NEXT-GEN CUSTOMER EXPERIENCE
IN FINANCIAL SERVICES
CONGRESS & AWARDS 2019
THE DIGITAL BANKER
Organised by
Sponsored by
21st FEBRUARY 2019 SINGAPORE
www.digitalbankeronline.com
www.globalretailbanking.com
GLOBAL NEWS
BUSINESS INTELLIGENCE
THEMATIC RESEARCH
EVENTS
THE DIGITAL BANKER
SERVING
TOMORROW’S
CUSTOMERS
Dear Industry Colleague, THE DIGITAL BANKER would like to extend you a very warm welcome to the Next-Gen Customer Experience in Financial Services Congress & Awards 2019. Large Financial Services Organisations drive revenue by bundling services. They provide checking and savings accounts, in addition to credit cards, college savings accounts, home mortgages, wealth management services, life insurance products and more. The list continues to proliferate. Consequently, banks have had to merge systems and processes that hadn’t previously been connected- this in many instances has improved customer service. By continuing to bolster the customer service experience, Fin Servs can expand and offer re-bundled services, while improving their bottom line and staying competitive. There are three major ways the customer service environment in banking is likely to change in the next three to five years. • Data and Advanced Analytics will dictate customer service whilst raising the bar for ‘basic customer
experience’.• AI will continue to reinvent customer service over the next five years. Through the provision of chatbots,
predictive analytics and cognitive messaging, customers will be able to conduct payments and other transactions far more intuitively.
• The unbundling of financial services that has monopolised numerous conversations is likely to reverse in part. As millennials come of age and become more ‘digitally savvy’, they may seek to harmonise transactions and money management under one platform as opposed to 5-10 disparate apps.
The Next-Gen Customer Experience in Financial Services Congress will explore and identify the most prevalent predictions of the industry’s direction together with enterprise applications of new technology through use cases, demonstrations, thought leadership and the evening Awards Gala. The congress offers banks a chance to remain abreast of new developments, anticipated disruption and regulation in the Financial Services ecosystem. The Next-Gen Customer Experience in Financial Services Awards program has been created to serve as accolades of excellence- attributed to outstanding players, and aim to be unbiased, objective benchmarks for the global financial servicessector. They recognise the institutions and individuals that have demonstrated market-leading offerings in Payments, Loans, Product Perosnalisation, Service Innovation, Digital Banking, CX Transformation & more.
The overwhelming number and quality of submissions were extremely impressive, and serve as a testament to the growing dedicated efforts, undertaken by Fin Servsin pioneering innovation across the value chain. We would like to thank all of our sponsors and the organisations that submitted detailed nominations for the various awards categories. Finally, thank you to all of you for taking time out of your busy schedules to be here today.
Yours Truly,
Nirav PatelManaging DirectorTHE DIGITAL BANKER
WELCOME
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08:00am Welcome Registration, Coffee & Networking
08:45am Chair’s Opening Address Simon Partridge
Director, Financial Services, Smart Work Innovation (SWI)
Fuji Xerox Asia Pacific
09:00 AM Digital Automation of the Customer Journey in Lending - Use Cases & Examples at Standard Chartered Bank
Lalit Lohia MD & Country Credit Head- Consumer Standard Chartered
09:30 AM Filling the Gap Between Sales Performance Management and Customer Experience
Ben Nottle
Head of SAP Customer Experience Industry & Solution, APJ
SAP
10:00 AM CxO Panel Symposium: Transforming from Rudimentary ‘Financial Services’ to an Intrinsic Part of Customers’ Everyday Lives
Veronique Cornu Mefferet
