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New Member Virtual Reception
March 2015
Welco
me
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Welcome to Your Association Mary Spila, NAHQ National staff
• 800.966.9392, ext. 6325
Len Parisi, NAHQ Immediate Past-President
General NAHQ Questions: [email protected] or 800.966.9392
Resources: www.nahq.org
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Today’s Objectives
Provide an understanding of the association and its resources
Understand what members are seeking and discover what NAHQ can provide
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About NAHQ Established in 1976—Celebrating our first 40 years
Professional membership-based association that offers unique certification
6,300 individual members
8,600 Certified Professionals in Healthcare Quality (CPHQ)
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About NAHQ Vision: The healthcare quality profession is
recognized and valued as essential Mission: To advance the Healthcare Quality
Profession leading to positive health outcomes
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In their jobs, NAHQ members have influence throughout organizations
42%
27%
19%
4%8%
Primary Responsibility
Quality management
Clinical area
Ancillary department
Other
Regulatory area
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In their jobs, NAHQ members have influence throughout organizations
Member poll• What is your main area of responsibility on
the job?−Quality management−Clinical area−Ancillary department−Regulatory−Other
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Our Members Acute Care
Ambulatory Care
Behavioral Health
Government/Military
Home Health
Insurance Company
Long Term Care
Managed Care
Physician Practice
Service/Consulting
Rehabilitation
University/Teaching
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2015 NAHQ Board of DirectorsMary Huddleston, President
Len Parisi, Immediate-Past President
Michael Greer, President-Elect
Carrie Donovan, Secretary/Treasurer
Carole Pulaski, Director-At-Large
Sarah Pavelka, Director-At-Large
Rose Langdon, Director-At-Large
Stephanie Mercado, Executive Director
Learn more about the Board of Directors.
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NAHQ StaffStephanie Mercado, Executive Director
Karen Schrimmer, Senior Manager, Practice & Content
Jacki VanOort, Senior Manager, Program & Product Development
Cara Pawlowski, Coordinator, Program & Product Development
Mary B Spila, Director, Marketing, Membership & Products
Davina Ware, Coordinator, Marketing & Communications
Brendan Sugrue, Administrator, Marketing
Jessica Weglarz, Senior Manager, Operations
EmmaThompson, Administrator, Account & Certification
Juliana Spear, Coordinator, Volunteers
Staff contact information online:http://www.nahq.org/about/contact/contactus.html
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NAHQ Membership Professional resources Networking Newsletter and professional journal Continuing education
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Professional DevelopmentTools and Resources Publications – JHQ, e-News NAHQ Career Center Educational offers – CPHQ prep, Webinars,
Competencies CPHQ Certification Recognition – Fellowship, awards Tools – Call to Action, Leadership Development Model
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Professional DevelopmentPublication: Journal for Healthcare Quality (JHQ) Peer-reviewed journal Subscription included in membership – 6 issues per year
• All issues mailed to your preferred address• Online access through JHQ website- includes early view
access, e-TOCs, online article submission
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Professional DevelopmentPublication: Journal for Healthcare Quality (JHQ) Free JHQ CE for all members year-round
• Under the “Education” tab on NAHQ.org, select JHQ CE Credit • To obtain CE for the given articles, simply:
− Read the desired article listed− Order exam from the Online Store− Once ordered, an evaluation will appear in
“My Account” section under “CE/Evaluation”− Click “Evaluate” and take the evaluation− You can then print your certificate
Access at
http://www.nahq.org/education/content/jhq-ce.html
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Professional DevelopmentPublication: Journal for Healthcare Quality (JHQ) Early View service
• Log in and view articles before they appear in print• Visit journals.lww.com/jhqonline and click “Published Ahead of
Print”
Visit journals.lww.com/jhqonline/pages/default.aspx
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Professional DevelopmentPublication: NAHQ E-news Monthly electronic
newsletter with interviews, relevant content, association news and more
Emailed to all NAHQ members only
Back issues available on NAHQ website at www.nahq.org/enews
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Professional Development
www.nahq.org/careercenter
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Professional DevelopmentEducation: Products
Q Solutions: Essential Resources for the Healthcare Quality
Professional, 3rd Edition
CPHQ Self-Assessment Exam
CPHQ Review Course – in person and online
Using Data for Improvement
Learn more at www.NAHQ.org/products
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Professional DevelopmentEducation: Monthly webinars Next up: Implementing a Balanced Approach to
Medical Staff Peer Review and Performance Evaluation
Wednesday, April 29, 2015 12:00PM-1:00PM CST (1pm EST, 11am MST, 10 am PST) NAHQ Members: $49
Nonmembers: $79
Learn more at www.nahq.org/education/events/calendar
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Professional DevelopmentEducation: Competencies
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Professional DevelopmentCompetencies under development
Coming soon: • Body of Knowledge • Qualitative Self-
Assessment • Career Profiles: • Webinar series • Community
Health data analytics
Population health
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Professional DevelopmentEducation: Live Programs
Intro to Healthcare QualityPhiladelphia, April 23 Chicago, May 8Georgia, August 24Tennessee, September 14New York, October 22nd New York Course, TBD
CPHQ Review New York May 28-29 Georgia, June 1-2 New York, September 17-18 Georgia, October 26-27
National Quality Summit Philadelphia, April 23 & 24
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Professional DevelopmentEducation: Live Programs
Annual Conference• 2017
−CE−Recognition
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Professional Development Why CPHQ?
