Download - Memoria 2011 Grupo Digitex
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2011
11
MAIN FIGURES
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Grupo Digitex es una piezaclave en los mercados deservicios de outsourcing deContact Centers y BPO tantoen España como en AméricaLatina.
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MAIN FIGURES
Principalescifras
5
Número de empleados del GrupoNUMBER OF GROUP EMPLOYMENTS
REVENUE (million euros)
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19
91.3
81
95.9
60
EBITDA (millones de euros)
EBITDA (million euros)
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MEMORIA ANUAL GRUPO DIGITEX
ANNUAL REPORT GRUPO DIGITEX
WWW.GRUPODIGITEX.COM
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12.736
Ingresos (millones de euros)
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GRUPO DIGITEX IN THE WORD
19 plataformas propiascon más de 8.100posiciones deoperación repartidasentre 8 países y 15ciudades.
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GRUPO DIGITEX IN THE WORLD
Grupo Digitexen el mundo
7
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BPO CentersNORTH AMERICA
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SPAIN CENTRAL AMERICA SOUTH AMERICA
MEMORIA ANUAL GRUPO DIGITEX
ANNUAL REPORT GRUPO DIGITEX
WWW.GRUPODIGITEX.COM
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GRUPO DIGITEX HOLDING
Durante sus 23 años dehistoria, Grupo Digitex haampliado continuamentesu cobertura geográfica,gama de productos y basede clientes.
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CORPORATIVE GOVERMENT
Grupo Digitex es hoyuna de las tres mayorescompañías deoutsourcing enAmérica Latina.
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BRIEF HISTORY OF THE COMPANY
La internacionalizacióndel grupo ha supuestoun éxito de grantrascendencia.
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BRIEF HISTORY OF THE COMPANY
Breve historiade la compañía
13
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19892005
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3)'04+/"0/"?)'/+)'O=$,0'()D%,4"+)%4<!"#"$%&'()*+,-.$"/0'/,%0'!"#"$%&()$%,)0/"+)0='L'=0)P0'41'%4$,0$%#"02%'/,%/"-"%)$+'%)'O-G,"/0'E%)$,0=QA10$%-0=0<'3='K0=D02+,<'R"/0,0#10L'I0)0-.S'L'=0'T%#"?)'O)2")0QE+=+->"0'L'I%,US:'O=$,0'02C1"%,%'%=VWX'2%'!"#"$%&'()$%,)0/"+)0=:
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20082011
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MEMORIA ANUAL GRUPO DIGITEX
ANNUAL REPORT GRUPO DIGITEX
WWW.GRUPODIGITEX.COM
Actividad
ACTIVITY
Digitex está posicionadaestratégicamente paraservir a grandesmultinacionales y cubrirsus necesidades deoperación de serviciosexternalizados.
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Actividad
Manejamos plataformasmulticanales de clienteslíderes del sector bancario,industria, seguros,telecomunicaciones yservicios.
ACTIVITY
ACTIVIDAD COMERCIAL
WWW.GRUPODIGITEX.COM16
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COMERCIAL ACTIVITY
Actividadcomercial
MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
17
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Actividad comercial
COMERCIAL ACTIVITY
Outsourcing de ProcesosPROCCESS OUTSOURCING
CustomerCare
BPOOutsourcing
ITOutsourcing
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
19
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Propuesta de ValorVALUE PROPOSITION
Actividad comercial
COMERCIAL ACTIVITY
Actividad
Entre los clientes de lacompañía seencuentran lasprincipales blue chip enEspaña y Latinoamérica.
ACTIVITY
PRINCIPALES CLIENTES
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MAIN CUSTOMERS
Principalesclientes
MEMORIA ANUAL 2011 GRUPO DIGITEX
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TECNOLOGIA FINANZAS INDUSTRIA AA.PP. OTROS
TECNOLOGY FINANCE INDUSTRY P.A. OTHER
En los 23 años detrayectoria, nuestra firmase ha especializado en laimplantación de losproyectos de outsourcingmás competitivos ydinámicos de la actividadempresarial.
