No. 1Measure of Implementation
Measure of Implementation (MOI) Tool - Overview
No. 2Measure of Implementation
What is MOI? Measure of Implementation is a proven concept to monitor, measure & drive
the productivity, performance & profitability across business Ceaselez Consulting LLP has invested the experience of senior consultants &
designed a web based automated tool
The business could be a large business conglomerate or a standalone business unit
The tool can be implemented for all industry segments with minimum customisation (IT, Manufacturing, Hospitals, Hospitality & many more)
In addition to driving the profitability the tool can also be used for Large Global outsourcing initiatives Large Global transition & transformation projects
The tool can be implemented in a global environment integrating the respective currencies in the countries & delivering output in the target currency
The tool has inbuilt business intelligence & helpful for data mining
No. 3Measure of Implementation
MOI structure overview
Measure of Implementation (MOI) tool is an automated one stop shop for defining, quantifying organisation/business group wise objectives & KPIs.
The tool will further enable to identify the key drivers & various actions underneath the drivers. The tool will enable to measure, monitor & report output for every action aggregating to drivers & thus aggregating to objectives.
The tool is also helpful for implementing continuous improvement programs in driving performance, productivity & profitability.
No. 4Measure of Implementation
Salient Features Company corporate data including logo, SMTP address, HQ etc
Computation of Tangible & Intangible actions
Multi-currency conversion & reporting
One stop shop employee database for analysing Geographical distribution of employees , average cost of labour (ACOL), pyramid index & many more attributes
The tool is built in secured environment where the authorisation levels are captured to manage access control
The tool generates humungous reports, Dashboards, Strategic, tactical, & operational layers (top down & bottom up)
Defining & monitoring individual KPIs & Organisation level SLAs & tracking the actual against planned
The tool has facility to generate automated emails for establishing communication across the organisation as appropriate
No. 5Measure of Implementation
Salient Features.. ContdTool can be used across various industry segments
IT Manufacturing Hospitality Supply Chain Hospitals Infrastructure
Refer Appendix for examples – Business Groups
This tool can be implemented within a organisation into different standalone divisions or programsExample slide – Business Groups
Objectives or actions between stakeholders can be jointly managed & reported.
No. 6Measure of Implementation
Salient Features.. Contd
Tool can be implemented end to end in a typical vendor eco-system and access can be given to client & third parties. This will facilitate implementation of MOI in an integrated approach.
MOI Tool
Vendor Eco-system
Clients
Third Parties
No. 7Measure of Implementation
How the tool works?
Dashboards at various levels.Progress status reports.KPIs, Actual Vs Targets.ACOL.Pyramid Index.
ObjectivesDriversAction Action ProgressEmployee details
Outputs
Inputs
Key parametersUOMUOM conversion factor.Multi currencyCurrency conversion factor.Multi Country/locationsEmployee base costEmployee headcount
MOI Tool
Business Analytics Layer
No. 8Measure of Implementation
Action Progress
Implementation framework
O1
D1 D2
A1 A2 A3 A1 A2 A3 A4
Legend O-Objective
D-Driver
A-Action
Controlling Coordinator
Implementation Coordinator
ActionCoordinator
No. 9Measure of Implementation
Global Implementation framework - Example
Objectives & Drivers defined by Controlling Coordinator
Actions are defined by Implementation Coordinator
Action Progress is keyed-in by Action Coordinator
Drivers are assigned Actions are
assigned
Action progress aggregated at Driver level
Driver progress aggregated at Objective level
Objectives, Drivers & Actions can be defined & assigned from within acountry/location OR spread across geographies as above
No. 10Measure of Implementation
Interface facility with Corporate Intranet tools
Corporate AMS ITSM tool
Corporate Employee
Portfolio tool
MOI Interface
Data Extract Data Extract
Data Upload
MOI Tool
No. 11Measure of Implementation
Articulating Business Analytics & Intelligence
Not just Planning & tracking tool
Multi currency computation, based on target currency using conversion factor
Different UOMs can be converted to currency, which is tangible Conversion of intangible outputs into tangible outputs Different UOMs can be assigned at Objective, Driver & Action level. They
can be converted using UOM factor In case global organisations, reporting can be done in Head quarters
currency
Percentage of completion is computed based on actual value vs target value at Action, Driver & Objective level
Based on actual value & target value, the aggregation is done at driver level & further aggregation at Objective level
No. 12Measure of Implementation
Articulating Business Analytics & Intelligence Planning & tracking of budgets, delivery KPIs, MOM actions
Head count, ACOL, Pyramid Index are exhibited by graphs based business groups, country/location wise & career level wise.
