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Mindful Listening
ChCh:: 55
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topics covered
• The Listening Process• Obstacles to Mindful Listening• Forms of Nonlistening• Adapting Listening to Communication Goals• Social Media and Listening• Guidelines for Effective Listening
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af ter studying
• Describe six elements in the listening process.
• List major external and internal obstacles to mindful listening.
• Identify your own nonlistening behaviors.
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af ter studying
• Identify your reasons for listening during a typical day.
• Recognize how social media can hinder mindful listening.
• Apply chapter guidelines to enhance your listening skills.
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Listening
• Hearing is a physiological activity that involves sound waves hitting our eardrums
• Listening is an active, complex process that consists of being mindful, physicaly receiving messages, selecting and organizing messages, interpreting messages, responding, and remembering
Hearing = Listening
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the Chinese character for the word LISTENING
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The Listening Process
• Mindfulness
• Physically receiving messages
• Selecting and organizing material
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The Listening Process Continued
• Interpreting communication
• Responding
• Remembering(35% of a message,8 hrs. After hearing)
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Obstacles to Mindful Listening
1. Obstacles in the communication situation2. Obstacles in the communicators
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Obstacles to Mindful Listening
• External obstacles Message overload Message complexity Noise
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Obstacles to Mindful Listening Continued
• Internal obstacles Preoccupation Prejudgment Reacting to emotionally loaded language Lack of effort Failure to adapt listening styles
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Forms of Nonlistening
• Forms of Nonlistening: Pseudolistening Monopolizing Selective listening Defensive listening Ambushing Literal listening
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Adapting Listening to Communication Goals• Listening for pleasure• Listening for information
Be mindful Control obstacles Ask questions Use aids to recall Organize information
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Adapting Listening to Communication Goals Continued• Listening to support others
Be mindful Be careful of expressing judgment Understand the other person’s perspective
– Paraphrase– Use minimal encouragers– Ask questions
Express support
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Guidelines for Effective Listening
• Be mindful• Adapt listening appropriately• Listen actively