Facilities

Over crowded Dock

No place for returns

Not enough fork trucks

People

Insufficient training

Team not used properly

Shipping turnover

Inexperienced supervisors

System

Computer failures

Engineering changes

Errors on bill of ladding

Not enough fork

trucksInsufficient

training

Engineering

Changes

No place for

returns

Computer failures

Over crowded

dock

Shipping

turnover

Team not used

properly

Error on bill of

laddingInexperienced

supervisors

Affinity Diagram

Affinity Diagram/ New 7 QC Tools Shakehand with Life