Head of Digital, Asia – Global Customer Experience & Design
MetLife
Lalit Lohia MD & Country Credit Head- Consumer Standard Chartered
Deepak Khanna
Head of Wealth Development HSBC
Luzanne Chong
Head of Customer Experience FWD Insurance
Balaji Prabhakaran
Head of Propositions and Digital Products, Asia Pacific
Allianz
Chris Race
VP APJ Sales, SAP Sales Cloud SAP Customer Experience
Panel Moderator:
Mark Smedley Chief Strategy Officer Innovation Future Partners
10:45 AM Refreshments & Networking
11:00 AM How Does Krungsri Delight Their Customers? Setsiri Settaphakorn
Senior Vice President, Process Digitization Department Bank of Ayudhya
11:30 AM Open Experiences- Interoperability to Supercharge Innovation
Stuart Ward
Director of Financial Services Strategy SalesForce
12:00 PM Lunch & Networking
01:00 PM Welcome to the Revolution- Where Customers are In Control & In Charge
Sonali Verma
Head - Customer Experience and Innovation, Regional Bancassurance, Asia
Manulife
01:30 PM Human-Centred Design & The Power of Innovation for Customer Experience
Bidyut Dumra Head of Innovation DBS
02:00 PM Kenvault - Introducing LenTM® (Finance for every need)
Chakrapani Sakhumalla Co-Founder at Kenvault Technologies Pvt Ltd |
Associate Director at Myntra Kenvault Technologies
02:30 PM The DBS Journey - Innovating Self Services Banking
Alok Kumar Senior Vice President | Head of Change,
Customer Experience and Claim Ops DBS
03:00 PM Refreshments & Networking
03:20 PM Digital Customer Relevance Mark Smedley
Chief Strategy Officer Innovation Future Partners
03:50 PM Transforming Customer Engagement Experience with Conversational Banking
Sandeep Bagaria
Chief Executive Officer Tagit
04:10 PM Chair’s Closing Remarks Simon Partridge Director, Financial Services,
Smart Work Innovation (SWI) Fuji Xerox Asia Pacific
DAY AGENDA
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06:30 PM VIP Cocktail Reception & Awards Gala Dinner Registration
07:35 PM Awards Gala Opening Remarks, (Simon Partridge, Fuji Xerox)
07:40 PM Dinner Commences
08:00 PM Strategy Awards Presentation • Excellence in Next-Gen Customer
Satisfaction • Best CX Model • Excellence in API Banking • Best Use of Customer Feedback
• Best Product or Service Innovation • Excellence in NPS • Best Customer Insight & Feedback
Initiative • Best Customer Loyalty Program
08:30 PM Dinner Continues
09:00 PM Technology Awards Presentation and Omni-channel Awards Presentation Technology Awards
• Best Use of AI for CX • Best Technology Implementation
Back Office
• Best Technology Implementation Front-End
• Best Client Onboarding Initiative • Best Use of Data Analytics
Omni-channel Awards • Best CX Branch • Best UX Internet • Best UX Mobile
• Best CX Contact Centre • Best CX Social Media • Excellence in Omnichannel CX
09:40 PM Final Course Served
10:00 PM Industry Awards Presentation, Leadership Awards Presentation & People/Institution Awards Presentation
Industry Awards • Best CX Banking • Best CX Private Banking
• Best CX Cards • Best CX Alternative Wealth
Management
Leadership Awards & Institution Awards • CX Professional of the Year 2019 • CX Institution of the Year 2019
10:25 PM Chair’s Closing Remarks, (Simon Partridge, Fuji Xerox)
EVENING AWARDS GALA AGENDA
5
now comes from the little
red dot.
The world’s
best bank
DBS: Best Bank in the World, 2018“To become the Best Bank in the World requires a special
combination of safety and innovation in today’s
rapidly-evolving financial services industry.
DBS Bank is pointing the way to the future for the entire
industry with its digital transformation, strong financials and good corporate citizenship.
South-east Asia's largest bank, and most valuable
company, continues to win new customers by using its
own technology to make banking simpler and more
efficient.”
Joseph Giarraputo
Global Finance, Publisher and Editorial Director
Receiving this award has made us feel on top of the world.
But more than that, it has made us thankful to you, our
customers, for believing in us and in all that we do for you.
