Download - Mary Laplante
Is Software-as-a-Service Right for You?
June 20, 2008
Gilbane San Francisco
http://gilbane.com
Market Momentum
“Software on demand” modelwill reach $14.5 billion US by 2011
CAGR 30%
http://gilbane.com
http://gilbane.com
In this session . . .
The Big Questions About SaaS• Does it fit my organization’s needs?• Does it fit my application needs?
• Overview of Offers• Good Matches, Bad Fits
• Why are the real competitive issues?• How do I differentiate the offers?
• Breaking the Engagement• What happens if it doesn’t work?
http://gilbane.com
Panel
• Tim Barker, Senior Director, Salesforce Content, salesforce.com
• Dan Carmel, CEO, SpringCM• Robert Carroll, VP Marketing, Clickability• Tom Meyer, General Manager, Digital
Record Center, Iron Mountain
Company Overview
• Founded 1999, HQ San Francisco, CA
• NYSE: CRM
• 43,600 Successful Customers
• 1.1M+ Subscribers
• >$950M revenue run rate*
• 2800+ Employees; 40 Offices; 20 Countries
• 26 Generations of Product Innovation
• <1% Customer Attrition
June 25, 2007
* Run rate based on FY09 Q1 reported results
Content & Collaboration As A Service
Share Any Content Instantly
Find the Best Content Every Time
Get More Value with User Feedback
Proactively Deliver the Right Content
confidential
Who is SpringCM?
The acknowledged leader in delivering Document Management, Workflow and Collaboration as an on-demand service
Only on-demand ECM company with:– Proven experienced management– Enterprise-class product– Leadership positioning / partners– Top tier funding
Early market leader – over 170 customers
Key strategic partners
Is SpringCM the Salesforce.com of ECM?
“it’s hard not to take a positive view of SpringCM, given the enterprise content management (ECM) experience of its executive team and the relative dearth of true SaaS offerings addressing core document management processes, including capture and BPM.”
Kathleen Reidy, 451 Group
Is SpringCM the Salesforce.com of ECM?
“it’s hard not to take a positive view of SpringCM, given the enterprise content management (ECM) experience of its executive team and the relative dearth of true SaaS offerings addressing core document management processes, including capture and BPM.”
Kathleen Reidy, 451 Group
confidential
Integrated Enterprise Class Platform
Configuration/BPM Design
Adm
inistration Services
Web S
ervices
FTP/SFTPFTP/SFTP
MS OfficeMS Office
Email/FaxEmail/Fax
Installed SWInstalled SW
Scan/eFaxScan/eFax
WebExWebEx
Web ClientWeb Client
SalesforceSalesforce
Partner AppsPartner Apps
Database Search Documents Backup
Core Services
Routing ApprovalRecords
managementSearch
Document security
User contactsFax/print/mailCapture scan/faxView/Mark-up
Archive/HSMOCR/zone OCRAuditingDocument conversion
Email management
BPM/eFormsDocument
classificationDocument versioning
SpringCM Core
Product
Solution 1 Solution 2 Solution 3 Solution 4
Solutions customization
Solutions
Confidential and Proprietary
Design Review RespondDeliver
Create Manage Publish Deliver Interact AdaptMeasure
Best Content Management Solution
Confidential and Proprietary
Digital Record CenterDigital Record Centerfor Imagesfor Images
Tom MeyerTom MeyerGeneral ManagerGeneral Manager
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 13
Value of an Integrated SolutionValue of an Integrated Solution
$$$$$$ $$$$
$$
Business ContinuityBusiness Continuity
Budget OptimizationBudget OptimizationFree up resourcesFree up resourcesChain of CustodyChain of Custody
Cost EffectiveCost Effective
Single VendorSingle Vendor
The Digital Record Center for ImagesThe Digital Record Center for Images
http://gilbane.com
True SaaS
• Isn't SaaS just another technology delivery option? If not, why?
• Why are all the panelists 'pure-play' SaaS providers?
http://gilbane.com
What is SaaS?
“Some vendors are relabeling as SaaS more traditional outsourcing approaches, and that runs the risk of both confusing and antagonizing buyers.”
“SaaS has a distinct meaning that’s essential to understanding its role in your application portfolio. With SaaS, there’s just one software code base, used by all customers, in what’s called a multitenant architecture.”
-- Galen Grumen, cio.com
http://gilbane.com
Understanding a SaaS Offer
• What are the real competitive differentiators?
• What’s different about the RFP?• What do I look for in the vendor responses?
• Differentiation!
• What role does IT play in the evaluation of a SaaS based solution?
http://gilbane.com
A Big Question
How do I get out of SaaS?
http://gilbane.com
Panel
• Tim Barker, Senior Director, Salesforce Content, salesforce.com
• Dan Carmel, CEO, SpringCM• Robert Carroll, VP Marketing, Clickability• Tom Meyer, General Manager, Digital
Record Center, Iron Mountain