Actividad
ACTIVITY
PRINCIPALES PROYECTOS 2011
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2011 MAIN PROJECTS
Principalesproyectos
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HELP DESK & IT OUTSOURCING
Outsourcing Help Desk e IT
GLOBAL OUTSOURCING TO TELEFÓNICA
Outsourcing Global a Telefónica
CALL CENTER FOR PERSONS IN A STATE OF DEPENDENCY
Servicio de Atención a la Dependencia
USER SERVICE OUTSOURCING
Outsourcing Atención a Usuarios
USER CARE SERVICE
Servicio de Atención al Usuario
GLOBAL OUTSOURCING FINANCE
Outsourcing Global BancaIT & BUSINESS PROCESS OUTSOURCING
Outsourcing Procesos de Negocio e IT
CUSTOMER SERVICE OUTSOURCING
Outsourcing Atención a Clientes
SECTORTELCO YTECNOLOGIA
SECTORFINANCIERO
SECTORINDUSTRIA
SECTORAA.PP.
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Principales proyectos
2011 MAIN PROJECTS
Outsourcing Global a TelefónicaSector Telco y Tecnología
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
25
Principales proyectos
2011 MAIN PROJECTS
Outsourcing Help Desk
Activities
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Actividades
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Principales proyectos
2011 MAIN PROJECTS
Outsourcing Global BancaSector Financiero
Back Office
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Centro de atención Telefónica CAT
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Backoffice
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
27
Principales proyectos
2011 MAIN PROJECTS
Outsourcing de Procesosde Negocio
Sector Financiero
Venta de Tarjetas
!"#$%&'"&$%()"$%*&'"&+(,'-$.&+.#&/%*"&'"0&+0-"#$"1
Credition
2.0.+%+-3#&'"&4("*$%5.*&&'"&#.5-#%&&67&&8&9:;<%#").&'"&=%*"*&&'"&'%$.*&'"0&+0-"#$"12.#.+-5-"#$.&'"0&4(.'>+$.&4%(%&5%#").&".=)"+-.#"*1?"%0-@%+-3#&'"&6#A.(5"*&'"$%00%#'.&"0&+>(*.&'"0B"(C-+-.&'-%(-%5"#$"12>540-5-"#$.&'"&0.*&"*$D#'%("*&'"&+%0-'%'*.0-+-$%'.*&4.(&"0&+0-"#$"&&4%(%&"0&0.E(.&'"&0%&$%*%'"&&%4(.=%+-.#"*&'"&+(,'-$.1
2.0.+%+-3#&'"&&$%()"$%*&'"&+(,'-$.&&F67&&8&9:;&G<%#").&'"&=%*"*&&'"&'%$.*&'"0&+0-"#$"?"%0-@%+-3#&'"&6#A.(5"*&'"$%00%#'.&"0&+>(*.&'"0B"(C-+-.&'-%(-%5"#$"1H%(&%4.I.&I&*"E>-5-"#$.&+.#&0%&J"((%5-"#$%>$-0-@%'%*&&'"&4(.=0"5%*&("0%+-.#%'.*&&+.#&0%*&C"#$%*I&%+$-C%+-.#"*&&4%(%&5").(%(&0%&%4(.=%+-3#12>540-5-"#$.&'"&0.*&4(.+"*.*&&*.0-+-$%'.*&4.(&"0+0-"#$"&&4%(%&"0&0.E(.&'"&0%&$%*%&'"&&%4(.=%+-.#"*I&%>$"#$-+%+-3#&'"0&+0-"#$"1
!"#$%&'"&4("*$%5.*&'"&#.5-#%&+.#&=%*"&'"0&+0-"#$"1
Balance Transfer
;(%*A"("#+-%&'"&'-#"(.&'"&0%&;%()"$%&'"&+(,'-$.&&%>#%&+>"#$%&")"K>5"#$.&'"&0L#"%&'"&2(,'-$.&&+.#&&!"#$%&+(>@%'%+.#&B"E>(.&/%#+.5"(M-#%#+-%5-"#$.&'"&+%(E.*&&%&+%(E.*&*-#&-#$"(,*&I5"*"*&+.#&-#$"(,*
Card Sales
!"#$%&'%(#)$*+,-".$/%(0$/)+%("0/.1
Credition
23%%4%567%8#"($9$*+%&'%8":0&##%#&"*.;"*"<$9$*+%&'%(#)$*+%/"+"-".$.1=0&/>(+%?*&@#$/<$%'&0%A"*/#)*<%"*/%(&98#")*+.