Each of us at DBS has been privileged to play a part in
achieving it, and feels proud to have helped put this little
red dot on the map of the banking world.
Best Bank in the World, 2018
World’s Best Digital Bank, 2018
World’s Best Bank for SMEs, 2018
DB
S B
ank
Ltd
Co
. Reg
. No
.: 19
68
00
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Simon PartridgeDirector, Financial Services Smart Work Innovation (SWI)Fuji Xerox Asia Pacific
Delivering Transformation Through Communications Services Driving Customer Advocacy in an Empowered Market.
Over 35 Years in the Customer Communications business working for Xerox and Fuji Xerox in over 55 countries across five Continents
Simon has been the driving force behind some of the most Innovative Communications strategies for European, Asian and Global Customers.
INTRODUCING OUR CHAIRMAN
ABOUT THE AWARDS
The Next-Gen Customer Experience
in Financial Services Awards exist
to recognise and commemorate the
achievements of pre-eminent Financial
Services institutions’ and distinguished
individuals’ in transforming CX, UX and in
driving innovation across the value chain.
The Next-Gen Customer Experience in
Financial Services Awards are accolades
of excellence, attributed to outstanding
Banks, Insurers, Wealth Managers &
FinTech Players. They set unbiased,
objective benchmarks for the global
financial services sector by recognising
institutions and individuals that have
undertaken the most to augment their
customers’ journeys, experience and
lifecycles.
7
THANK YOU TO OUR SPONSORS
In Singapore, we have a history of 129 years, with over 140 partners and close to
2,800 people offering assurance, tax, transaction and advisory services to a wide-
ranging clientele base consisting of multinational companies, private companies and
public sector organizations. The Singapore firm is part of an integrated Asia-Pacific
Area, which comprises over 40,000 people in 22 countries. The Asia-Pacific Area is
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staff in Beijing, Beijing Zhongguancun, Changsha, Chengdu, Chongqing, Foshan,
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KPMG is a global network of professional services firms providing Audit, Tax and
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people working in member firms around the world. The independent member firms
of the KPMG network are affiliated with KPMG International Cooperative
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In 1992, KPMG became the first international accounting network to be granted
a joint venture licence in mainland China. KPMG China was also the first among
the Big Four in mainland China to convert from a joint venture to a special general
partnership, as of 1 August 2012. Additionally, the Hong Kong office can trace its
origins to 1945. This early commitment to the China market, together with an
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experience, and is reflected in the Chinese member firm’s appointment by some of
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At PwC, our purpose is to build trust in society and solve important problems.
We’re a network of firms in 158 countries with more than 236,000 people who are
committed to delivering quality in assurance, advisory and tax services.
Find out more and tell us what matters to you by visiting us
at www.pwc.com.
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The story began 40 years back....If you see the four colors of the logo, it is four
different houses (Red, Green, Yellow and Blue) that the four friends belonged to
during their school days; Interesting.. isn’t it. The game started all over from the
Kindergarten, when four friends started to think differently to collaborate to buy
an ice-cream (not just for themselves but for the whole class) by contesting in a bet
and winning it; and after 20 years of professional experience and with diversified
background, the desire to build a company brought the four friends together and
this time as four founders.
Kenvault Technologies Pvt Ltd is derived from “Ken”-Knowledge and
“vault”-Storage which reflects logically as “Knowledge Storage”; however if we
look more deeper; it ensembles that “V” and “U” are marked in blue which states
that the knowledge is just not stored but knowledge is built and transformed from
Kenvault to the end user through cohesive and collaborative software enabled
platforms making powerful connections and thereby providing easy and relevant
access to information anywhere, at any time.
Kenvault was founded in 2018 by a small group of four entrepreneurs. We
are a group of passionate technologists with years of bleeding edge software
development experience. Our forte is completely in Product Development &
Application Engineering / Re-engineering Services.
