National Vocational and Technical Training Commission
(NAVTTC)
Competency Standards for National Vocational Certificate Level 2 in
Domestic Worker (Housemaid)
January 2016
Qualification Code: 1011PS01
Competency Standards for Housemaid Page | 2
Table of Contents
1. Introduction …………………………………………………………………………………. 03
2. Competency A. Clean the House …………………............................………………… 04
3. Competency B. Carry out Kitchen Care ……..…………………………………………. 08
4. Competency C. Perform Basic Cooking and Serving ………………………………... 10
5. Competency D. Perform Laundry Operations...........………….…..…..……………… 12
6. Competency E. Provide Child/Elderly care .........…………………………….............. 14
7. Competency F. Practice Work Ethics……..…………………………………………….. 16
8. List of Tools, Machinery and Equipment……………………………………………….. 19
Competency Standards for Housemaid Page | 3
Introduction
Definition of Housemaid:
A “Housemaid” is a person who works within the employer's household and perform a variety of household services including cleaning and household
maintenance. Other responsibilities may include cooking, laundry and ironing, providing care for children and elderly dependents to housekeeping.
Level of Qualification:
National Vocational Certificate Level 2 in Domestic Worker (Housemaid) as per National Vocational Qualification Framework (NVQF)
Scope and objective
National Vocational and Technical Training Commission (NAVTTC), Government of Pakistan reflected upon the need to develop a competency based training
programme for housemaids along with TVET Reform Support Programme. In order to respond the trend of hiring qualified housemaids this qualification will
bring a great value addition both through regular/formal training and providing opportunity to a large number of individuals (trained under informal sector) to
become a certified housemaids through Recognition of Prior Learning or Recognition of Current Competencies (RPL/RCC). This is the first ever effort to offer
competency based training and assessment for this particular qualification in Pakistan.
Competency Standards for Housemaid Page | 4
Competency Module A: Clean the House Overview: This competency standard identifies the competencies required in order to perform cleaning of the house. Trainee will be expected to clean the
bedroom/washroom, clean the living/drawing/dining/open area, dispose of household waste and use of the household cleaning tools and equipment. Trainee
must also gain the relevant knowledge of equipment, requirements and standards etc.
Competency Unit Performance Criteria Knowledge and Understanding
A1. Use of household cleaning tools and equipment
Trainee will be able to: P1. Identify cleaning tools and equipment according to
job demand
P2. Use appropriate tools in accordance with the desired cleaning job
P3. Maintain household cleaning tools and equipment as per requirement
P4. Store tools and equipment at appropriate place
Trainee must know and understand: K1. Different types of tools and their use K2. Different types of cleaning equipment and their use K3. Types of cleaning chemicals and their use K4. Basic tools and equipment maintenance procedure K5. Types and usage of personal protective materials (gloves apron, masks, shoes and head cover )
A2. Clean the bedroom as per standard
Trainee will be able to: P1. Set the curtains/blinds if required
P2. Place the scattered items orderly in the bedroom
at their appropriate locations
P3. Make the bed according to the house owner requirement
P4. Carry out the cleaning of the bedroom floor
Trainee must know and understand: K1. Dusting processes
K2. Mopping Techniques
K3. Bed Making Techniques
K4. Handling of curtains/blinds
K5. Carpet cleaning techniques
Competency Standards for Housemaid Page | 5
Competency Unit Performance Criteria Knowledge and Understanding
including wet moping in sequence using right chemical
P5. Perform dusting of the bedroom to clean the bedroom furniture and other fixtures
A3. Clean the washroom as per standard
Trainee will be able to: P1. Remove used items from the bathroom as per
requirement
P2. Carryout cleaning of basin counter/shelves as per standards
P3. Carryout cleaning of shower area as per requirement
P4. Carryout cleaning of the toilet using the appropriate chemicals
P5. Carry out cleaning of bathroom floor as per requirement
