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MNAMosby’s Long Term Care Assistant Chapter 5 WORK ETHICS
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Ethics
Right and wrong conduct
Work Ethics is behavior in the work place
How you look What you say How you behave How you treat others How you work with others
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Personal Health, Hygiene, & Appearance
Residents, families and visitors expect you to look and act healthy.
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Your Health
•Diet – breakfast important
•Sleep and Rest – 7 hours
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Your Health
•Body Mechanics - using your body in an efficient manner
•Exercise - needed for muscle tone, circulation, weight control
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Your Health
•Eyes
•Smoking
•Drugs
•Alcohol
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Hygiene
Bathe daily
Prevent body odors
Brush your teeth
Shampoo often
Keep fingernails clean
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Appearance
Practice good personal hygiene
Uniform fits well
Uniforms are clean, neat, ironed
Name badge
Appropriate underclothes
Minimal jewelry
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Appearance
NO Body Piercing
Fingernails: Modest, one color nail polish only. No sparkles, jewels or harsh colors.
X
X
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Appearance
Make-up: Minimal. No dark, dramatic eyeliner or shadow.
Perfume: minimal
X
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Appearance
Need to wear a watch
Clean, comfortable
Hair: always up. Secured tightly. Not loose, to the side or taken down until you board the bus.
X
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Qualities & Traits for Good Work Ethics
Dependability
Caring
Consideration
Cheerfulness
Empathy
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Qualities & Traits for Good Work Ethics
Trustworthiness
Respectfulness
Courtesy
Conscientiousness
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Qualities & Traits for Good Work Ethics
Honesty
Cooperation
Enthusiasm
Self-awareness
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Getting a Job
Newspapers
Internet
Clinical Sites
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What Employers Look For
Dependable
Well groomed
Values and Attitudes
Communication Skills
Proof of Training
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Job Applications
1st Impressions
Write Neatly
Complete entire form
Explain job gaps
Provide references
Be Honest
POSITIVE ATTITUDE
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The Job Interview
Present a good image
Be on time - make a “dry run”
Be prepared to wait
HANDSHAKE
Eye contact
Body Language
Ask Questions
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The Job Interview
Yes Sir/No Sir
Honest answers
Be ready to share our skills experience
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The Job Interview
Common Interview Questions
Tell me about yourself.
What are your career goals?
Tell me about your last job. Why did you leave?
How would your former co-workers describe you?
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The Job Interview
Common Interview Questions
How do you set priorities?
How do you handle problems with residents or co-workers?
Why do you want to work here?
Why should this center hire you?
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Questions for you to ask the Interviewer
What employee qualities and traits are most important to you?
What nursing care pattern is used here?
How does my supervisor typically handle problems?
How do you see my job in the next year? In the next 3 years?
May I have a tour of the center?
May I meet the nurse manager?
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Follow –Up
Write a thank you letter to your interviewer.
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ON THE JOB
Work when scheduled
Arrive on time
Do not leave early
Do not call in unless absolutely necessary
Be cheerful
Help others –be a team player
Don’t gossip
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ON THE JOB
Maintain confidentiality
Use professional language
Be courteous:• Use Mr. or Mrs.
• Hold doors open
• Give praise
•Say “thank you” and “please”
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ON THE JOB
Don’t let personal matters interfere with your job:
•Phone calls
•Visitors
•Computers
•Supplies
•Emotions
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Resigning
Give written notice
Give @ least 2 weeks notice
Indicate your reason for leaving
Thank the employer for the opportunity
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Reasons for losing a JOB
• Poor attendance
• Abandonment
• Falsifying a record
• Violence
• Weapons
• Alcohol
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Reasons for losing a JOB
•Drugs
•Harassment
•Offensive language
•Stealing
•Destruction of property
•Disrespect
•Abuse or neglect
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Reasons for losing a JOB
•Invading privacy
•Confidentiality
•Defamation
•Sleeping
•Dress code
•Failure to follow policy
•Tending to personal matters while on duty
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Review
Seeing things from another person’s point of view is ?
Empathy
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Review
To torment, worry or offend another person is ?
harassment
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Review
Appropriate behaviors in the workplace is called ?
Work ethics
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Review
Being alert, careful, and exact in performing procedures and following instructions is called ?
Conscientiousness
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Review
Willingly helping and working with others is called ?
cooperation
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Review
Reporting to work on time, keeping your obligations and promises is called ?
dependability
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Review
Failure to maintain confidentiality is grounds for losing your job.
True or False
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Review
To perform your job well you need at least _____ hours of sleep each night.
7
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Review
Which character trait do employers look for most?
dependability
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Review
You should ask questions during a job interview .
True or False
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Review
Saying “please” and “thank you” is a courteous act .
True or False
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Review
If you need to resign from a job, it is acceptable to give 2 days notice .
True or False
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Review
Body language includes eye contact and hand gestures.
True or False
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Review
OBRA requires LTCFs to hire NAs who have completed a state approved training and competency evaluation program
True or False
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Review
You never get a second chance to make a first impression .
True or False
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Review
The following statement signals a good attitude.
“I work harder then anyone else here.”
True or False
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Questions??