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2ASQ Automotive Division Webinar Series
Advanced Product Quality Planning (APQP)
Failure Mode and Effects Analysis (FMEA)
Control Plan
Production Part Approval Process (PPAP)
Statistical Process Control (SPC)
Measurement System Analysis (MSA)
Automotive Core Tools
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3ASQ Automotive Division Webinar Series
Automotive Core Tools
Examples: AIAG “Blue Book” Manuals
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4ASQ Automotive Division Webinar Series
Automotive Core Tools
Examples: Other Manuals
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5ASQ Automotive Division Webinar Series
APQP: 7.1 (Note)
FMEA: 7.3.3.1, 7.3.3.2
Control Plan: 7.5.1.1, Annex A
Product Approval Process (PPAP): 7.3.6.3
SPC: 8.1.2, 8.5.1.2
MSA: 7.6.1
Core Tools in ISO/TS 16949:2009
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6ASQ Automotive Division Webinar Series
APQP
Advanced Product Quality Planning
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7ASQ Automotive Division Webinar Series
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8ASQ Automotive Division Webinar Series
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9ASQ Automotive Division Webinar Series
APQP
What is it?
Management of product development
Why do we use it?
To understand what our customer wants and fulfill those wants
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10ASQ Automotive Division Webinar Series
CONCEPTINITIATION/APPROVAL
Feedback, Assessment &
Corrective Action INPUTS
|Feedback,
Assessment & Corrective Action
OUTPUTS
Planning INPUTS
|Planning OUTPUTS
Product Design &
Dev. INPUTS|
Product Design &
Dev. OUTPUTS
Process Design &
Dev. INPUTS|
Process Design &
Dev. OUTPUTS
Product & Process
Validation INPUTS
|Product & Process
Validation OUTPUTS
PROGRAMAPPROVAL
PROTOTYPE PILOT LAUNCH
PLANNING
PRODUCTION
PLANNING
PRODUCT DESIGN AND DEV.
PROCESS DESIGN AND DEVELOPMENT
PRODUCT & PROCESS VALIDATION
FEEDBACK ASSESSMENT AND CORRECTIVE ACTION
Advanced Product Quality Planning
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11ASQ Automotive Division Webinar Series
APQP Plan and Define Phase
Inputs:
• Voice of the Customer
• Market Research (Including OEM Vehicle Timing and Volume Expectations
• Historical Warranty and Quality Information
• Team Experience
• Business Plan/Marketing Strategy
• Product/Process Benchmark Data
• Product/Process Assumptions
• Product Reliability Studies
• Customer Inputs
Concept Initiation/Approval
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12ASQ Automotive Division Webinar Series
APQP Plan and Define Phase
Outputs:
• Design Goals
• Reliability and Quality Goals
• Preliminary Bill of Materials
• Preliminary Process Flow Chart
• Preliminary Listing of Special Product and Process Characteristics
• Product Assurance Plan
• Management Support
Concept Initiation/Approval
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13ASQ Automotive Division Webinar Series
APQP Product Design and Development Phase
Design Outputs:
• Design Failure Mode and Effects Analysis (DFMEA)
• Design for Manufacturability and Assembly
• Design Verification
• Design Reviews
• Prototype Build -- Control Plan
• Engineering Drawings (Including Math Data)
• Engineering Specifications
• Material Specifications
• Drawing and Specification Changes
APQP Outputs:
• New Equipment, Tooling and Facilities Requirements
• Special Product and Process Characteristics
• Gages / Testing Equipment Requirements
• Team Feasibility Commitment & Management Support
Program Approval
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14ASQ Automotive Division Webinar Series
Outputs:
• Packaging Standards and Specifications
• Product/Process Quality System Review
• Process Flow Chart
• Floor Plan Layout
• Process Failure Mode and Effects Analysis (PFMEA)
• Characteristics Matrix
• Pre-Launch Control Plan
• Process Instructions
• Measurement System Analysis Plan
• Management Support
• Preliminary Process Capability Study Plan
APQP Process Design and Development Phase
Prototype
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15ASQ Automotive Division Webinar Series
Outputs:
• Significant Production Run
• Measurement Systems Evaluation
• Preliminary Process Capability Study
• Production Part Approval
• Production Validation Testing
• Packaging Evaluation
• Production Control Plan
• Quality Planning Sign-Off and Management Support
APQP Product and Process Validation Phase
Pilot
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16ASQ Automotive Division Webinar Series
Outputs:
• Reduced Variation
• Improved Customer Satisfaction
• Improved Delivery and Service
• Effective Use of Lessons Learned/Best Practice
APQP Feedback, Assessment and Corrective Action Phase
Launch
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17ASQ Automotive Division Webinar Series
Pitfalls
• APQP treated as a “Quality Department Responsibility”
• APQP a separate process, not integrated into product development
• Key stakeholders brought in late (quality, production, suppliers)
• Milestones and deliverables ignored
• No top management involvement/support
ADVANCED PRODUCT QUALITY PLANNING
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18ASQ Automotive Division Webinar Series
FMEA
Failure Mode and Effects Analysis
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19ASQ Automotive Division Webinar Series
FMEA
What is it?