Dashboards & drill downs Overall program wise Business unit wise Objective wise Drivers wise
Based on the plan start/end & actual start/end dates different status is assigned at Action, Driver level & Objective level, which is visible in reports
Delayed start-end Delayed start but closed on time Delayed end Yet to start Overdue end Overdue start WIP Closed
No. 13Measure of Implementation
Role definitionsAdministrator Roles Responsibilities
Super Administrator 1) Creates Administrator for all databases including Finance controller (Business Group at A level)
2) Creates common master data for all databases
Administrator 1) Creates and maintains the employee master in every database2) Assigns different roles to user of a particular database
Specific Roles Responsibilities
Client 1) Access to specific actions required jointly with the supplier & also visibility to the progress of the engagement.
Third parties 1) Access related to actions required to be performed in the overall engagement between client & supplier. Also access to specific dashboards related to performance.
Specific Roles (Created depending on
Implementation scenario)
No. 14Measure of Implementation
Role definitionsCommon Roles Responsibilities
Finance Controller 1) Responsible for analyzing overall expected benefits on cost saving
2) Provides the current baseline for the various Objectives, drivers & actions identified.
3) Specifies the target value for various Objectives, drivers & actions considering the current baseline
4) Provides the planned value and calculates the actual value earned from or for the actions
Controlling Coordinator 1) Define & quantifies the Objectives at business unit level2) Responsible to get Objective approval from Finance Controller 3) Assigns the driver to implementation coordinator4) Monitor & track the implementation
Implementation Coordinator 1) Define actions & assign to Action coordinator2) Responsible to management for success of the action3) Responsible to extend the planned end date of the action on a
case to case basis
Action Coordinator 1) Driving force for action progress 2) Key person to enter the progress of assigned action
Management 1) Access to reports in that Business Group2) Set SMART objectives
Executive Management 1) Access to reports in all Business Groups
No. 15Measure of Implementation
Key data groups & Reports structureGroups /Structure Description
Common Masters 1) Country2) Location3) Organisation4) Career level5) Unit of Measurement – UOM & Conversion factor6) Business Group7) Common Roles8) Currency & Conversion factor
Specific Masters 1) Employee master (Business Group, Career level, Country, Location, Base cost, Country multiplier)
2) Specific Roles
Transaction Masters1) Objectives2) Drivers3) Actions4) Action Progress
Reports Structure 1) MOI structure 2) Planning dashboards at Objective & Driver level (Drill down)3) Progress dashboards at Objective & Driver level (Drill down)4) Overall status reports at Objective, Driver & Action levels5) Headcount, ACOL & pyramid Index (diagram & table)6) Users checklist7) MOM actions status report8) Financial status of the program actual vs budget
• Objective, Driver, Action Id & its description• Base value & Target value• UOM & conversion factor• Category (T or I)• Currency & conversion factor• Plan start & Plan end date• Actual start & end date• Cumulative actual value & % of completion
No. 16Measure of Implementation
Implementation ScenariosTangible
No. 17Measure of Implementation
Implementation ScenariosIntangible
No. 18Measure of Implementation
Installation RequirementsIntranet Server Cloud Server
Access for users within the Organisation Access for users within the organisation + (client + third parties)