B$*$0"+)&*%&'%C$8&0+.%)+$9)D)*<%!$0E)($.%0$*/$0$/&*%"%/")#:%-".).1F&98#)"*($%@)+A%G>"#)+:%.+"*/"0/.%0$G>$.+$/%-:(#)$*+%+&%"(A)$E$%0"+$%&'%(0$/)+%"880&E"#.1
F0$/)+%("0/%8#"($9$*+H23%%4%567%I;"*"<$9$*+%&'%(#)$*+%/"+"-".$.B$*$0"+)&*%&'%C$8&0+.%)+$9)D)*<%!$0E)($.%0$*/$0$/&*%"%/")#:%-".).1B)E$%.>88&0+%"*/%'&##&@,>8%@)+A%+&&#.%>.$/%'&080&-#$9.%0$#"+)*<%+&%."#$.%"*/%"(+)E"+)&*.%+&>8<0"/$%"880&E"#.1F&98#)"*($%@)+A%80&($..$.%0$G>$.+$/%-:%(#)$*+%+&"(A)$E$%0"+$%&'%"880&E"#.%"*/%(#)$*+%">+A$*+)("+)&*1
!"#$%&'%(#)$*+,-".$/%8":0&##%#&"*.%1
Balance Transfer
;&*$:%+0"*.'$0%-:%(0$/)+%("0/%+&%"%80)9"0:%"((&>*+
2*(0$".$%&'%(0$/)+%#)*$%@)+A%2*.>0"*($%(0&..,.$##.
2*+$0$.+,'0$$%J)*"*()*<%&'%(A"0<$.%"*/%9&*+A.@)+A%)*+$0$.+
Principales proyectos
2011 MAIN PROJECTS
Outsourcing Atencióna Clientes
Sector Industria
Suport Hotline Centro de atención Telefónica CAT
!"#$%$&'&(&)(*)")+"$,-(&)(..'/'&'0(12*)"$)-&101+1*#)('(.10(+*1&3"#10(&)(4-&)0'(5(*)01.3"$,-(&)$-"$&)-"$'(5('%)*6'078.'/'&'0(&)('#)-"$,-('.(".$)-#)(&).(0)9/)-#174/+*)0'0(5(:*'-&)0(;3)-#'078.'/'&'0(&)('#)-"$,-('.(".$)-#)(&).(0)9/)-#1+'*#$"3.'*)0("1-(#'*$2'(&)(<)*"'&1(8$=*)78.'/'&'0(&)('#)-"$,-('.(".$)-#)(&).(0)9/)-#1+'*#$"3.'*)0("1-(>'*$2'(&)(?.#$/1(@)"3*01(A<)*"'&1@)93.'&1B78.'/'&'0(&)($-"$&)-"$'07C)93-&'(.6-)'((&)('#)-"$,-()-("'01(&)(01.$"$#3&(&)='D'(&).(".$)-#)7
E$9$#)F(9)0#$1-'("1-(4-&)0'(&$0#$-#10(/1&10(&)('#)-"$,-&$2)*)-"$'&10(+1*(1=D)#$%10(&)(-)91"$1G("1-(3-(+)*2$.&)('9)-#)0()0+)"$'.$H'&10(5(3-(-$%).(&)(0)*%$"$1('"1*&)"1-().(('."'-")(&).(C)*%$"$1I
Back office gestión contratos ycalidad ventas