A risk analysis of a part or process
Why do we use it?
To find and fix a problem before something breaks or someone gets hurt
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20ASQ Automotive Division Webinar Series
Design FMEA
Process FMEA
Types of FMEAs
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21ASQ Automotive Division Webinar Series
Others:
System FMEA
Concept FMEA
Environmental FMEA
Machinery FMEA
Software FMEA
Types of FMEAs
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22ASQ Automotive Division Webinar Series
FMEA Process
Subsystem C Potential O D
Potential Potential S l Cause(s)/ c e R. Recommended Responsibility Action Results
Failure Effect(s) of e a Mechanism(s) c t P. Action(s) & Target Actions S O D R.
Function Mode Failure v s of Failure u Prevention Detection e N. Completion Date Taken e c e P.
Requirements s r c v c t N.
Current
Controls
What are the Functions, Features
or Requirements?
What can go wrong?
–No function
– Partial / Over /Degraded Function
– Intermittent Function
– Unintended Function
What are the Effects?
How bad is it?
What are the
Cause(s)?
What can be done?
–Design Changes
– Process Changes
– Special Controls
– Changes to Standards, Procedures, or guides
How often
does it happen?
How good is this method at detecting it?
How can this be prevented and
detected?
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23ASQ Automotive Division Webinar Series
Risk Action Strategies
1st Priority is Severity. Severity has a direct impact on the customer.
2nd Priority is Criticality (Severity times Occurrence: S x O). Criticality
evaluates the risk that an event with a high impact on the customer
will occur.
3rd Priority is RPN. RPN evaluates the ability to detect and contain
poor quality.
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24ASQ Automotive Division Webinar Series
Pitfalls
• FMEA started late in the development process (just in time for PPAP!)
• FMEA never updated after release
• FMEA not updated from nonconformity corrective actions
• Right side (action area) is blank
• RPN thresholds
• FMEA written by one person
• FMEA treated as a “Quality Department Responsibility”
Failure Mode and Effects Analysis
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25ASQ Automotive Division Webinar Series
Control Plan
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26ASQ Automotive Division Webinar Series
Control Plan
What is it?
A summary of controls used to make sure my
customer gets good product
Why do we use it?
To make sure controls are used and stay in
place
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27ASQ Automotive Division Webinar Series
CONTROL PLAN
Control Plan Number Key Contact/Phone Date (Orig.) Date (Rev.)
Part Number/Latest Change Level Core Team Customer Engineering Approval/Date (If Req'd.)
Part Name/Description Supplier/Plant Approval/Date Customer Quality Approval/Date (If Req'd.)
Supplier/Plant Supplier Code Other Approval/Date (If Req'd.) Other Approval/Date (If Req'd.)
MACHINE,PART/ PROCESS NAME/ DEVICE, SPECIAL
PROCESS OPERATION JIG,TOOLS, CHAR. PRODUCT/PROCESS EVALUATION/ SAMPLE REACTIONNUMBER DESCRIPTION FOR MFG. NO. PRODUCT PROCESS CLASS SPECIFICATION/ MEASUREMENT SIZE FREQ. CONTROL PLAN
TOLERANCE TECHNIQUE METHOD
CHARACTERISTICS METHODS
Prototype Pre-Launch Production
Control Plan
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28ASQ Automotive Division Webinar Series
A.2 Elements of the control plan
The organization shall develop a control plan that includes, as a minimum, the following contents.
a) General data
⎯ control plan number,
⎯ issue date and revision date, if any,
⎯ customer information (see customer requirements),
⎯ organization's name/site designation,
⎯ part number(s),
⎯ part name/description,
⎯ engineering change level,
⎯ phase covered (prototype, pre-launch, production),
⎯ key contact,
⎯ part/process step number,
⎯ process name/operation description.
b) Product control
⎯ product-related special characteristics,
⎯ other characteristics for control (number, product or process),
⎯ specification/tolerance.
c) Process control
⎯ process parameters,
⎯ process-related special characteristics,
⎯ machines, jigs, fixtures, tools for manufacturing.
d) Methods
⎯ evaluation measurement technique,
⎯ error-proofing,
⎯ sample size and frequency,
⎯ control method.
e) Reaction plan and corrective actions
⎯ reaction plan (include or reference),
⎯ corrective action.