MOI mails triggered for users within the organization (same domain)
MOI mails triggered across the domains
H/w & S/w Requirements:1) Server (Core duo Processor 4GB RAM, 500GB HDD)2) Windows 3) .Net framework 4.04) SQL Server 2008 R25) Necessary SMTP service & ports to configured at server end
No. 19Measure of Implementation
Appendix
No. 20Measure of Implementation
Ind
Ind
Business Groups - ExampleIT- Business Groups can be defined at 6 levels
E&U Oil & GasBFSI MRL Forest
Outsourcing ConsultingProfessional
Services
AM IM Business Consulting
Technology Consulting
BPO
Business Transformation Staff
Augmentation
Industry Segments
Service Lines
No. 21Measure of Implementation
Business Groups - ExampleManufacturing - Business Groups can be defined at 6 levels
Manufacturing
Steel Cement Automobile
Raw Material
Supply Chain
Semi-finished Goods
Finished Goods
Paper
A
B
C
D
EF is associated to country/location
No. 22Measure of Implementation
How MOI can be Implemented for Transition Program - Example
HR Transition
Knowledge Transfer
• Employee Transfer• Ramp up delivery
teams• People Management• Facility Management
• Overall common KT• Stream 1• Stream 2• Stream 3• Stream 4
Service Setup
• Service team setup• Tooling setup• Application & network
access• Security controls
Objective Level
Driver Level
Action Level
A1 A2 A3 A1 A2 A3A1 A2 A3
No. 23Measure of Implementation
How MOI can be Implemented for Transition Program - Example
• Release Management• Test Management• Q&A, Business continuity• Security • Risk Management
• Legal & contractual• Financials• MIS Reporting
Objective Level
Driver Level
A1 A2 A3
PMO Transition &
Support
Common Services
Change Management
• People• Communication• Location
strategy• Training
Action Level
A1 A2 A3 A1 A2 A3
No. 24Measure of Implementation
Sample Reports
No. 25Measure of Implementation
Sample Reports
No. 26Measure of Implementation
Architecture using Web Server
Deployment
Web Server (Production)
Backup
Pre-production Environment
Application Build
Internal users (VPN client)
External users(thru’ Internet)
Client Environment
VendorEnvironment
External users
Internal users
External users
Desktop
Application build is deployed
Data backup
Cannot access thru Internet. But can access thru
VPN, if client provides
TCP, UDP port & smtp service to be available
No. 27Measure of Implementation
Architecture using Cloud Server
Deployment
Cloud Server (Production)
Backup
Pre-production Environment
Application Build
Internal users (VPN client)
External users(thru’ Internet)
Client Environment
VendorEnvironment
External users
Internal users
External users
Desktop
Application build is deployed
Data backup
TCP, UDP port & smtp service to be available
Remote desktop connection
No. 28Measure of Implementation
Hardware & Software configurationDesktop / Server Hardware & Software configuration
Scenario1 Deployment + backupScenario2 Deployment + backup + Pre-production
H/w1) 2GHz processor2) 6GB RAM3) 200GB Hard diskS/w4) SQL server 2008 R2 Enterprise edition (Licensed version)5) IIS 7.5 (Part of Windows server R2)6) .Net Framework 4.0 (Freeware)
H/w1) 2GHz processor2) 4GB RAM3) 200GB Hard diskS/w4) SQL server 2008 R2 Enterprise edition (Licensed version)5) IIS 7.5 (Part of Windows server R2)6) .Net Framework 4.0 (Freeware)
Desktop
Scenario1 - 1) 2GB RAM2) 100GB Hard disk3) 2GHz ProcessorS/w4) Windows7 (Licensed Version)
Scenario2 – 1) 6GB RAM2) 200GB Hard disk3) 4GHz ProcessorS/w4) Windows7 (Licensed version)5) SQL server 2008 R2 Enterprise
edition (Licensed version)6) IIS 7.5 (Part of Windows server R2)7) .Net Framework 4.0 (Free ware)
Web Server (Production)
Cloud Server (Production)