stress related claims
Work Healthy Australia
Formerly Soft Tissue Centre
Weve been in business 17 years (16 as )
Traditionally known for resolving physical injuries and driving down workers compensation spend.
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Early Intervention for stress related claims
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Early Intervention for stress related claims
We looked for another evidence-based method for managing non-physical injuries.
Aim to drive down stress related claims due to their enormous cost.
What is their cost?
Emotional wellbeing and stress related claims
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Early Intervention for stress related claims
Cost of stress related claims
Most expensive form of workers compensation claims.
Prolonged periods of absence.
Reduced work productivity.
Loss of productivity & worker absence costs Australian businesses $10 billion per annum.
28,495 mental stress claims accepted (200809 to 20102011).
Prevalence is higher than claims made.
* Safe Work Australia (2013), The Incidence of Accepted Workers Compensation Claims for Mental Stress in Australia, http://www.safeworkaustralia.gov.au/sites/swa/about/publications/pages/workers-compensation-claims-for-mental-stress-in-australia
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Early Intervention for stress related claims
All Claims vs Mental Stress: Lost time
Source: Institute of Actuaries of Australia (2013), Stress and mental injuries How to compensate
http://www.finity.com.au/wp/wp-content/uploads/2013/11/R_Compensating-mental-injury_McInerney-and-Gregory_2013.11.11.pdf
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Early Intervention for stress related claims
Median Lost Time: Mental Stress vs All Claims
Source: Institute of Actuaries of Australia (2013), Stress and mental injuries How to compensate
http://www.finity.com.au/wp/wp-content/uploads/2013/11/R_Compensating-mental-injury_McInerney-and-Gregory_2013.11.11.pdf
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2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
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Financial YearMental stress All accepted claims
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Early Intervention for stress related claims
Impact of stress: person vs employer
Person Employer
Anxiety, depression, aggression, burnout Job satisfaction, morale and team cohesion
Fatigue and sleep disordersStaff turnover (including additional costs associated with recruitment and re-training)
Harmful lifestyle choices e.g.: excessive alcohol, other drugs, gambling, addictions
Accidents and injuries
Increased chances of cardiovascular disease and diabetes and
Compensation claims (including insurance premiums)
Unhappiness about work relationshipsConflict and Incivility damaged relationships and bullying behaviour
Eroded self worthQuality of relationships internal (team culture) and external e.g. client satisfaction (e.g., with customer service)
Loss of pay and conditions due to absenteeism Absenteeism
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Early Intervention for stress related claims
We need an easy, evidence-based, likeable method for employers and individuals.
What can we do?
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Early Intervention for stress related claims
GAME CHANGER!
HeartMath evidence-based system of techniques and technologies for managing stress, improving health and performance.
Helps people synchronise their breathing and heart rhythms with emotional regulation to access a higher-performance state called heart coherence.
20 years of scientific research by the Institute of HeartMath.
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Early Intervention for stress related claims
100 ++ Published Research
Scientific Advisory Board: www.heartmath.org
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Early Intervention for stress related claims
CedarSinaiMedicalCenter
Some Selected Clients North America
MakahTribe
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Early Intervention for stress related claims
Percentage of individuals responding often or always 2014 Institute of HeartMath
Before and six weeks after HeartMath Training(5692 people)
Improvements in Mental & Emotional Well-Being
44%52%
60%
52% 61%
60%
Tired Exhausted Depressed Anxious Annoyed Angry
50%
43%
24%
29%
14%
10% 10%11% 9%
23% 23%
4% 4%
40%
30%
20%
10%
0%
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Early Intervention for stress related claims
Percentage of individuals responding often or always 2014 Institute of HeartMath
Before and six weeks after taking the HeartMath Program
(5692 people)
Improvements in Physical Symptoms of Stress
36%32% 32%
18%16%14%
8% 8% 9%
3%
24%
40%
30%
20%
10%
0%
My sleep isinadequate
Body aches(joint pain,backaches,
etc.)
Indigestionheartburn or
stomach upset
Rapid heartbeats
Muscle tension
Headaches
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Early Intervention for stress related claims
Case Study: Medical Claims Reduction Data #1
1100 trained in HeartMath = 39% lower costs
1 Healthplan total claims expense excludes individuals with claims in excess of $100k
2 HMP claims expense excludes outlier claims in excess of $20k for conditions which could not have been avoided through use of HeartMath
$3,730.53
$3,652.82
$3,423.56 $3,432.40
$3,292.14
$1,727.09
$3,011.10
$1,916.37
$2,279.78
$1,819.17
$1,000.00
$1,500.00
$2,000.00
$2,500.00
$3,000.00
$3,500.00
$4,000.00
2007 2008 2009 2010 2011
Healthplan Total Claims Expense (PMPY)1
HeartMath Participants Claims Expense PMPY2
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Early Intervention for stress related claims
Case Study: Retail Pharmacy Chain Medical Errors(222 Pharmacists)
1 day workshop plus 2 hour follow up
Results: Significant reductions in fatigue, anxiety, depression, anger, resentfulness, stress symptoms, morale issues, time pressure and stress.
