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#ghOPEN
Measure What Matters: A Focus on Talent Metrics
KATIE JOSEPHSON
Director, Portfolio TalentThrive Capital
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Generation-Defining Businesses
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Building Talent Benchmarks
28%
36%
36%
Across Growth Stages
54%36%
10%
Geographically Distributed
24%
13%
9%18%
13%
23%
DiverseIndustries
Series D+
Seeds to Series A
Series to B to C
International
NYC
SF
D2C/ecommerce/retail
FinTech
Healthcare/Wellness
Marketplace
Other Tech
Enterprise SaaS
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AGENDA
Industry benchmarks
Insights and outcomes
How to build a strategy tailored for you
Next steps
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%Gender & Ethnicity by Level & Function
Diversity & Inclusion
72-79+Engagement in
Culture Amp*
Employee NPS
10-18%
Attrition
Company Culture & Health
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$10k
Cost Per Hire
80%+Positive
Candidate Experience
85%
Offer Accept Rate
People Team Performance - Recruiting
Time to Fill
3-6 moExecutives
6-10 wksEveryone else
Variable
Hires
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Recruiting Scorecard Deep Dive
QUARTERLY HIRING TARGETS
Tech: 4-6
Business: 8-12
Ratios: 3 Recruiters : 1
Sourcer : 1 Coordinator
360 FEEDBACK
Surveys from hiring managers, Talent team, and candidates
CANDIDATE SOURCES
Split among referrals, outbound, inbound, and/or agency
TIME TO FILL
Business / tech, executive / everyone else
CANDIDATE FLOW
Candidates sourced and screened/week, % of onsitesto offers, time in each
recruiting stage
OFFER ACCEPTANCE
By recruiter and by hiring manager
DATA ACCURACY
Greenhouse data!
SPECIAL PROJECTS
Coaching/mentoring, process improvement, new tools implementation
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Headcount Planning for Thoughtful Growth
RecruitingTalent Development:
Engagement, Diversity & Inclusion
Talent Development: People Ops
Employee Experience
Team Recruiters Recruiting Coordinators
Recruiting Programs & Ops
HR Business Partners L&D D&I Benefits
AdminAnalytics &
CompensationTools &
Compliance Events Workplace
Team Ratio
1:30 Recruiter:Reqs
(>12 Reqs for Remote Recruiter)
1:3 Coord:Recruiter
1:200 Program Spec:FTEs
1:100 HRBP:FTE
(>50 FTEs for Remote HRBP)
1:300 L&D:FTE
1:300 D&I:FTE
1:200 Benefits Admin:
FTE
1:250 Analytics:FTE
1:500 Compliance:
FTE
1:300 EE:FTE
1:150 EE:FTE(1 per lease
after 30 FTEs)
Case StudyPeople Team Headcount Across Areas
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Partnered with hiring managers on top of funnel sourcing goals01
Data to Drive Hiring Diversity
Check for variance in candidate drop-off rates02
Rooney Rule03
Inclusive onsite interviews04
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6 month Management Training program with 10 modules01
Data to Enhance Management Performance
Facilitated by mix of internal leaders & external consultants
02
Bidirectional survey feedback – managers rate program; direct reports give manager feedback
03
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Early Stage Company / Startup
• Reqs filled / demand
• Offer accept rate %
• Cost per hire
What Data to Collect (by company stage)
Company Health Recruiting HR / People Ops
Scaling / Growth Stage Company
• Employee NPS • Candidate experience • Survey team for HR service feedback
• ROI calculation on initiatives / tools
• Attrition
• Diversity
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Create a simple scorecard with your team including quantitative & qualitative measures.
Scorecard01
Ideas for Next Steps
Clarify ownership beyond Recruiting/People teams – for executives and hiring managers.
Ownership02
Share insights and unique stories with your leadership teams.
Share03
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Questions