Download - Non verbal communication
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Non-Verbal Communication
Your Mouth is Saying Yes, but Your Body is Saying No.
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Communication (in general)
• The process of sending and receiving messages
• Enables humans to share: – Knowledge– Attitudes– Skills
.
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Dimensions• Usually: communication speech • Communication has 2 dimensions:
1.verbal
2.nonverbal
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BODILY SPEAKING…
According to the social anthropologist, Edward T. Hall, in a normal conversation,
less than 35% of the social meaning is actually transmitted by words.
So, at least 65% of it is conveyed through the body (non-verbal) channel).
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Non-verbal communication includes:
• facial expressions• eye contact • tone of voice • body posture and
motions• positioning within
groups
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Non-Verbal Communication
• May also include: – the way we wear our
clothes – or the silence we
keep.
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Have you ever heard anyone say, "His actions spoke so loudly I couldn't
hear what he said?"
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Categories
• Physical:– This is the personal
type of communication.
– It includes: • facial expressions• tone of voice• sense of touch• sense of smell• body motions
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Kinesics (body language)- Body motions such as shrugs, foot tapping, drumming fingers, eye movements such as winking, facial expressions, and gestures • Proxemics (proximity)- Use of space to signal privacy or attraction • Haptics -Touch • Oculesics - Eye contact • Chronemics- Use of time, waiting, pausing • Olfactics- Smell • Vocalics- Tone of voice, timbre, volume, speed • Sound symbols -Grunting, mmm, er, ah, uh-huh, mumbling • Silence- Pausing, waiting, secrecy • Posture - Position of the body, stance • Adornment- Clothing, jewellery, hairstyle • Locomotion- Walking, running, staggering, limping
Physical Aspects of Non-Verbal Communication
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CategoriesAesthetic: • This is the type of communication that takes
place through creative expressions:– playing instrumental music, dancing, painting and
sculpturing.
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• Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.
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Facial Expressions
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Facial Expressions
• The face is the index of the mind
• The eyes, the lips and the muscles express many feelings
• It can also deceive by manipulation
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The Eyes• A stare or fixed gaze• Raised looks • Downcast looks• Direct eye contact
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The Eyes• A stare or fixed gaze
– suggests involvement,
– wonder,– or disapproval.
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The Eyes
• Raised looks – show dominance.
• Downcast looks– suggest weakness
and submission
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The Eyes
• Direct eye contact– communicates
honesty, transparency and a neutral attitude
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Gestures and Postures
Gestures• Open Palms/Closed Fists• Eye-to-eye confrontation• Smile• Handshake
Postures• Standing position• Walking style• Hand Movements
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NONVERBAL BEHAVIOR
INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips
Readiness, aggression
Sitting with legs crossed, foot kicking slightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets, shoulders hunched
Dejection
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NONVERBAL BEHAVIOR
INTERPRETATION
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose
Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back
Anger, frustration, apprehension
Locked ankles Apprehension
Head resting in hand, eyes downcast
Boredom
Rubbing hands Anticipation
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Gestures and Postures
1
2
3
4 5
6
7
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Signs
Use of various signs in non verbal communication
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Signs: What They Mean
• Fist Pump-Everything is cool.
• Are we done yet?• You’re late.• My time is precious.
• Look!
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Signs: What They Mean
• Ok!• Good job!
• One moment please.
• I can’t hear you.
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Signs: What They Mean
• Let me help you.
• Lalala, I can’t hear you.
• Eureka! I’ve got it!
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Signs: What They Mean
• Shh! Be Quiet!
• Whoa! Back off!• That’s not for me.
• Everything is OK.
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A SMALL CLASS EXERCISE
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So What Does This Mean?
• Let me see!• I’m in authority.• Let me ponder
that. • I’m thinking.• I’m considering
it.
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So What Does This Mean?
• Can I help?• Trust me!• You’re in good
hands!• Let me give you a
helping hand.
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So What Does This Mean?
• I feel dejected.• I’m disappointed.• We lost.• Things are going
badly.
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So What Does This Mean?
• Now just stop that!• Get out of here!• It wasn’t me!• You are wrong!• I’m not lying.
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So What Does This Mean?
• So tell me more!• I’m open to your
ideas.• I accept you.• Welcome!
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So What Does This Mean?
• Hi!• Goodbye!• No pictures please.• No comment.• Wait, please.
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So What Does This Mean?
• I have a headache.• I’m tired of this.• I’m confused.• Are you serious?• I want to get out of
here.• This is stressful.
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So What Does This Mean?
• I know you!• Look at that!• Great to see you!• That’s awesome!
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6 Reasons to Improve Your Body Language
1. Words express only 7% of your feelings and attitudes
2. Increase your attractiveness
3. Emotions are linked to your body language
4. Reduce mixed messages
5. Improve your communication skills
6. Better first impressions
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Ways to Improve Body Language
1. Don’t cross your arms or legs
2. Have eye contact, but don’t stare
3. Don’t be afraid to take up some space
4. Relax your shoulders
5. Nod when they are talking
6. Don’t slouch; sit up straight
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Ways to Improve Body Language
7. Lean, but not too much
8. Smile and laugh
9. Don’t touch your face
10. Keep your head up
11. Slow down a bit
12. Don’t fidget
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Ways to Improve Body Language
13. Use your hands more confidently
14. Lower your drink
15. Realize where your spine ends
16. Don’t stand too close
17. Mirror
18. Keep a good attitude
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GROUP MEMBERS
Adapted from the work of:
• Suhas Patel
• Yogesh Patade
• Deepak Agarwal
• Abhijeet Kale
• Deepak Patil