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2012 Annual Meeting of Shareholders
May 22, 2012J. Richard Tompkins Center
Celebrating 115 Years!
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Forward Looking StatementCertain matters discussed in this presentation are forward-looking statements intended to qualify for the “safe harbor” from liability established by the Private Securities Litigation Reform Act of 1995. These forward-looking statements can generally be identified as such because the context of the statement will include words such as the Company “believes,” “anticipates,” “expects” or words of similar import. Similarly, statements that describe the Company’s future plans, objectives, estimates or goals are also forward-looking statements that are subject to the risks and uncertainties that could cause actual results to differ materially from those expressed or implied in the statements.
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2007 2008 2009 2010 2011
$0.87 $0.89
$0.72
$0.96
$0.84
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2007 2008 2009 2010 2011
86.1
91 91.2
102.7 102.1
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Operating Revenues $102.1 $102.7
Operating Expenses $ 77.9 $ 76.1
Net Income $ 13.4 $ 14.3
Diluted Earnings per Share $ 0.84 $ 0.96
Year Ended December 31,
2011 2010
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Weather-related consumption decline
Lower demand from contract and residential customers
Lower connection fees related to a stalled DE housing market
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Water Use Trends (Low flow appliances)
Rate Cycles Ending in NJ and DE
Operations and Maintenance Costs
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Operating Revenues $23.5 $24.0
Operating Expenses $19.7 $19.2
Net Income $ 1.8 $ 2.6
Diluted Earnings per Share $ 0.11 $ 0.17
First Quarter Ended March 31,
2012 2011
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• $0.1 Million Reached in December
• $0.8 Million Rate Request filed in July
• $6.9 Million Rate Request Filed in September
• $0.4 Million PWAC Approved in August
MWC TUI
TLUTESI
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• Settlement decision approved in March 2012
• Decision Expected in mid-2012
• Decision Expected in mid-2012
• $11.3 Million Rate Request filed in January
MWC TUI
TLUTESI
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33.9 44.758.4
82.796.3
118.3133.7
150.2 158.5 166.9182.5
205.8214.2
220.7
235.6243.4
252.2264.8
279.9295
316.5332.1
0
100
200
300
400
500
600
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
New Jersey Delaware
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$8.9
$5.1 $4.0
$2.6$1.2
Total - $21.8 Million
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$1.2 $1.6
$3.5$5.0
$10.5
Total Funding - $21.8
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90%
10%
Regulated Business Non-Regulated Contract Services
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18,000 20,000 20,00023,000 24,000
27,00031,000
35,00039,000 39,000 40,000
48,000
78,00082,000
86,00087,000
89,00092,000
94,000
98,00099,000 100,000 100,000
103,000
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Non-Regulated Regulated Customers
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2011 2010 2009 2008 2007 $0.74 $0.73 $0.72 $0.71 $0.70
Quarterly dividends paid since 1912Increased dividends for 39 consecutive years
Current Dividend Yield: 4.1%
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$0.25
$0.35
$0.45
$0.55
$0.65
$0.75
83 85 87 89 91 93 95 97 99 01 03 05 07 09 11
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$23 Million invested in Capital Projects in 2011 Upgrades to treatment plants and distribution systems in DE RENEW Program in NJ
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Major Pipeline Infrastructure Upgrades
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• Year 16 of a 25-Year Upgrade Program
• $3.3 million investment to replace water mains, valves and fire hydrants
• 37,000 feet of 6-, 8 and 10-inch main in the Township of Edison, NJ
• Project funding by New Jersey Environmental Infrastructure Trust
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ERP
AP
Mobile
Time & Labor
CC & B
Financials
Human Resources
Inventory Procurement
Asset Mgmt.
GIS
Business processes across departments are integrated into a single system
Helps Reduce Operating Costs, Facilitates Day-to-Day Management, Supports Planning
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Integration of all modules required extensive employee trainingOver the 4-year implementation of all modules, every employee involved in the project continued to perform their current job responsibilitiesLast core module went live May 21 next week
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Knowing the location of our crews enables field personnel to respond to customer inquiries in a more timely and efficient manner
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Visibility into Fleet Locations
Technology allows real-time access to system-wide water main, valve and hydrant data via user-friendly maps
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Dispatching has transparency across state lines
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Expanded Service Area
Stronger Infrastructure
Greater Efficiency
Better Trained Workforce
Complementary Business Line
More Strategic Partnerships
ExpandedCommunication
Toolkit
Optional Repair Plan Offerings
Strong Corporate Citizenship
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Ownership/Operation of Assets
Public/Private Partnerships
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2000
7000
12000
17000
22000
27000
Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12
Total Active Contracts
Total Active Households
10-Year Marketing Agreement with Home Serve USA, a leading provider of home maintenance service programs, to grow our LineCare Customer base
Options for customers include water service line, sewer line and interior plumbing and draining USA receives a service fee for billing, cash collection and other administrative matters
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Ongoing Maintenance
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TESI Adds Wastewater Facility
TESI’s seventh wastewater treatment facility Serves a 75-lot development in Lewes, DE
Serving The Ridings Community
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Wandendale Update
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There’s no such thing as wastewater!
Water
Energy
Nutrients
Metals
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MSEX and Natural Systems Utilitiesformed a joint venture
20-year public private partnership with the Village of Ridgewood, New Jersey
Ridgewood Green will design, build, own and operate facilities to optimize production of electricity at Ridgewood’s municipal wastewater treatment plant
Facility operation expected to begin Q4 2012
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Conversion of biogas to
electricity via anaerobic digestion
Installation of solar arrays to
produce additional electricity
Addition of ultraviolet light for wastewater
disinfection
Approach to Treatment Process Optimization
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Skills Development Training for Supervisory/Management Staff
Setting the Stage for Excellent Performance Communicating for Results Building Effective Work Relationships Coaching for Optimal Performance Building a Positive Work Environment Developing Employee Skills and Work HabitsManaging Priorities, Time and Projects Solving Problems on the Front Line Resolving Conflicts Understanding workplace legalities
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Honors and Awards
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Serving Our Communities
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Communicating The Value of Water
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Executive Leadership Changes
James Garrett Retired in March 2012
Lorrie Ginegaw Named Vice President – Human Resources
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Our Values: Integrity A Strong Customer Focus Continual Improvement Teamwork Social Responsibility A Results-Driven Work Ethic
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2012 Annual Meeting of Shareholders
Thank you for your continued interest and support!
Celebrating 115 Years!