!3&$#1*6'(&)(.'0(%)-#'0(*)'.$H'&'0(+1*(>'0J(K1*")+*)0)-"$'.78.'/'&'('.(".$)-#)(+'*'("1-2$*/'*().(0)*%$"$1"1-#*'#'&17@)")+"$,-(5(:)0#$6-(&)(.10("1-#*'#107:)0#$,-(&)("1-#*'#'"$,-()-(.10(0$0#)/'0;1*+1*'#$%10(&)(4-&)0'7
Captación de clientes
;'+#'"$,-(&)(".$)-#)0(&).(/)*"'&1(&)(:!C()->)**$#1*$1(!D)-1(5(>)**$#1*$1(L*1+$17:*'='"$,-(5(M)*$2$"'"$,-(&)(.'0(M)-#'07:)0#$,-(&)("1-#*'#'"$,-()-(.10(C$0#)/'0;1*+1*'#$%10(&)(4NE4C!7L*)0#'"$,-(&).(C)*%$"$1(&)0.1"'.$H'&1()-(!*'-&'(&)E3)*1(5(!.='")#)()-(40+'O'(5(<'-$H'.)0()-;1.1/=$'7
WWW.GRUPODIGITEX.COM28
!"#"$%&'()*)#%+',"$-'.*/%+)'/"00%1%*$'23+"*%++'425%6$"7%82)+%/'63+$4(%1'6)1%'(4/%+9',"$-')':140";%'40'+:%6");"<%/)#%*$+9')*/')'+%17"6%';%7%;'"*')6641/)*6%',"$-'$-%'+64:%40'=%17"6%>
Contract management and salesquality back office
?3/"$'40'+);%+':%1041(%/'2@'$-%'4*8+"$%'A)+B'C416%DE3+$4(%1'6);;+'$4'64*0"1('64*$1)6$'+%17"6%DE4*$1)6$'F%6%:$"4*')*/'G)*)#%(%*$DE4*$1)6$'()*)#%(%*$'$-143#-'.*/%+)'E41:41)$%+@+$%(+D
E);;81%+:4*+%')6$"7"$@9'400%1"*#'+3::41$'041.*/%+)':14/36$+9')*/'"*6"/%*$')*/'21%)B/4,*+4;7"*#D=%#(%*$'63+$4(%1',)1*"*#+D'E4(:)*"%+')*/H)1#%'?6643*$+DI)1$"63;)1'+%#(%*$'63+$4(%1',)1*"*#+',"$-'C1%%G)1B%$'$)1"00DI)1$"63;)1'+%#(%*$'63+$4(%1',)1*"*#+',"$-'H)+$F%+4316%'$)1"00'JF%#3;)$%/'G)1B%$KDL*6"/%*$'1%:41$"*#'6);;+D=%64*/'63+$4(%1'+%17"6%';"*%9'"*'6)+%'40'63+$4(%1+%17"6%'$%1("*)$"4*'1%M3%+$D
Customer acquisition
E3+$4(%1')6M3"+"$"4*'40'N?='63+$4(%1+'"*'?;"%*A%11"$41@')*/'O,*'A%11"$41@D=);%+'F%641/"*#')*/'P%1"0"6)$"4*DE4*$1)6$'()*)#%(%*$'$-143#-'.*/%+)'E41:41)$%+@+$%(+DO00+-41"*#'=%17"6%+'I147"+"4*'"*'?1)*/)'/%'!3%14)*/'?;2)6%$%9'=:)"*9')*/'G)*"<);%+9'E4;4(2")D
MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
29
Principales proyectos
