© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Migrating to Unified Communications
with Microsoft Lync
Session #8 Making it Happen
with Professional Services
September 2012
The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Housekeeping….
• To reduce interrupts and noise, all lines will remain on mute
• To pose a question/comment, please use the Q/A menu
• A link to the recording of today’s presentation and the slide deck will be sent in a few days via email.
• Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn
The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Great Drawings! Nine opportunities to win!
• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)
• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series
• Up to eight chances per person to with the Vacation Voucher • Drawing for the iPad will be held at the end of each month and selected from survey responses for that month • One chance per person per month for the iPad drawing • Winners will be notified via email • Only US Legal Residents are eligible • Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series
8 x iPad 3s
$2,000 Vacation Voucher!
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
UC Migration with Microsoft Lync Series
Branch Office Deployments and Survivability
Call Recording and Compliance with UC
Making it Happen with Professional Services
Implementing IM/Presence/Voice & Video
Emergency Services and E911 with UC
Moving off the PBX
SIP Trunking – Turning on the Cost Savings
UC Mobility - Taking it on the Road
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Presenters
Alan D. Percy
Sr. Director, Marketing NA
Bill Skinner
Director of Professional Services
Benjamin Tosado
VP of Professional Services
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Agenda
Survey / Feedback
Q/A
Introductions and Housekeeping
Background
Thoughts on DIY
The Process – Bill Skinner
Customer Successes – Ben Tosado
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
DIY vs. Hiring Professionals
Implementing UC is a lot like installing a Pool:
• Do it yourself (It’s just digging a hole and filling it with water, right?)
• Requires special tools, knowledge and plenty of your time to complete.
• Least expensive
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
DIY vs. Hiring Professionals
Outsource the entire effort:
• Hire a professional for construction, seasonal startup/closing and weekly chemical testing, vacuuming and all maintenance.
• No prior knowledge, no specialized tools
• Most expensive.
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
DIY vs. Hiring Professionals
Hybrid Model:
• Hire out construction & seasonal startup/closing
• Do your own weekly maintenance
• Requires some knowledge and basic tools
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Making the Decision?
Considerations:
• Capital vs. Operational Expenses?
• One-time effort or an ongoing effort?
• Control?
• Training costs?
• Specialized equipment/software/tools
• Time to completion (and cost savings)?
© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Introduction to Professional Services
September 2012
Bill Skinner
Director of Professional Services
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Planning & Design
Project Lifecycle
Implement
Manage
Focus
Teamwork
Leadership
Communication
Process
Scalability
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Project Lifecycle
• Establish goals
• Obtain project funding
• Form project team
• Design network architecture
• Determine strategy for success
Planning and Design
Network Design
Proof of Concept
Project Planning
Methods Development
Migration Planning
Acceptance Planning
OA&M Planning
Network Assessment
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Project Lifecycle
• Procure and delivery components
• Install, configure, and test
• Monitor progress
• Ensure successful deployment
Implement
Site Survey
Physical Installation
Implement/ Configure
Project Management
Network Integration
Staging
Training
Hardware Procurement
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Project Lifecycle
• Support fully operational system
• Monitor for success
• Planning for network changes and system growth
• Optimize for continuous improvement
Support and Manage
Software Maintenance
Help Desk
Software Upgrade
Technician Dispatch
MACD
Spares Management
Performance Upgrades
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Who’s the Right Person for the Job?
Experience
Lessons Learned
Best Practices
Methods Development
One-time event
Existing Infrastructure
Customer Partner Vendor
Capital vs Operational
Control
Timeline
Training
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
AudioCodes and Lync Resources
The System Integrator Partner Business Case for Microsoft Lync
Forrester Total Economic Impact
Microsoft Lync Case Studies
Microsoft Lync Recorded Webinars • Microsoft Lync Migration Strategies
• SBA – Installation and Configuration
• SBA – Upgrade and Recovery Process
• Lync System – Voice Aspects Overview
• SIP Trunking with Microsoft Lync
AudioCodes Services that Help Complete the Voice Solution for Unified Communications
AudioCodes Professional Services
NOTE: Just right click and open hyperlink!
Professional Services For Unified Communications
Benjamin Tosado
VP of Professional Services
• 10 Year Microsoft Gold Partner • Specialized in Unified Communications • Messaging and Hosting Competencies • Awarded Microsoft Voice Partner of the Year in
2011 • Successful Microsoft UC Deployments in
Commercial, Government, Enterprise and Healthcare
• Microsoft MEC (Microsoft Experience Center) Facilitators and PSLP (Premier Support for Lync Partner) Certified
About CONQUEST
• Assistance Understanding the Value of UC • Planning and Architecture
• Deployment and Migration
• Adoption and Readiness
• Ongoing Support
Available UC Services
• Helps Quantify UC Benefits
• Examine Communications Spend and Work Roles within an Organization
• High Level Scope for a UC Solution Build on Microsoft Technologies
• Determine Savings from UC Solution & Overall Solution ROI
UC Value Assessment
• Discuss Solution Goals
• Examine Existing Environment
• Meet with Technical Teams to Discuss Architecture and Deployment Plan
• Document Solution Architecture and Deployment Plan
Planning and Architecture
• Can be a Hang Up – Need to Understand Users
• Assistance Selecting Endpoints
• Developing Training Materials
• Training Delivery
• Ongoing Training Strategies and Aids
Adoption and Readiness
• Conquest Care for UC – One Support Contact
• Ongoing Hardware and Software Maintenance
• 24x7 Monitoring
• Preventative Maintenance
• Personalized Support Experience Backed by Microsoft Premier
Ongoing Support
End to End Deployment and Support End to End Deployment Customer Supported Augmented Deployment and Customer Supported
Customer Examples
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Survey Time!
$2,000 Vacation Voucher!
We appreciate your feedback!
Please complete the short survey
www.surveymonkey.com/s/UCMIGRATION8
8 x iPad 3s
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Q/A and To Learn More:
• Questions: Use the Q/A menu on Live Meeting
• To request immediate follow-up: www.audiocodes.com/Lync
• More on Lync solutions: • Whitepapers
• Recorded webinars
• Videos
• Datasheets/Brochures
• Social Media • LinkedIn - AudioCodes / Lync Resource Center Group
• Twitter – @AudioCodes or @AlanDPercy
Booth #808 October, 2-4, 2012
Austin, TX
See us at:
© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Thanks!
More on Lync solutions at: www.audiocodes.com/Lync
Alan D. Percy [email protected]
Twitter: @AlanDPercy