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Not just another museum website:The new website for the Isabella Stewart Gardner Museum
EBELIEN PONDAAG, STRATEGIST, FABRIQUE; CAROLYN ROYSTON, DIRECTOR OF DIGITAL, ISGM
November 8, 2017
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How it started
Speaker Name or Time
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Isabella Stewart Gardner, 1906
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MCN 20168
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MCN 201610
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Visitor journey mapping
MCN 201612
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First time visitor journey map
MCN 201613
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Why we chose Fabrique?
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The approach
Presenting the museum online in an unique and distinctive way
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Brand driven
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MCN 201617
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Visitor focused
MCN 201618
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Goal oriented
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Website goals
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Goals to inform design concept
• Make information and resources quickly and easily accessible on the website
• Prepare visitors for a great in-person experience that meets their needs and expectations
• Review the uniqueness of the collection, experience, and history, with sustainable, ongoing content creation
Goals to inform website strategy
• Increase the number of first time and repeat visitors to the museum
• Increase the number of first time and repeat visitors to the website
• Deepen brand loyalty
• Increase conversion to membership
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Make choices
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Work together
• Workshops
• Working together
• Agile
• Designer in residence
• User testing
• Co-creation
• Decision-making (Rapid)
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Organizational Impact
MCN 201623
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Results & Learnings
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MCN 201625
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Results and Learnings
• Navigation does not reflect museum organization
• Content is updated regularly
• Collections sit alongside living collection, music, contemporary, stories
• Focus on Isabella and the stories of the museum
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Figures and numbers
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Questions & Answers
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Thank you
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