Control Plan Elements
TS 16949 Annex A
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29ASQ Automotive Division Webinar Series
Pitfalls
• Control plan and PFMEA not aligned
• Control plan and operator instructions not aligned
• Control plan out of date
• Control plan not updated from nonconformity corrective actions
Control Plan
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30ASQ Automotive Division Webinar Series
PPAP
Production Part Approval Process
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31ASQ Automotive Division Webinar Series
PPAPWhat is it?
Requirements for approval of production parts.
Why do we use it?
To make sure that I understand all my customer
requirements, and that I can meet them under
actual production conditions.
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32ASQ Automotive Division Webinar Series
PPAP
11 Initial Process Study
12 Qualified Laboratory Documentation
13 Appearance Approval Report
14 Sample Production Parts
15 Master Samples
16 Checking Aids
17 Customer-Specific Requirements (Records)
18 Part Submission Warrant
Bulk Material Requirements Checklist
1 Design Records
2 Authorized Engineering Change Documents
3 Customer Engineering Approval
4 Design FMEA
5 Process Flow Diagrams
6 Process FMEA
7 Control Plan
8 Measurement System Analysis Studies
9 Dimensional Results
10 Material / Performance Test Results
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33ASQ Automotive Division Webinar Series
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34ASQ Automotive Division Webinar Series
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35ASQ Automotive Division Webinar Series
Pitfalls
• PPAP is treated as a separate process, rather than integrated into product development
• Incomplete PPAP
• Assuming that submission levels are what’s required, rather than what’s submitted
Production Part Approval Process
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36ASQ Automotive Division Webinar Series
SPC
Statistical Process Control
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37ASQ Automotive Division Webinar Series
SPCWhat is it?
A collection of statistical methods, especially
control charts, used to analyze and control a
process
Why do we use it?
To know when processes change and respond
accordingly
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38ASQ Automotive Division Webinar Series
Variation
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39ASQ Automotive Division Webinar Series
Mean = Average or
Distributions can vary in Location
X
Location (Center): 3 key measures
Median = Middle (by count)
Mode = Most often
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40ASQ Automotive Division Webinar Series
Distributions can vary in Spread
Spread: 3 key measures
Standard Deviation = σ or s
Variance = 2σ
Range = R
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41ASQ Automotive Division Webinar Series
Distributions can vary in Shape
68.25%
95.46%
99.73%
X σσ− σ2 σ3σ2−σ3−
Normal Distribution
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42ASQ Automotive Division Webinar Series
Control vs. Capability
If only common causes of variation are present, the output of a process forms a distribution that is stable over time and is predictable
If special causes of variation are present, the process output is not stable over time
Common and Special Causes
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43ASQ Automotive Division Webinar Series
In- Control
(Common Cause)
Out-of-Control
(Special Cause)
Acceptable Case 1 Case 3
Unacceptable Case 2 Case 4
Statistical Control
Variation
(Capability)
Control vs. Capability
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44ASQ Automotive Division Webinar Series
Cp, Cpk, Pp & Ppk
Cp / Pp: can the car
fit into the garage?
Cpk / Ppk: does the
car fit into the garage?
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45ASQ Automotive Division Webinar Series
Overall Variation
Within Subgroup Variation
if stable
Performance Ppk Cpk
Capability
If centeredPp Cp
OverallVariation
σOverall
WithinSubgroupVariation
σWithin
Kenneth J Kortge
Measures of Process Capability
(Capability Index)
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Index >>>> 1.67 Acceptable
1.33 ≤ Index ≤ 1.67 May Be AcceptableMay require an improvement plan
Index <<<< 1.33 Not Acceptable
Capability Metrics – Acceptance Criteria
Typical:
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2 Types of Data
Variable
Attribute
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Variables Charts
Chart Type
X-Bar & R MedianIndividual & Moving
Range (MR)
Primary Usage
Routine monitoring of manufacturing processes
Usually used as a monitoring tool for product or processes
Used when only one sample is possible
What Is Charted
Plots the average size and the range of the part sizes
Plots the individual sizes of the parts and the median of the part sizes
Plots the sample size and the moving range of the sample size
Sample Subgroup Size
Usually 3 to 6Should be an odd number: 3, 5, 7, etc.