Plus:4071% reduction in medication errors. Exit survey reported 100% extremely satisfied with the program.
Based on these results, they won an Award for Safe Medication Practice.2014 Institute of HeartMath
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Early Intervention for stress related claims
Heart Rhythms Directly Affect Physical and Mental Performance
IncoherenceInhibits
Brain Function
CoherenceFacilitates
Brain Function
2014 Institute of HeartMath
Heart signals affect the brain centers involved in emotional perception, decision making, reaction times, social awareness and the ability to self-regulate.
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Early Intervention for stress related claims
Heart Rhythm Patterns and Emotions
TIME (SECONDS)
HEA
RT R
ATE
HEA
RT R
ATE
100
90
80
70
60
50
100
90
80
70
60
50 1 50 100 150 200
Impairs Performance
Promotes Optimal Performance
2014 Institute of HeartMath
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Early Intervention for stress related claims
Coherence Demonstration
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Early Intervention for stress related claims
Quick Coherence TechniqueStep 1:
Focus your attention in the area of the heart. Imagine your
Breath is flowing in and out of your heart or chest area,
Breathing a little slower and deeper than usual.
Suggestion: Inhale 5 seconds, exhale 5 seconds, or whatever is comfortable.
Step 2:
Make a sincere attempt to experience a positive feeling such as appreciation or care for someone or something in your life.
Suggestion: Try to re-experience the feeling you have for someone you love, a pet, a special place, an accomplishment, or focus on a feeling or calm or ease.
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Early Intervention for stress related claims
DisgustedDoubtfulIndifferentDisappointedDepressedOverwhelmed
Self loathingHelplessBotheredIrritatedGuiltySad
TiredRegretfulCynicalWorriedGriefAnnoyed
NERVOUS SYSTEM RELAXED: Rest and Digest
BUILDS HEALTH HORMONE DHEA
BUILDS STRESS
HORMONE CORTISOL
NERVOUS SYSTEM STIMULATED: Fight or Flight
FEEL BAD EMOTIONS FEEL GOOD EMOTIONS
HORMONAL SYSTEM
MotivatedSatisfiedLovingAppreciativeContentedPeaceful
AffirmedExpansiveGratifiedPrayerfulConfident Relieved
ContentedCompassionateLovedPeacefulAchieved Calm
AnxiousFearFrustratedNervousManic
ShameHumiliated ScaredWorriedDespairing
AngryHatefulStressedPanic
EcstacyJoyExcitedFacinated
AnticipatingElatedEnthusiastic Courageous
PassionateEuphoricSurprisedDelighted
RENEWING EMOTIONS
DEPLETING EMOTIONSHigh
Heart Rate
High Heart Rate
Low Heart Rate
Low Heart Rate
Emotions and Hormones
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Early Intervention for stress related claims
Participant Benefits Include:
Resilience and energy
Clarity, focus
Effective decisions under pressure
Self-regulate worry, frustration, stress
Regenerative sleep
Dealing with difficult people
Teamwork, communication and morale.
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Early Intervention for stress related claims
20 staff trained in basic Heartmath methods in 2.5 hour session
Inner Balance device loaned to participants
Heart Rate variability score taken as a base measure
Local coach recruited to lead 5 minute daily session and has access to support.
Feel like crap amazingly great survey taken
3 week follow up, 2 hour session
3 month follow up scheduled for early March
Case Study: Australian client
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Early Intervention for stress related claims
Interim feedback reports suggest:
All users like simplicity
All reported feeling better after using it for 3 weeks (Feel Like Crap to Amazingly Healthy Scale)
All reported that they understood the connection between emotions and general health and productivity
Mirrors European/North American results.
Case Study: Australian client
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Early Intervention for stress related claims
it is not a weapon it is a culture shift
It is a proactive preventative measure
What do you think about this?
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Early Intervention for stress related claims
2014 Institute of HeartMath
Inner Balance App for iDevices
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Early Intervention for stress related claims
Thank You
WORK HEALTHY AUSTRALIAEarly Intervention Specialists
1300 734 643www.workhealthyaustralia.com.auhelpingyou@workhealthyaus.com.au