Fuji Xerox Smart Work Innovation (SWI) is the industry market leader for document
management and consulting services globally. We help our customers communicate
better through re-engineering their document management processes,
ensuring seamless integration into their current IT infrastructure, transforming
document intensive processes and customer communications to create a secured
communication environment. At SWI, we help you to transform and embrace
creative workstyle. For more information, please email swi.marketing@fujixerox.
com or visit us at http://www.fujixerox.com/eng/solution/ outsourcingservices/
Founded in 1962, Fuji Xerox Co., Ltd. is a leading company in the Document Services
& Communications field, offering solutions and services to help customers resolve
their business challenges. Fuji Xerox is a 75-25 joint venture between FUJIFILM
Holdings Corporation and Xerox Limited, and its direct sales force covers Japan
and the Asia-Pacific region including China. We employ more than Li 7,300 people
globally, with more than 80 domestic and overseas affiliates/ sales subsidiaries.
www.fujixerox.com
9
THANK YOU TO OUR SPONSORS
SAP Customer Experience unlocks a world of digital innovation, customer value and
growth that builds trusted relationships between brands and customers. Built on
the foundation of the Intelligent Enterprise and powered by an open and extensible
platform, the SAP C/4HANA integrated technology suite empowers businesses
to manage the complete customer experience by putting a consent-driven, single
customer view at the center of the business. It brings together customer data
management, machine learning and microservices to power real-time, intelligent
customer engagements across sales, customer service, marketing and commerce.
SAP Customer Experience helps brands build long-term competitive differentiation
and loyalty through experiences that are trusted, simple, personal, helpful, and
connected to help customers achieve their goals
www.sap.com/cx
Salesforce is the world’s #1 customer relationship management (CRM) platform.
Our cloud-based, CRM applications for sales, service, marketing, and more don’t
require IT experts to set up or manage — simply log in and start connecting to
customers in a whole new way.
‘The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus
best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service
(IaaS) from data centers throughout the Americas, Europe and Asia. For more
information about Oracle (NYSE:ORCL), please visit us at oracle.com.
The Next-Gen Customer Experience in Financial Services Congress & Awards 2019 is organised by
THE DIGITAL BANKER - a globally trusted news, business intelligence and research provider for the
worldwide financial services sector. Our consultants and subject matter experts provide thematic
research, industry analysis and forecasts across all Banking, Insurance and FinTech markets.
Through the provision of our authoritative insights, news services, conferences and research
reports, THE DIGITAL BANKER works with some of the world’s largest financial services institutions
as a strategic knowledge partner.
THE DIGITAL BANKER
10
MEET YOUR SPEAKERS:
MARK SMEDLEY
Chief Strategy Officer
Innovation Future Partners
Innovation Future Partners is dedicated to business model, financial and technology
innovation to help financialinstitutions, FinTechs and corporations digitise and scale
their businesses.
Mark Smedley is a solutions-focused Senior Executive, with more than 25 years of
success across the Banking, Financial Services, FinTech, Information Technology, and
Wealth Management sectors. He was previously the Global Vice President for the
Financial Services Industry Solutions Group at Oracle, currently based in Singapore. In
his prior role he managed a global Finance and Risk solution sales team based in the
US. Mark’s areas of expertise include digital transformation, open banking, financial
management and operations, business development, big data, and cloud. Mark
created Oracle’s first open banking and FinTech innovation initiative, and oversees
ecosystem development and expansion for Oracle’s FinTech Scale Up program. Mark
began his career at Deloitte & Touche in Washington DC, and has held senior positions
in the FDIC’s Office of the Chairman, and in a number of US banks. He is a CPA and is
active in the AICPA and CIMA and in the global FinTech community.
