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My Landlord: Reported Benefits
Since deploying My Landlord in Summer 2011 Amicus Horizon Housing Group has realised a variety of benefits, some unexpected:
Resident engagement: "Looking Local gives us true resident engagement. We've started a dialogue and that's where we want to be.”
Easy to use interface; intuitive to useNo capital investment, no running costs
Future proofed technology: "The added ROI on My Landlord is that it is future proofed, so we don't have to worry about taking it forward or supporting it, Looking Local does that.”
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My Landlord: Headlines from the Frontline
Comprehensive solution: "My Landlord is an actual communications platform rather than an email that has to be managed.”
Happy customer service teams: “It is as much about the reporting capability as the customer experience."
Issue Tracking: "For the operative My Landlord is fantastic as not only does it have a picture, the detail and the tenant’s availability, but it allows us to see every single comment the reporter said and exactly what the operative said back; there is no confusion.”
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High level of reporting aiding scrutiny: "My Landlord gives us a sense of maturity in terms of reporting to the board.”
My Landlord: Scrutiny Benefits
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My Landlord: Savings & Insight
Encouraging channel shift Reducing the per transaction costAid to mobile workingQuick set up Vendor support
Research vs Service: “The annual subscription is cheaper than a research report and getting live data and real results leading to a better understanding of customer behaviour on a far deeper level.”