2011 MAIN PROJECTS
Outsourcing Atención a ClientesSector Industria
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
!"#$%&'()(*#%+,-#.%.()/.*#/#"/#&%)%0)(123#&%4(+,&*3,&/5(,/)(12#6#+%47(5(%2,*#.%#"/+#(2)(.%2)(/+0&*)%.%2,%+#.%#"*+#.(8%&%2,%+#7+7/&(*+#.%#"*+#)%2,&*+9*+0(,/"/&(*+#.%#"/#:*572(./.#.%#;/.&(.3#<+,7&(/+3<2./"7)=/#6#:/+,(""/#>/#;/2)9/?#@&70*#A(4(,%B0&*0*&)(*2/#"/#%+,&7),7&/#.%#*0%&/)(12#2%)%+/&(/#0/&/C
D9(+#+%&'()%#(+#.%'*,%.#,*#,9%#&%)%0,(*23#&%)*&.(2430&*)%++(243#/2.#8*""*EF70#*8#(2)(.%2,+#)*5(24#8&*5.(88%&%2,#7+%&+#*8#9*+0(,/"#)%2,%&+#(2#,9%#:*5572(,6#*8;/.&(.3#<+,7&(/+3#<2./"7+(/3#/2.#:/+,(""/#>/#;/2)9/?@&70*#A(4(,%B#0&*'(.%+#,9%#*0%&/,(*2#(28&/+,&7),7&%&%G7(&%.#,*C
!B,%&2/"#H2G7(&6#:(&)7(,?;/27/"#.&/8,(24#*8#%B,%&2/"#(2G7(&(%+?!5%&4%2)6#:(&)7(,?;/27/"#.&/8,(24#*8#!5%&4%2)(%+?I&%"(5(2/&6#I/&/5%,%&(J/,(*2#/,#K*+0(,/"#.%<"5/2+/?H<$#(2+,/""/,(*2#/2.#)*28(47&/,(*2?>A<I#$%&'%&#(2+,/""/,(*2#/2.#)*28(47&/,(*2?$%"%2%#(2+,/""/,(*2#/2.#)*28(47&/,(*2?L&/)"%#M(#(2+,/""/,(*2#/2.#)*28(47&/,(*2?#H2+,/2)%)&%/,(*2?#$)9%5%#0/&/5%,%&(J/,(*2?I"N+G"#+)&(0,#.%'%"*05%2,#8*&#.(88%&%2,#0/,(%2,5/(2,%2/2)%#,/+O+?H2+,/""/,(*2#/2.#)*28(47&/,(*2#*8#/2)(""/&6#,**"+#+7)9/+#:&6+,/"#P%0*&,+?;*.%"(24#*8#.(88%&%2,#)(&)7(,+?#A%+(42#*8#Q"*E#:9/&,+?;(4&/,(*2#,%/5#,&/(2(24?#K*+0(,/"(J/,(*2#:(&)7(,?;(4&/,(*2#,%/5#,&/(2(24?#!B,%&2/"#H2G7(&6#:(&)7(,?<4%2./#;/2/4%5%2,?$700*&,#(2#:%2,&/"#<.5(++(*2+3#!B,%&2/"#H2G7(&(%+3/2.#!5%&4%2)6#/&%/+?H2+,/""/,(*23#)*28(47&/,(*23#/2.#5/(2,%2/2)%#*8.(88%&%2,#%G7(05%2,#/2.#0&(2,%&+#8*"/E"%++&722(24#*8#$%"%2%?
Principales proyectos
2011 MAIN PROJECTS
Servicio de Atencióna la Dependencia.