SONALI VERMA
Head, Customer Experience and Innovation, Regional Bancassurance, Asia
Manulife
In her current role at Manulife Financial for Asia, Sonali is responsible for creating
and consolidating experience frameworks across the Bancassurance business
with a specific focus on DBS-Manulife countries. This includes building next-in-
class large insurers’ customer experience infrastructure across Asia by leveraging
innovation principles, analytics and insight, and setting and driving key performance
indicators. Sonali is also responsible for a Manulife joint fund, Technology and
Innovation Fund.
Prior to joining Manulife, Sonali worked at Citibank Singapore for almost nine
years. She launched and led a key initiative where her team embedded the ‘Client
Excellence’ philosophy across Citibank Singapore. During her tenure, Citibank was
ranked number one in the category in CSISG, an index compiled by the Singapore
government to gauge client satisfaction scores across various industries.
Sonali Verma over has 20 years of rich experience in organizational operations,
service and customer experience. She has worked in leadership and senior
management roles with large global organizations helping them in identifying
and deploying appropriate solutions for improving client impacting processes.
CxO Panel Moderator
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VERONIQUE CORNU MEFFERET
Head of Digital, Asia – Global Customer Experience & Design
Metlife
Veronique is a passionate and innovative marketer with 20 years of experience in
cross-discipline leadership roles across the globe. Before joining the Financial Services
sector, she led customer engagement and activation strategy for high-growth start-
ups and large corporates in e- commerce, publishing and education. She now heads
Digital Enablement and Digital Marketing for MetLife Asia.
MEET YOUR SPEAKERS:
Setsiri Settaphakorn
Senior Vice President, Process Digitization Department
Bank of Ayudhya
Setsiri is SVP in Process Digitization Department under Business Transformation
division at Krungsri Bank. In Mar 2017 Krungsri bank had adopted Agile
Methodology and Scrum process for the first time, and she was hired to help run
the first Agile adoption project call Mortgage Digitization. After a year, the scrum
team has fully adopted Agile and scrum. Now the project teams are expanded,
and other business units are learning from our failure and success to start their
adoption process.
BIDYUT DUMRA
Head of Innovation
DBS
With over 15 years of professional experience in multi-national organisations,
Bidyut has taken on senior-management positions in media, entertainment,
telecommunications, automotive, utility and aviation across markets such as Australia,
Hong Kong, Singapore, China, Taiwan, India, Thailand and Vietnam.
His current role focuses on building and delivering ecosystems, partnerships, digital
strategy and innovation. These involve setting principles and standards, identifying
opportunities, training and applying design thinking and agile, rapid prototyping,
structuring and financing products, implementing and operationalising systems,
managing change and running programmes to invoke a culture of creativity and
innovation across the bank.
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BEN NOTTLE
Head of SAP Customer Experience Industry & Solutions, APJ, SAP Customer
Experience SAP
Ben Nottle leads the Asia Pacific & Japan Centre of Excellence for SAP Customer
Experience. Ben was a CRM pioneer in Asia and has supported customer
experience-related initiatives across the region for 20 years. His experience in
advising CxOs on CRM adoption and value realization across Asia has resulted
in him becoming a strategic advisor to SAP customers across the CX spectrum,
covering marketing, sales, commerce, service and customer data management.
STUART WARD
Director of Financial Services Strategy
Salesforce
Stuart is director of financial services strategy with Salesforce, based in Sydney,
Australia. With more than 18 years of international industry experience, Stuart
advises financial services executives across APAC on a range of emerging focus
areas. Stuart’s prior engagements include head of analytics for a major Australian
bank as well as leading equity derivatives technology operations in Hong Kong for a
major US investment bank.
Stuart conducts research and speaks on themes including customer engagement,
open banking, conduct and compliance, risk management, innovation and culture.
Stuart graduated from Macquarie Applied finance Centre in Sydney, Australia,
with a Masters of Applied Finance and Newcastle University with a Bachelor of
Information Science.