P6. Install the toiletries as required
Trainee must know and understand: K1. Bathroom cleaning tools K2. Bathroom cleaning techniques K3. Use of bathroom chemicals
Competency Standards for Housemaid Page | 6
Competency Unit Performance Criteria Knowledge and Understanding
A4. Clean the living/drawing/dining/study room
Trainee will be able to: P1. Place the scattered items in the room to their
appropriate locations
P2. Set the curtains/blinds if required
P3. Carry out the cleaning of the room floor including wet moping as per sequence
P4. Perform dusting of the room furniture and other fixtures after floor cleaning
Trainee must know and understand: K1. Dusting processes
K2. Mopping Techniques
K3. Proper handling of home items/ appliances
K4. Handling of curtains/blinds
A5. Execute cleaning of open area (porch, patio, veranda , terrace, roof, green/pet area)
Trainee will be able to: P1. Place the scattered items at their appropriate
locations
P2. Carry out watering of plants as per schedule
P3. Ensure pet area is cleaned as per schedule
P4. Carry out the cleaning of the floor using appropriate tools
P5. Perform dusting of the goods installed in open area
P6. Perform wet mopping as per requirement
Trainee must know & Understand: K1. Dusting processes
K2. Basic plant handling/care techniques
K3. kinds of pets
Competency Standards for Housemaid Page | 7
Competency Unit Performance Criteria Knowledge and Understanding
A6. Dispose household waste
Trainee will be able to: P1. Collect household waste as instructed P2. Dispose the household waste at appropriate place P3. Maintain the dustbins for future use
Trainee must know & Understand: K1. Types of household waste K2. Disposal points K3. Dustbin maintenance procedures
A7. Carry out deep house cleaning
Trainee will be able to: P1. Identify deep cleaning tools and equipment
P2. Perform deep house cleaning according to the set
schedule which will include cleaning of: Ceiling Walls Hidden Areas Wall hanging Fixtures Furniture Carpets and mats Storage area Curtains Rugs Cupboards Windows
P3. Rearrange the household items at proper place
after deep cleaning
P4. Store the deep cleaning tools and equipment at appropriate places
Trainee must know and understand: K1. Deep cleaning techniques K2. Importance of deep cleaning K3. Mopping Techniques K4. Safety precautions
Competency Standards for Housemaid Page | 8
Competency Module B: Carryout Kitchen Care Overview: This competency standard identifies the competencies required to carry out kitchen care. Trainee will be expected to perform dishwashing, clean
the kitchen and must gain the relevant knowledge about kitchen care.
Competency Unit Performance Criteria Knowledge and Understanding
B1.
Perform Dishwashing as
required
Trainee will be able to:
P1. Collect used utensils/crockery/cutlery for washing
P2. Sort out according to types of utensils
P3. Wash utensils using appropriate tools and chemicals
P4. Wipe/Dry the washed items
P5. Stack/ store the washed items to their appropriate
places
P6. Clean dishwashing area after dishwashing
Trainee must know and understand:
K1. Types of utensils and their handling /use
K2. Types of washing tools and chemicals and their use
K3. Stacking/storage procedure
Competency Standards for Housemaid Page | 9
Competency Unit Performance Criteria Knowledge and Understanding
B2.
Perform Kitchen Cleaning
Trainee will be able to:
P1. Place the scattered kitchen items at their appropriate
places
P2. Clean cooking range/stove as per standard
P3. Perform cleaning of kitchen shelves/counter as per
requirement
P4. Perform cleaning of kitchen appliances following
manufacturer’s instructions
P5. Perform cleaning of kitchen floor as per requirement
Trainee must know and understand:
K1. Kitchen Cleaning Techniques
K2. Types of kitchen cleaning tools & chemicals
K3. Storage/Stacking Procedure
K4. Use of personal protective equipment in the kitchen
K5. Importance of hygiene procedure and practice
Competency Standards for Housemaid Page | 10
Competency Module C: Perform Basic Cooking & Serving Overview: This competency standard identifies the competencies required to perform basic cooking and serving at the house. Trainee will be expected to
perform pre preparation for cooking, basic cooking and serve food as required. Trainee must also gain the relevant knowledge of cooking and serving.
