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• My name is Tumelo Komape, @Komape_ twitter
• Digital Channels manager City of Joburg
• Follow me on @Komape_
• Tumelo Komape on facebook
• Follow us on @Cityofjoburgza
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What are the platforms of communications
Traditional media (Above the line marketing)
Digital media (below the line marketing)
Why are global companies investing in digital?
What communications platforms should Africa invest in?
Lets watch a short vid
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We will focus on digital coms with
specific focus on social media
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We will focus on digital coms with
specific focus on social media
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Tweeting behaviour 2013
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Tweeting behaviour (2014), improvement from 2013
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Tweeting behaviour 2015
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3789 4785 5351 6106 6737 7482 8812 10297120971329614713
1686519100
2223926369
3223134870
4036543992
4833652129
58507
66174
74000
84000
94000
102,000
WE GREW BY 100 000 FOLLOWERS BETWEEN June 2015-February 2016
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37894785535161066737748288121029712097132961471316865191002223926369
322313487040365
4399248336
5212958507
6617474000
84000
94000102,000
110000
124000
134000
144000
156000
168000
178000
188000
198000
208000
Ave growth at 12k per month
Achieved/about to achieve our target of 208 followers and 6000 fans on Facebook already
WE GREW BY +50 000 FOLLOWERS IN THE LAST 2 AND HALF MONTHS
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Per month averages including weekends and public holidays
Hit and maintain 100% response rate
within 15 min
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Tweeting behaviour
• Users are most likely to see visuals when scanning through time line than see textual messages.
VISUAL CONTENT IS KING
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Content lessons
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Why Twitter: Twitter is a Powerful
tool
One “BAD” tweet could change your life.
Source: NY Times
All eyes on tweet & tweep
Target of bad publicity
Tweep in corner of shame
Tweep reputation damaged
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Why Twitter?
Justine Sacco - Head of Corporate Communications at IAC, tweeted about
AIDS, Africa and “being white” before boarding her 12 hour long flight. She was
fired by the time she landed.
Bad tweet Longevity of tweet
2012
2015
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How it works: Twitter 101
Source: svegliamuseo
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Tweeting behaviour
• Users are most likely to see visuals when scanning through time line than see textual messages.
VISUAL CONTENT IS KING
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When to tweet
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What you tweet on Monday cannot be the same as what you tweet on Friday, Saturday and Sunday, because Sunday is a chilled day
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Nandos content strategy
• Nandos plans the content against all possible trends with the national calendar, eg-heritage month, June 16th (youth day) and prep content to leverage on the trending hashtags.
• Once content prepared, graphics team prepare fun, visually appealing and exciting graphics
• They also customise their content against daily trends eg #Loadshedding etc• Every tweet has a graphic• Some of their replies have graphics, gifs…totally genius driving traffic
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If your tweets are not getting as many retweets or comments, you are not funky enough
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If your tweets are not getting as many retweets or comments, you are not funky enough
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Maybe its time you sink your teeth into the most delicious most succulent, peri peri flame grilled chicken in the world
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What to say, when and why
• Some messages receive more attention, some do not, its all because of the images you use or how you say it
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What to say, when and why
• Some messages receive more attention, some do not, its all because of the images you use or how you say it
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First thing to see on this slide is the image.
Hardly looked at
text
Our timeline is extremely busy with replies so much that on demand images and info graphics are a
necessity
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Drop text only to 10% and 20% to
video
More infographics
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What do our residents do on their cell phones daily
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?
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Account Twitter Followers Facebook Followers Number of Staff members
Status/Ideal
City of Joburg
LinkedinInstagramFlickerYoutube
@CityofJoburg 129 000
60001000
Official Page of the city of Johannesburg
4200 2- Manager and Official-Ideal 3 Social med officers
• Active
• Proposed team • Manager and 3
Social Media officials
City power @Citypowerjhb 127 000 City power Johannesburg
3607 20 interns- no Social media Manager
• Facebook inactive
• Proposed team Manager and 3 Social Media officials
Pikitup @Cleanerjoburg 7297 Cleaner Joburg 23800 No staff • All acc inactive
• Proposed team • Manager and 1
Social Media official
Jhbwater @Jhbwater 62000 Johannesburg water
4300 1 intern • Active• Proposed team Manager and 1 Social Media official
JRA @Myjra 22 000 JRA 2200 Manager, 2 interns
• Active• Proposed team • Manager and 3
Social Media officials
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MMC’s on Social Media as confirmed by spokes persons
MMC Facebook Twitter
MMC Nonceba MolweleYes Yes
MMC Matshidiso Mfikoe Yes Yes
MMC Sello Lemao Yes Yes
MMC Geoff Makhubo Yes Yes
MMC Roslynn Greef. Yes No
MMC Chris Vondo. Yes No
MMC Dan Bhovu. No No
MMC Ruby Mathang. No Social Media Acc/On training
No Yes
MMC Mally Makoena. No No
MMC Christine Walters No No
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We do not recommend Facebook for MMC
• Replies are direct to user and does not appear on timeline for all to see and may hardly be found.
• No potential for trends…takes longer to go viral
• Limitation to number of friends
We recommend twitter for MMC’s:
• All replies to queries by MMC will reflect on their timeline to be seen by all in the world showing engaged leadership
• Massive reach potential through use of hashtag and trends in Joburg and SA or globally
• No limit to followers
• All posts must be work related as MMC
• Tweeting must be frequent and work related
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We tweet and residents love it-maintain
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We tweet and residents love it.
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Near future, more mobile
devices will be used for work
As we tweet, intranet will embed
a live feed or our tweets, whilst posting live to
Yammer
Our social intranet wshoulallow employees to
retweet or comment via/ONLY the intranet on
city’s messages
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www.cityojoburg.org.za
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With +- 50k page visits, the website can drive a lot of
traffic to our our social media, manage web
interactions, and take queries straight to system
Website is the conner stone. With +_50 k
visits daily, we can grow
other channels from
it
The new website will feed social
media messages
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Paid advertising
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COJ TRENDS DAY
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Use the space to communicate some of the key messages.
e.g, Did you know the City has achieved an unqualified audit opinion this financial year?
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