SANDEEP BAGARIA
Chief Executive Officer
Tagit
Sandeep is the Chief Executive Officer of Tagit, an award-winning Singaporean digital
solutions company. Under his leadership, Tagit has grown tremendously and won a
number of awards from the Red Herring’s Top 100 Asia Technology Companies to the
Top 10 Tech companies to work for by Singapore Computer Society. Its platform was
ranked globally as the Leader in the Forrester Wave for Mobile Banking Solutions.
Sandeep has over 20 years of experience in successfully setting up and managing
businesses in Banking, Fintech and Telecommunications. Since the early part of his
career as an internet entrepreneur, he has focused on technology innovation and
changing the paradigm in existing business practices.
13
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ANSHUMAN SINGH
Partner, Financial Services, ASEAN
Ernst & Young LLP
With more than 18 years of consulting experience to leading banks and insurers in the
Asia Pacific region, Anshuman is an experienced digital strategy and transformation
advisor. He currently leads EY’s Southeast Asia and Singapore’s Digital practice within
Financial Services.
He covers all domains of a digital strategy and transformation – reorienting corporate
and business strategy to digital, customer strategy and customer experience design,
technology strategy including digital platforms architecture and multi-speed operating
models, transformation operating models, innovation agenda and governance and finally
digital culture and mind-set. His most recent engagements have ranged from launching
greenfield digital-only banks and insurers, digitizing mature banks and insurers across
all segments and across all channels and operations, deploying wholly new banking
business models in partnership with platform players, implementing the right digital
platforms, operating models and mindset to setting up the innovation agenda and model.
LALIT LOHIA
MD & Country Credit Head- Consumer
Standard Chartered
A seasoned professional and experienced leader in banking industry, having worked
for over 25 years across diverse markets, economies and business environments. Lalit
is currently the Risk Head for Singapore Consumer Business at Standard Chartered
Bank. Prior to that he worked at Barclays and Citigroup in UK and India. He holds post
graduate degrees, with distinction, in Finance and Economics from Delhi University
and London School of Economics. A keen golfer, a book lover, a licensed pilot, Lalit is a
passionate learner of all things related to finance and the future of finance.
CHAKRAPANI SAKHUMALLA
Co-Founder at Kenvault Technologies Pvt Ltd | Associate Director at Myntra
Kenvault Technologies Pvt Ltd
Innovator and entrepreneur with 20 years in business leadership. Experienced in all
aspects of business formation, operation, finance, and management. A seasoned
results-oriented leader and expert in communicating business and its strategies to
generate improving revenue and profitability by maximizing effectiveness of technology
and inspiring team members to heightened achievement. Relentless optimist who
believes there is no failure, only feedback. I’m disciplined, cost-conscious manager
resolve to accomplish company objectives within budget through best practices.
MEET YOUR SPEAKERS:
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DEEPAK KHANNA
Head of Wealth Development
HSBC
Deepak Khanna is the Head of Wealth Development for HSBC Bank (Singapore),
the locally incorporated Retail Banking and Wealth Management business of HSBC,
since 2013. He is responsible for its wealth business including the overall product
and services roadmap, tools and platforms, financial planning policies, customer
insights and governance.
Deepak has extensive experience in the Wealth Management industry in Singapore
and India covering different aspects including investments, insurance, treasury,
deposits and Investment lending. Prior to joining HSBC, Deepak held similar roles
covering product and advisory for ANZ and ABN AMRO Bank in Singapore.
He is an active participant in various industry forums and a guest lecturer with the
Wealth Management Institute. Deepak was conferred the IBF Fellow Award (2018)
for Wealth Management by the Institute of Banking and Finance. Deepak has a MBA
and is a CFA Charter holder.
LUZANNE CHONG
Head of Customer Experience
FWD Insurance
Luzanne Chong is the Head of Customer Experience at FWD, responsible for building
and sustaining a customer-led organisational culture. She manages the end-to-
end customer experience across all products, services and touchpoints. Luzanne
also oversees the direct-to-consumer website user experience (UX) and user
interface (UI) design, customer research, insights and analytics, artificial intelligence
(AI) chatbot, customer communications and the call centre. Prior to joining
FWD, Luzanne spent twelve years at DBS across functions including call centre
management, operations standardisation and customer experience regionally.