One
Typical:
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49ASQ Automotive Division Webinar Series
Attribute Charts
Chart Type P Chart nP Chart C Chart U Chart
Primary Usage
Used for analyzing proportion or percent nonconforming or defective parts
Used for analyzing the number nonconforming or defective parts
Used for analyzing nonconformities or defects
Used for analyzing nonconformities per unit
What is Charted
Plots the proportion or percent of the nonconforming units
Plots the number of nonconforming items
Plots the count of all nonconformities found in the sample
Plots the average number of nonconformities in each sample
Sample Subgroup Size
Variable Fixed Fixed Variable
Typical:
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50ASQ Automotive Division Webinar Series
RX & Chart
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How Control Charts Work
UCLX
X
LCLX
��
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52ASQ Automotive Division Webinar Series
Special Cause Criteria
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53ASQ Automotive Division Webinar Series
Special Cause Criteria
1. Most measurements cluster around the center (average) line
2. A few measurements approach the edges (control limits)
3. No measurements outside the control limits
4. Same number of measurements on both sides of the center
(mirror image)
5. Random (no patterns)
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54ASQ Automotive Division Webinar Series
Pitfalls
• Ignoring out of control conditions
• Comparing control limits to spec limits
• Making process adjustments without understanding the source of the special cause variation
• Putting SPC charts on everything
Statistical Process Control
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55ASQ Automotive Division Webinar Series
MSA
Measurement Systems Analysis
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56ASQ Automotive Division Webinar Series
MSAWhat is it?
A collection of statistical methods used to assess
how much I can trust the information from a
gauge
Why do we use it?
Since all my information about a part/process
comes from gauges, I need to know when the
gauge information is dependable, and do
something when it’s not
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Bias: difference between the measurementand the "true" value
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Stability: change in bias over time
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Linearity: change in bias across expected range of measurements
Note that unacceptable linearity can happen in a variety of ways.
Do not assume a constant bias.
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60ASQ Automotive Division Webinar Series
Variable, replicable measurements
Typical:
10 Parts
3 Appraisers
3 Trials
Gage Repeatability and Reproducibility = GRR = R&R
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61ASQ Automotive Division Webinar Series
σ2GRR =
σ2Reproducibility
+ σ2Repeatability
GRR / R&R
% Total Variation vs. % Tolerance
Number of Distinct Categories (NDC)
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62ASQ Automotive Division Webinar Series
Repeatability
Appraiser A
Repeatability: gage-induced variation
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63ASQ Automotive Division Webinar Series
Reproducibility
Appraiser A C B
Reproducibility: operator-induced variation
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64ASQ Automotive Division Webinar Series
Total Variation = Process Variation + Measurement Variation
Think of a
right triangle
“Observed” “Actual”
MeasurementVariation
Process Variation
σ2
Total = σ2Process + σ2
Measurement
The Effect of Measurement Error
Kenneth J Kortge
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65ASQ Automotive Division Webinar Series
MeasurementVariation
What You Want to Know
σ2
Total = σ2Process + σ2
Measurement
Total Variation = Process Variation + Measurement Variation
The Effect of Measurement Error
Kenneth J Kortge
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66ASQ Automotive Division Webinar Series
% R&R
Number of Distinct Categories (NDC):
Greater than or equal to 5 – Acceptable
Less than 5 – Generally Not Acceptable
Under 10% error – Acceptable
10% - 30% error – May be acceptable based upon
importance of application, cost of measurement device, cost
of repair, etc.
Over 30% error – Not Acceptable. Every effort should be
made to improve the measurement system
Gage R&R Acceptance Criteria (Typical)
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67ASQ Automotive Division Webinar Series
Pitfalls
• Using MSA to obtain a number, rather than to understand gage variation
• Not documenting a conclusion and any actions needed, as part of the study
• Not conducting MSA for all gages on the control plan (TS 16949 requirement)
• Not validating Software (TS 16949 requirement)
• Using wrong analysis method (non-replicable, attribute, etc.)
Measurement Systems Analysis
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68ASQ Automotive Division Webinar Series
Advanced Product Quality Planning (APQP)
Failure Mode and Effects Analysis (FMEA)
Control Plan
Production Part Approval Process (PPAP)
Statistical Process Control (SPC)
Measurement System Analysis (MSA)
Automotive Core Tools
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69ASQ Automotive Division Webinar Series
QUESTIONS