![Page 1: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/1.jpg)
Navigating Student Needs
![Page 2: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/2.jpg)
Navigating Student Needs
• Methods used
• Student Personas
• Needs identified
• Lessons learned
![Page 3: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/3.jpg)
Method – sketching workshop
![Page 4: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/4.jpg)
Method – “DOTs” exercise
![Page 5: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/5.jpg)
Method – student lifecycle
![Page 6: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/6.jpg)
Method – functional mindmaps
![Page 7: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/7.jpg)
Methods – focus groups & card sorts
OE student focus groups5 x Student Services Initiatives proposals
– Academic Commons, aka CalCentral
– Communications Hub & Knowledge Base
– Advising Toolkit– Bill Paying– Academic Planning
Navigation card sorts
![Page 8: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/8.jpg)
Student Personas
• Ben 3rd year undergrad
https://confluence.media.berkeley.edu/confluence/display/MYB/Ben+-+3rd+Year+Undergraduate+Student
• Sofia – freshman undergradhttps://confluence.media.berkeley.edu/confluence/display/MYB/Sofia+-+Freshman+Undergraduate+Student
• Nicole graduate student
https://confluence.media.berkeley.edu/confluence/display/MYB/Nicole+-+Graduate+Student
![Page 9: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/9.jpg)
Needs – basic and many!
• Navigation– unify the online Berkeley
experience• Communications– More targeted messaging– Help me manage important
tasks and events• Academic life– Planning tools– Class tools
The current student experience
![Page 10: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/10.jpg)
Lessons Learned
• Create the big picture vision, then– Deliver useful functionality
• You can’t solve all problems ($, time, & resource constraints)– Identify & prioritize the high-value/high-impact solutions– Don’t recreate an existing solution– Address core campus needs, ex: teaching & learning
• “Push” vs. “Pull” services and UX design– “Push” key data, alerts, tasks, etc.– Help users navigate/”pull” information and access resources
• Students / Staff / Faculty– Share common needs and need to communicate– Create a single campus gateway, not 3
![Page 11: Navigating Student Needs. Methods used Student Personas Needs identified Lessons learned](https://reader030.vdocument.in/reader030/viewer/2022032414/56649ee75503460f94bf7635/html5/thumbnails/11.jpg)
Looking to the future - Mobile
“Pushing” alerts & key information to students