Sector Administraciones Públicas
!"#$%#&'#()*+,#&'#$-.-#/'#0&()&+12#0#3+4+5'6#7*8,9:;5+10'"#<'9=+1+,#7*5'490"#&'#7*8,9:01+2*#/,>9'#"0#05'*1+2*#0"0/#?'9/,*0/#'*#/+5)01+2*#&'#3'?'*&'*1+0#'*#"0@,:)*+&0&#&'#A0&9+&B##!/5'#/'9=+1+,#'/#&'?'*&+'*5'&'#"0#:+/:0#@,*/'('9C0#&'#D0:+"+0#E#F/)*5,/#<,1+0"'/B
!"#<'9=+1+,G#H)'#/'#?9'/50#&'/&'#"0#/'&'#&'#3+4+5'6#'*I'40J?+#KA0&9+&LG##/'#'*10940#&'#+*8,9:09G#,89'1'9#E1,*1'9509#1+50#?9'=+0#?090#9'1+>+9#+*8,9:01+2*'/?'1+0"+J0&0#E#'/50>"'1'9#1,*/)"50#'*#",/#/+4)+'*5'/;:>+5,/M
F5'*1+2*#0#"0/#?'9/,*0/#&'?'*&+'*5'/B@+50#N9'=+0B7*8,9:01+2*#5'"'82*+10B
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
31
Principales proyectos
2011 MAIN PROJECTS
Servicio de Atenciónal Usuario
Sector Administraciones Públicas
!"#"$%&'()%*+'%,')*"-%*'."/%,'0%'1()(*$%'%.',+'#%1$"2.3'*%1(,45"2.'0%'".5"0%.5"+1'36('5(.14,$+1')+*+')*)#*+-+13'1%*/"5"(1',+.7+0(1'3'+',+.7+*')(*'8%09%1'04*+.$%'%,)%*"(0(':;;<=:;>>9
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A-1,G'!"#"$%&')*(0"4%,'+'H1+/"$7'E%*0"3%'+"8%4'+$'#*+2$"2#+2'()$"8+/',%*0"3%'$('3"$"I%2,;'J$'+/,('8+2+#%,'$-%',(/0"2#)*(3%,,'.(*'+27'."/%4'"23"4%2$;
Como único objetivo de laexcelencia operativa, seaplica un Modelo deOperación y de Calidad deServicio, con el equipohumano necesario paraconseguir mejorasoperativas y de coste.
Actividad
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!"#$%&'%#($#)*+,'-'#$.'%)(,"/'0*'11'"*'2#)"#3.'%)(,$"#)"&45)1,(6#$7#8'%-,*'#9$&'1#,:)..1,'&2#;,(+#(+'#+5<)"#(')<%'=5,%'&#($#%'"&'%#$.'%)(,"/,<.%$-'<'"(:#)"&#,"*%'):'#*$:('77,*,'"*6>
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
33
Digitex cumple con altos estándares de calidadDIGITEX FULFILLS HIGH QUALITY STANDARDS
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Estructura
STRUCTURE
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Estructura
STRUCTURE
BPO CENTERS
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Plataformasde operación
MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
37
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Plataformas de operación
BPO CENTERS
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
39
Plataformas de operación
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
41
Plataformas de operación
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
43
Plataformas de operación
OPERATION PLATFORMS
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Estructura
STRUCTURE
ESTRUCTURA TECNOLÓGICA
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TECHNOLOGICAL STRUCTURE
Estructuratecnológica
MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
45
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
47
Estructura tecnológica
TECHNOLOGY STRUCTURE
VMWARE HP INVENT MICROSOFT CISCO SYSTEMS
.NET (MICROSOFT) ORACLE IBM META 4
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El gran incremento de laplantilla en estos años esel resultado de la fuerteexpansión del Grupo enAmérica Latina.
Estructura
STRUCTURE
PERSONAS
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Personas
MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
49
Evolución Empleados Digitex
DIGITEX EMPLOYEES EVOLUTION
Empleados por Área Geográfica
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Todos los trabajadores deGrupo Digitex comparten unavisión común y una identidadcorporativa única.
Estructura
STRUCTURE
FORMACIÓN
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
51
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Formación
TRAINING
Grupo Digitex tiene en los planes decarrera una excelente herramientapara motivar e implicar a todo elpersonal en la vida de la empresa,construyendo juntos su futuroprofesional adaptando al empleadoa cada uno de los puestos que irádesempeñando a lo largo de sutrayectoria dentro de la organización.
Planes de CarreraCAREER PLANNING
WWW.GRUPODIGITEX.COM52
Plan de Formación 20112011 TRAINING PLAN
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Thanks to its employee career path,Grupo Digitex enjoys an excellentopportunity to motivate and get allworkers involved in the life of thecompany, building a shared professionalfuture, adapting the employee to eachone of the positions that he/she willundertake throughout his/herprofessional life within the organization.
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MEMORIA ANUAL 2011 GRUPO DIGITEX
2011 ANUAL REPORT DIGITEX GROUP
53
Formación
TRAINING
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Fases para planificacion de la carrera profesional y necesidades de los empleados
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1
PHASES FOR THE PLANNING OF THE PROFESSIONAL CAREER AND EMPLOYEE NEEDS
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