Luzanne is a graduate of Nanyang Technological University (NTU), with a Bachelor’s
Degree in Business majoring in Banking and Finance.
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BALAJI PRABHAKARAN
Head of Propositions and Digital Products
Asia Pacific Allianz
Balaji is the Head of Propositions and Digital Products, Asia Pacific, for Allianz. In
this role, he is responsible for driving innovation across Allianz’s digital products,
channels and propositions in the region, to deliver financial products and services in
a customer-centric manner.
His responsibilities include overseeing the region’s product management value
chain, driving business development initiatives and managing platform-based
partnerships, business models and solutions. With his strong passion and deep
knowledge in FinTech and human-centric design, Balaji has wide industry experience
across insurance, digital banking, payment products and wealth management.
Before joining Allianz, Balaji worked with Discover Financial Services in Illinois,
United States, where he led their initiatives in digital banking and mobile payment
technologies and products. Prior to that, he worked for HSBC and Dentsu. Balaji
holds an MBA from the Kellogg School of Management, Northwestern University,
Illinois, US and a Bachelor of Engineering (Electronics Engineering) from Mumbai
University, India.
Alok Kumar
Senior Vice President | Head of Change, Customer Experience and Claim Ops
DBS
Strong business professional with 20 years of international financial services
experience with current role involving managing and driving digital strategy of Self
Service banking network for DBS Bank Singapore (1500+ fleet) including ATM/
Cash Recycling / Banking Kiosk and Cash operations. He has deep experience in
driving customer journey, demand management and delivery of large scale business
transformation & system integration for Tier-1 banks in Asia Pacific, North America
and Africa. A thinker and speaker at ATMIA (https://www.atmia.com) & RBR (http://
www.rbrlondon.com) and key contributor to ATM industry worldwide in the area
of SSB innovations and service excellence to enhance customer experience and
operational efficiency.
MEET YOUR SPEAKERS:
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BANK STATEMENTS
DBS is a leading financial services group in Asia, with over 280 branches across 18
markets. Headquartered and listed in Singapore, DBS has a growing presence in the
three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The
bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “Best Bank in the World”
by Global Finance. The bank is at the forefront of leveraging digital technology to
shape the future of banking, having been named “World’s Best Digital Bank” by
Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by
Global Finance for nine consecutive years from 2009 to 2017.
With its extensive network of operations in Asia and emphasis on engaging
and empowering its staff, DBS presents exciting career opportunities. The bank
acknowledges the passion, commitment and can-do spirit in all of our 26,000 staff,
representing over 40 nationalities. For more information, please visit www.dbs.com
“CIMB Group is a leading ASEAN universal bank and one of the region’s foremost
corporate advisors. It is also a world leader in Islamic finance. The Group is
headquartered in Kuala Lumpur, Malaysia, and offers consumer banking,
commercial banking, investment banking, Islamic banking and asset management
products and services. It is the fifth largest banking group by assets in ASEAN and,
as at June 2018, had over 36,000 staff and around 14 million customers.”
The KASIKORNBANK Public Company Limited was established on June 8, 1945.
Throughout the past 70 years, the Bank has always strived to develop our
organization and offer financial product initiatives plus excellent service delivery to
match our slogan, “Towards Service Excellence” and “Customer Centricity” concept.
This led to the consolidation of KASIKORNBANK and subsidiaries(K Companies) and “K
KASIKORNTHAI” symbol was adopted to guarantee quality and standards.
KASIKORNBANK aims to be a most innovative, dynamic, and proactive customer-
centric financial institution that creates sustainability for all stakeholders and aims to
harmoniously combine technology and human resources to sustainably create world-
class-quality financial services, so as to achieve optimal benefits for all stakeholders.