Competency Unit Performance Criteria Knowledge and Understanding
C1. Pre preparation for Cooking
Trainee must be able to: P1. Purchase required grocery items (if any) P2. Arrange the ingredients as per requirement P3. Prepare the ingredients for cooking P4. Arrange required utensils for cooking P5. Prepare cooking appliances as per cooking requirement
Trainee must know and understand: K1. Washing/Cutting/ chopping techniques K2. Use of kitchen utensils
C2. Perform Basic Cooking as required
Trainee must be able to: P1. Seek necessary instruction about cooking from house owner. P2. Carryout day to day cooking as required P3. Clear the kitchen counter after cooking
Trainee must know and understand: K1. Use of utensils K2. Types of cooking appliances K3. Basic Cooking methods/ recipes K4. Location of every item used for cooking
Competency Standards for Housemaid Page | 11
Competency Unit Performance Criteria Knowledge and Understanding
C3. Serve the food
Trainee must be able to: P1. Prepare dining area for food serving according to the requirement which may include
Dining table layout Trolley setting Tray setting
P2. Serve the food & beverages as per instruction P3. Clear/Clean up the dining area after serving
Trainee must know and understand: K1. Dining table layout methods K2. Trolley setting methods K3. Tray setting methods K4. Serving manners K5. Crockery protocol
Competency Standards for Housemaid Page | 12
Competency Module D: Perform Laundry Operations Overview: This competency standard identifies the competencies required in order to perform laundry operations. Trainee will be expected to perform
laundry, ironing and stacking of the laundered items and must gain knowledge related to laundry.
Competency Unit Performance Criteria Knowledge and Understanding
D1. Perform Laundry
Trainee will be able to:
P1. Sort items according to texture, colour and size P2. Select laundry methods according to type of clothing P3. Operate laundry equipment according to manufacturer’s specifications P4. Use cleaning agents and chemicals according to specific item/ laundry requirement P5. Dry washed items according to requirement P6. Check items after laundering to ensure desired cleaning quality P7. Clean the laundry area and equipment
Trainee must know and understand:
K1. Types of fabric/clothes K2. Laundry Methods which includes: Stain Removal Hand wash Machine wash K3. Types of cleaning agents K4. Fabric Drying methods K5. Laundry Damage reporting(Scope needs to be defined) K6. Handling of laundry equipment K7. Precautionary measures for handling laundry equipment
Competency Standards for Housemaid Page | 13
Competency Unit Performance Criteria Knowledge and Understanding
D2. Perform Ironing & Stacking of laundered clothes
Trainee will be able to: P1. Prepare iron and board for ironing P2. Execute ironing according to type of fabric P3. Report any damage to the items while pressing P4. Stack the clothes in their appropriate place
Trainee must know and understand: K1. Ironing methods and safety precautions K2. Stacking Process
Competency Standards for Housemaid Page | 14
Competency Module E: Provide Child/ Elderly Care Overview: This competency standard identifies the competencies required to provide elderly/child care. Trainee will be expected to feed the child as
instructed, carry out dressing and bathing of the child and provide elderly care as needed. Trainee must also gain relevant working knowledge.
Competency Unit Performance Criteria Knowledge and Understanding
E1. Feed the child as per instructions
Trainee will be able to:
P1. Sterilize the feeding utensils as per standard P2. Prepare the desired food as prescribed according to child age. P3. Prepare the baby for feeding P4. Feed the baby according to feeding schedule P5. Place the utensils at the appropriate location after feeding
Trainee must know and understand:
K1. Sterilization (Boiling) method K2. Child food Preparation process K3. Preventive food items hazardous for the baby which include expired/rotten items. K4. Hygiene necessities/ precautions
E2. Carry out bathing/ dressing of the child (2-5 years)
Trainee will be able to:
P1. Select clean clothes for the child P2. Select appropriate bathing accessories as per requirements P3. Give shower to the child P4. Dress up the child as per requirement P5. Place used items at their appropriate locations after bathing/ dressing.
Trainee must know and understand
K1. Types of bathing accessories K2. Bathing Techniques K3. Hygiene necessities
Competency Standards for Housemaid Page | 15
Competency Unit Performance Criteria Knowledge and Understanding
E3. Provide Elderly care as required
Trainee will be able to:
P1. Prepare food for elders as desired P2. Serve food to elders on time P3. Support is provided to elders as needed
Trainee must know and understand:
K1. Elderly daily requirement which include
Medication
Feeding
Routine jobs
Competency Standards for Housemaid Page | 16
Competency Module F: Practice Work Ethics Overview: This competency standard identifies the competencies required to practice work ethics. You will be expected to communicate effectively, follow
principles of hygiene, maintain healthy and safe environment, handle emergencies and harassment at workplace.