• Quality professional as a distinct discipline in healthcare
• Defines a specific body of knowledge and competencies
• Key credential in the job market
• Individual professional recognition
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Total CPHQ Certificants
2009 2010 2011 2012 2013 20140
1,0002,0003,0004,0005,0006,0007,0008,0009,000
10,000
7,080 7,099 7,3647,439
8,1638,621
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CPHQ CertificationNAHQ Preparation Materials Live CPHQ review courses Online CPHQ review course; individual self-study CPHQ Self-Assessment Exam
• Online• Simulates the exam experience• Identifies areas to focus further study
Q Solutions, 3rd Edition, the recommend preparation text Complete resource list at
www.CPHQ.org
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CPHQ CertificationCommit to Quality. Commit to the CPHQ. Handbook and Exam Application at www.cphq.org Discounted CPHQ exam rate for NAHQ Members
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CPHQ CertificationBest Preparation Methods? Choose prep tools that are best for your learning style 3 months average prep time
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Professional DevelopmentRecognition: Fellowship Program
The Fellowship Review Board determines Fellow status in areas of • Leadership/Service• Published Works• Lectures/Presentations• Mentorship
Learn more at www.NAHQ.org/fellowship
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Professional DevelopmentRecognition: Professional Recognition Program 3 individual award opportunities
Rising Star Quality Award Luc R. Pelletier Healthcare Quality Award Claire Glover Distinguished Member Award
Contact NAHQ at [email protected]
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Professional DevelopmentCareer Tools Leadership Development Model
• View at www.NAHQ.org/leadership
Code of Ethics and Standards of Practice• http://
www.nahq.org/Quality-Community/content/codeethicspractice.html
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Professional DevelopmentCareer Tools: Call to Action The Call to Action serves to:
protect quality and safety of patient care protects the integrity of the process for reporting and evaluating
concerns Raise awareness of the issue among leaders and policymakers Fulfill NAHQ’s leadership role among its members and
constituents by raising the issue and providing professional guidance
Developed in collaboration with other national healthcare organizations
Read the Call to Action
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Membership Benefits Resources and tools
• Special Interest Groups (SIGs)• IHI Open School courses
Special savings Networking opportunities Healthcare Quality Foundation
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Member BenefitsSpecial Interest Group (SIGs) – NAHQ Network Create a profile and join discussion groups Ask practice-related questions or help others by offering
your responses Gain tools through shared documents 6 SIGs available:
− Acute Care− Ambulatory Care/Care Integration− Accreditation/Regulatory− Behavioral Health− Critical Access/Rural− Post-Acute Care
Sign up at www.NAHQ.org/sigs
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Member BenefitsIHI Open School through the Dr. Heller Memorial Special offer for NAHQ members only Visit the Member Savings and Offers page Access to this range of online courses was provided by a
grant through MIDAS+ Features 22 online courses offered in different areas such
as quality improvement, patient safety, and leadership CPHQ CE credit available Dr. Heller memorial scholarship
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Member BenefitsHealthcare Quality Foundation Grants Individual grants help with education and CPHQ fees
• Janet A. Brown New Quality Professional Grant• Career Development Grant• Certification Grants
Individual donations support HQF support grants Grant and donation information at
www.NAHQ.org/hqf
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Member BenefitsNetworking NAHQ SIGs – register at www.NAHQ.org/sigs Connect with NAHQ members in area or field through the
Membership Directory Join a state affiliate for local education and networking.
Find an affiliate at www.NAHQ.org/affiliates
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Member BenefitsNetworking- Social Media Learn about upcoming programs or classes Join discussions with other NAHQ members Read relevant articles shared online Join/Follow:
• NAHQ’s group on LinkedIn• Facebook.com/mynahq• Twitter.com/mynahq• NAHQ’s YouTube Channel
Which social media do you prefer to use?
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NAHQ CommunityManage Your NAHQ Profile
Visit www.NAHQ.org Click ‘My Account’ on top right of the page Log in (Forgot your password? Call 800.966.9392) Click ‘Edit’ on right to change your mailing address, phone
number or email Click ‘Addresses’ on right to change your shipping address Click ‘Profile & Demographics’ to update your
demographic information
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NAHQ CommunitySpecial NAHQ Logo items Share your NAHQ membership Affordable professional products
• Embossed Padfolio• NAHQ Executive Pen• Stainless Steel Coffee Tumbler
Details at www.NAHQ.org/products
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Welcome to Your Association Mary B Spila, NAHQ National staff
• 800.966.9392, ext. 6325
General NAHQ Questions: [email protected] or 800.966.9392
Resources: www.nahq.org
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Questions?
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Welcome to NAHQ
Thank you for joining us!