Commemorating its 50th anniversary in 2011, RHB Bank was established in Singapore
in 1961 as UMBC, and, through a series of rapid expansion and strategic mergers,
became known as RHB Bank Berhad Singapore (RHBS) in 1999. For almost half a
century in Singapore, we have garnered invaluable financial experience and transferred
those insights of service excellence on to our clients, helping both individuals as well as
corporations fulfill their business opportunities. As a fully-licensed bank, our activities
cover the acceptance of savings and fixed deposits from the public as well as the provision
of loans and credit facilities to individuals and corporations. Throughout these years of
dedication in Singapore, we have certainly built formidable ties with our customers and
established ourselves as one of the Republic’s most trusted financial institutions.
20
Among the tsunami of credit card offerings in this fiercely competitive market, only
the relevant offers would get attention from the customers. Our data scientists
have utilized Geo-location technology and Krungsri Consumer’s Big Data Analytics
platform to develop a sophisticated merchant recommender system suite to send
only the right offers to our customers at the right time and the right location.
Driving commerce and prosperity.
We offer banking services that help people and companies to succeed, creating
wealth and growth across our markets. Our heritage and values are expressed in
our brand promise – Here for good.
With more than 86,000 employees and a presence in 60 markets, our network serves
customers in close to 150 markets worldwide. We’re listed on the London and Hong
Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India.
“Your Smart Partner” is the brand positioning of Taishin Bank. By remaining
attentive to our customers’ needs with the commitment to our spirit of dedication,
we are devoted to provide excellent services to them. Taishin recently launched a
“3S” principle –”Simple, Sincere and Superior”:
• Simple – let customers experience simple & convenient transaction processes.
• Sincere – think from customers’ point of views and provide solutions with
sincerity, even ahead of our customers.
• Superior - satisfy customers’ needs by providing professional and customized
financial services & products.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of
more than 500 offices in 19 countries and territories in Asia Pacific, Europe and North
America. Since its incorporation in 1935, UOB has grown organically and through a
series of strategic acquisitions. UOB is rated among the world’s top banks: Aa1 by
Moody’s and AA- by Standard & Poor’s and Fitch Ratings respectively.
In Asia, UOB operates through its head office in Singapore and banking subsidiaries
in China, Indonesia, Malaysia and Thailand, as well as branches and representative
offices across the region. Over more than eight decades, generations of UOB
employees have carried through the entrepreneurial spirit, the focus on long-term
value creation and an unwavering commitment to do what is right for our customers
and our colleagues.
We believe in being a responsible financial services provider and we are committed
to making a difference in the lives of our stakeholders and in the communities in
which we operate. Just as we are dedicated to helping our customers manage their
finances wisely and to grow their businesses, UOB is steadfast in our support of social
development, particularly in the areas of art, children and education.
21
Global Islamic Finance
Congress & Awards
2019
Global Retail Banking Innovation Summit & Awards 2019
Global Private Banking
Innovation Summit
& Awards 2019
Private Banking
Wealth Awards,
Greater China
Private Banking
Innovation
Summit & Awards
25th April 2019
Kuala Lumpur
26th September 2019
Singapore
9th May 2019
Singapore
25th July 2019
Hong Kong
Date to be confirmedSwitzerland
Date to be confirmed
Singapore
UPCOMING EVENTS
For THE DIGITAL BANKER’s upcoming 2019 events & awards programs, please contact our Events Team on:
+65 6719 8054 or email us at [email protected]. Feel free to drop us a note should you have
any white papers, digital content or podcasts you would like to share with our global subscriber base. Our
worldwide network spans over 170 countries, covering 300,000 media outlets. For sponsorship and/or content
dissemination opportunities please contact Nirav Patel on: +65 8699 3601. Nirav also regularly runs CxO and
Business Head interviews for THE DIGITAL BANKER’s publication and global multimedia networks, please get
in touch with him or email him at [email protected] for any such requirements.
A.I.D.AArtificial Intelligence | Data | Analytics
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