Competency Unit Performance Criteria Knowledge and Understanding
F1. Apply Clear Communication
Trainee will be able to: P1. Comprehend instructions using communication skills to
convey/receive information
P2. Use appropriate verbal/ nonverbal behaviour at all times
P3. Maintain confidentiality as per the employer requirement
Trainee will know and Understand: K1. Listening skills
K2. Speaking Skills
K3. Verbal/ Non Verbal communication (basic)
K4. Confidentiality
F2. Follow Principles of personal hygiene & grooming
Trainee will be able to P1. Adopt personal hygiene procedure as per health standards. P2. Use personal protective equipment as per the required task P3. Adopt personal grooming standards
Trainee must know and understand: K1 Personal Hygiene Procedure K2. Importance of regular Medical Check-up (Hepatitis ABC ) K3. Use of PPE K4. Personal Grooming standards
Competency Standards for Housemaid Page | 17
Competency Unit Performance Criteria Knowledge and Understanding
F3. Maintain Safe & Secure Environment
Trainee will be able to: P1. Apply precautionary measures as per the employer instructions for employer safety P2. Demonstrate appropriate behaviour to the strangers as guided P3. Compliance to the safety instructions
Trainee must know and understand: K1. Precautionary measures K2. Security Instructions K3. Stranger Handling procedure
F4. Handle emergencies
Trainee will be able to: P1. Assess the emergency and take necessary action as required P2. Emergencies are reported according to the procedure P3. Report relevant personnel in case of emergency P4. Provide basic first aid as required
Trainee must know and understand: K1. Home emergencies
Fire Fighting,
gas leakage,
injuries,
short circuit,
electricity,
medical emergency K2. Emergency contacts numbers Police, hospitals, fire department, gas department K3. Basic First aid procedure
Competency Standards for Housemaid Page | 18
Competency Unit Performance Criteria Knowledge and Understanding
F5: Handle harassment at workplace
Trainee will be able to P1. Identify the potential harassment risks. P2. Adopt appropriate measure to contain the situation. P3. Report the situation/ incident to the relevant authority
Trainee must know and understand: K1.Domestic worker rights K2. Types of Harassment
Verbal
Nonverbal,
Physical. K3. Concerned reporting authority
Competency Standards for Housemaid Page | 19
5. List of Tools, Machinery & Equipment
Tools Machinery & Equipment Chemicals Furniture - Brooms
- Dust Pans and Brushes
- Water Hoses
- Lint Free Cleaning Cloths
- Squeegees
- Scrubbing Foam
- Dish Pans
- Dish Sponges
- Rubber Spatulas
- Floor Mops
- Cob Webbers
- Cleaning Rags
- Dust Mops
- Laundry Bags
- Laundry Baskets
- Spray Bottles
- Utensils & Plates / Serving Pieces
- Pans
- Napkins
- Tablecloths/Linen
- Serving Cloths
- Kitchen Ingredients
- Soiled/Defective Clothes
- Clothespin Bags
- Sorting Baskets/Shelves
- Hangers
- Scouring Pads
- Microwave Oven
- Oven (Elect./Gas)
- Refrigerator
- Toaster
- Blender/Juice Maker
- Vacuum Cleaner
- Food Processor
- Driers
- Irons
- Steam Pressers
- Coffee Maker
- Washing machine - Telephone set
- Cleaning Implements
- Toilet Caddies
- Cleaning Detergents
- Liquid Detergents
- Cleaning Solutions
- Toilet Disinfectants
- Toilet Bowl Swabs
- Sanitizing Agents
- Wax Paper/Aluminium Foils
- Air Fresheners
- All-Purpose Detergents
- Transparency Acetate
- Bond Papers
- Drain Solvents
- Stain Removing Agents
- Fabric Softeners
- Chlorine Bleach
- Beds
- Computer table
- Table (Dining)
- Clothes Racks
- Ironing Boards