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National Provider Identifier:Effective Communication
Strategies
Presented at the 12th Annual HIPAA Summit
April 9, 2006Washington, DC
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Agenda
Session Introduction Communication Challenges Provider Communications Health Plan Communications Audience Questions
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NPI Communication: Industry
Andrea S. DanesDirector, Business Development
FOX systems, [email protected]
217.698.8171
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Data Requirements
Crosswalk solutions • NPI + other data = legacy ID
Taxonomy Collection/Validation changes Transactional differences Availability in PMS Companion Guide changes
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Enumeration Schema
Legacy enumeration differences• Payer to payer
• Payer to clearinghouse
• Payer to provider Standard enumeration needs/plans
• Payer information on current schema
• Provider information on enumeration plans Timing of application
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NPI Distribution
Payer collection/validation methods• Re-enrollment
• Credentialing
• Contracting
Proof of assignment NPPES interface
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Payment Consistency and Continuity
Revenue cycle management Payment rate monitoring Error resolution plan Timing of ID return on 835 transaction Error code utilization through transition
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Implementation Strategy
Dual use Trading partner flexibility Vendor readiness Testing
• Schedule
• Priorities Paper form implications Transition plan timelines
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Paper Forms Revised 1500 (NUCC)
• 10/01/06: Payers able to accept
• 02/01/07: New version only UB04 (NUBC)
• 03/01/07: Payers able to accept
• 05/23/07: New version only Dental
• Standard ADA form
• No dual use strategy Pharmacy
• Standard NCPDP Universal Claim Form (UCF)
• No dual use strategy (electronic or paper)
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Medicare Implementation Schedule January 3, 2006 -October 1, 2006
• Providers may send NPI (optional) with Medicare number (Required)• CMS will return submitted identifiers on
• Outbound claims• Claim status response• Eligibility benefit response
October 2, 2006 - May 22, 2007• Providers may send NPI and/or Medicare number • No Medicare number may result in non-payment• CMS will return submitted identifiers on electronic remittance advice
May 23, 2007 – Forward• Providers must send NPI only• Small health plans have an additional year to comply
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NPI Communication: Provider
Jean NarcisiDirector of Dental Informatics
312.440.2750
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Communication Plan
Internal education Identify affected trading partners and
business associates Review contracts Validate internal provider data
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Communication Plan
Determine testing strategy with each partner
Determine transition strategies • Compliance date vs. implementation dates
• Dual use
• Atypical providers without NPIs
• Referrals
• Prescibers
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Communication Plan
Other considerations:• Multiple practice locations
• Group practice relationships
• Hospital affiliations
• Health plan affiliations/participation
• Organizational relationships
• Sub-part relationships
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Communication Plan for Organizational Providers
Education-Administration/Leadership• Revenue Cycle Departments
• Managed Care
• Medical Staff Credentialing
• Provider Enrollment
• Medical Records Department
• Practice Management
• Billing/financial representatives
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Communication Plan for Individual Providers
Education • Front Desk
• Scheduling/Registration
• Billing/Appeals
• Support staff
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Communicate Newly Develop Policies
How and when to use the NPI How and when NPIs are secured How the NPI is used for claims What to do if the NPI is unknown How the NPI is used for referrals How the NPI is used on prescriptions
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Association/Society Communication
Newsletters Journals Publications Educational workshops/Annual Session Road shows DVDs/Videos
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NPI Communication: Health Plans
Gail KocherTech Business Analyst 3 - ISG
Highmark, [email protected]
717.302.4908
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Customer Communication Challenges
Providers• Facility vs. Professional
• NPI readiness state
• Business focus not technical
• Volume vs. need for direct interaction
• Electronic connection not always direct
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Customer Communication Challenges
Trading Partners (e.g. clearinghouse, software vendor, billing service)
• Facility vs. Professional
• NPI readiness state
• Technical focus not business
• Intermediary to provider’s system
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Internal Communication Challenges
Information Systems• Downstream impacts
Provider Relations and Contracting Claims Processing Business Partners Etc, etc.
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Health Plan Considerations
Database and system requirements Current legacy vs. NPI enumeration
schema (cross-walking) NPI collection process Communication plan Paper claim approach
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Health Plan Considerations
Testing – internal• Release schedules
Testing – external• Trading partner readiness
Transition • Dual – yes/no?
• Dual - some/all transactions?
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What Happens when Communications Fail?
Transactions may reject up front• Payer not ready to accept NPI
• Provider not ready to accept returned NPI
• NPI and/or legacy IDs in unexpected location (270/271)
• Legacy IDs still needed but not sent
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What Happens when Communications Fail?
NPI to legacy cross-walk may match differently than expected• Overpayment
• Underpayment
• Duplicate payment
Potential fraud and abuse
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What Happens when Communications Fail?
Project plan impacts• Change in project direction
• Misunderstood project direction not caught
• Remove coding
• New coding
• Downstream impacts of above changes
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What Happens when Communications Fail?
Testing time frames shorten• Reduces comfort levels that after NPI mirrors
pre-NPI 100%
• Reduces adjustment time when necessary
• Resource impacts to Customer Service ratios
• Re-education may be needed due to time lag
• High volume of changes in short time frame instead of low volume in extended time frame
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Audience Questions
Thank you!!