Download - MDRT Presentation Annual Meeting 2012
Create and
Lead a 21st
Century Century
Practice
Michelle HoskinAuthor of Best Practice Makes Perfect
Day to Day Complexities
Resources and Skills
Work and Task Management
Principles for Perfection!
Unique Team
Receptive Delegation
Procedures and House Style
Leadership and Management
Time and Diary Management Eliminate Complexities
Operational Excellence
Best Practice
Unique
TeamTeam
Values
Unique Team
Personality
Technical Skills
=Personality
Work Ethos
Attitude
=
Attributes
Name: Michelle Hoskin
Job Title: Practice Administrator
Activity Duration Frequency Documents/System Used
1. Office Filing 10 Minutes Daily
2. Open Post 15 Minutes Daily
3. Scan Post 15 Minutes Daily Office Scanner
4. Shred Documents 10 Minutes Daily Office Shredder4. Shred Documents 10 Minutes Daily Office Shredder
5. Office general business typing 1 hour Daily Computer
6. Respond to emails 1 Hour Daily
7.Book appointments for Financial Planner
1 Hour Daily Diary (Office and Microsoft Outlook)
8. Send Confirmation Letters for arranged appointments
30 Minutes DailyMaster Copy Documents –Appointment Confirmation Letter Template
9. Book exams for Financial Planners 30 Minutes Quarterly CPD Learning System
10. Taking post to Post Office 30 Minutes Daily
11 Client Hospitality (Welcome and Refreshments) 1 Hour Daily
Responsibilities MatrixCurrent Role Holder: Roles
Job Title:Shareholder/
Owner
Financial
Adviser/Planner
Practice
Manager
Practice
Administrator
Technical
Manager
Technical
Administrator
Meetings ����
Research ���� �
Advice ����
Fact Find Data ����
Sign Ups ����
Advice Preparation ����Advice Preparation ����
Implementation ���� �
Data Gathering ���� � �
Risk Profiling ���� � �
Technical Analysis ���� � �
Review Process ����
Presentations (Face to Face) ����
Provider & 3rd Party Liaison ���� � �
Client Meetings ����
Regulatory Adherence ���� � � � �
Provider/Product Research and Analysis ���� � �
Spreadsheet Calculators (Creation and
Development) ����
Responsibilities Matrix
Current Role Holder: Roles
Job Title:Shareholder/
Owner
Financial
Adviser/Planner
Practice
Manager
Practice
Administrator
Technical
Manager
Technical
Administrator
Meetings ����
Research � �
Advice ����
Fact Find Data ���� �
Sign Ups �
Advice Preparation �Advice Preparation �
Implementation � �
Data Gathering ���� � �
Risk Profiling ���� � �
Technical Analysis ���� � �
Review Process ���� � �
Presentations (Face to Face) ����
Provider & 3rd Party Liaison � �
Client Meetings ����
Regulatory Adherence ���� � � � �
Provider/Product Research and Analysis � �
Spreadsheet Calculators (Creation and
Development)
� �
Skills and Attributes Matrix
Skills & AttributesShareholder/
Owner
Financial Adviser/
Planner
Practice
Manager
Practice
Administrator
Technical
Manager
Technical
Administrator
IT & Systems
Internet Explorer, Outlook, Powerpoint, Word, Excel Desirable Desirable Essential Desirable Desirable Desirable
Hardware and Software Systems (General) Desirable Desirable Essential Desirable Desirable Desirable
CRM/Document Management Desirable Desirable Essential Desirable Desirable Desirable
Financial Services
Qualifications (Level 3 - FC, CFs or Level 4 (Diploma or equivalent) Desirable Essential N/A N/A Essential Desirable
Numerate and analytical Essential Essential Essential Desirable Essential Desirable
Interest in the subject Essential Essential Essential Desirable Essential Desirable
Understanding &/or experience of portfolio analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of pension analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of investment understanding Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of risk analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of gap analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of pension transfer analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of financial forecast analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of cash flow modelling Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of final salary forecast CETV analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of key man analysis Desirable Essential Desirable N/A Essential Desirable
Understanding &/or experience of family protection Desirable Essential Desirable N/A Essential Desirable
Role Overview & Key Responsibilities
Relationship with Existing Team
Attributes & Skills
Package & Benefits
Company Overview
Personal Vacancy Specification Form
Package & Benefits
The Recruitment PlanKey Step Week 1 Week 2 Week 3 Week 4 Week 5 Week 6
Create recruitment timeline and agree with all staff
Collate all role documentation ready for the recruitment process
Create Personal Vacancy Specification Form (PVSF) for the open role
Select and make initial contact with recruitment sources & negotiate terms
Send Personal Vacancy Specification Form and recruitment timeline to all selected recruitment sources
Agree and set closing date for application
Review all CVs and select short list of candidates
Feedback to agencies (if required) and contact selected candidates to arrange 1st interviewsFeedback to agencies (if required) and contact selected candidates to arrange 1st interviews
Carry out 1st interviews with short listed candidates
Review interviewed candidates and feed back to recruitment sources
Arrange 2nd interviews
Carry out 2nd interviews
Carry out Kolbe Profile
Review interviewed candidates and Kolbe profiles and feed back to recruitment sources
Create work based assessment interview programme and documents and arrange 3rd interviews if
required
Carry out 3rd interviews
Unique
TeamTeam
Receptive
DelegationDelegation
Incentives & Bonus
Flexible Working
Holiday & Free Days
Health Programmes
Awards
Reward & Recognition
Health Programmes
Thank You!
Receptive
DelegationDelegation
Delegate...
Eliminate
ComplexitiesComplexities
Operational
ExcellenceExcellence
Best
PracticePractice
What?
Client & Service
Operations
Team
Business Management
When?
Quarterly
Monthly
Weekly
Annual
How?
Technical
Administration
Debrief
Management
Quality
Standards?Standards?
ISO 22222 - Personal Financial Planning
Requirements for Personal Financial Planners
Unique Team
Receptive Delegation
Eliminate Complexities
Operational Excellence
Best Practice
Eliminate Complexities
‘Best Practice Makes Perfect’
Documents – Business Card!
Help?
www.michellehoskin.com
Thank you!Thank you!